Mercedes-Benz of Buckhead

Horrible. No time or attention. Very frustrated I am not treated the way I should for a luxury dealership. My sales rep is not working with me to keep me with Mercedes. He was silent on the test dri I am not treated the way I should for a luxury dealership. My sales rep is not working with me to keep me with Mercedes. He was silent on the test drive and doing only the bare minimum. He is suggesting I go out and do things my self. For example there is a little damage to the rear of the and he is not willing to help me to find the best option. He is not listening to me about my concerns and wants in a new vehicle. I immediately went to Audi after my meeting and had a much better experience - I will not be staying with Mercedes unless something drastically changes. More

MB Buckhead service excellent!!!! My service rep. kept me informed . My life wasn’t put on hold . MB provided a Loaner car. My car was ready on time. I’d recommend MBBuckhead service. My service rep. kept me informed . My life wasn’t put on hold . MB provided a Loaner car. My car was ready on time. I’d recommend MBBuckhead service. More

Superb Customer Focus I've never been dissatisfied with Mercedes Benz of Buckhead's treatment of me. The service team consistently provides a top notch customer service ex I've never been dissatisfied with Mercedes Benz of Buckhead's treatment of me. The service team consistently provides a top notch customer service experience and they ensure I'm satisfied with results. More

Unbelievable Poor Customer Service We have been bringing our cars to Mercedes Benz of Buckhead for over five years and the service has gotten progressively worse. My last visit will be We have been bringing our cars to Mercedes Benz of Buckhead for over five years and the service has gotten progressively worse. My last visit will be my last. I needed to have a tire replaced after hitting a pothole. When I called, the first question they asked me was if the tire was in stock. How would I know what they have in stock? So rather than checking for me, they transferred me to the parts department so I could check for them. After waiting I was informed that there was a separate depart for tires and got transferred to them. Again I waited. Luckily the tire was in stock so I asked to be transferred back to the service department and the call disconnected. Called back, disconnected again. Finally the third time was the charm and I was told I could drop the car off even though no appointments were available and they would fit me in. When i arrived at the dealership Joshua Jamison in the service department told me it wasn't his job to look up my warranty information and that he didn't have the time. Instead I needed to call the Mercedes dealership where I purchased the vehicle and ask them for the information for him. I am not paraphrasing, those were his actual words. Keep in mind this a warranty that I purchased through Mercedes and that another service person at the same dealership had no problem finding a few weeks prior. I asked to speak to his manager, who he got but only after making me a wait an extended period of time. Rick Morea, the service manager, was able to find the information so I could finally leave the dealership. Once they completed the work, they called to tell me that the machine that removes the tire had scratched my rim so they needed to keep the car another day to repair it. At least I was offered a loaner vehicle until my car was ready. All this on the weekend we were having our daughters birthday party. This is not the kind of service I expect from any service department, much less from Mercedes. Needless to say, I am no longer a fan of Mercedes Benz of Buckhead. More

Great service advisor Arvin always ensures my vehicle receives the best care. Regardless of issue, he ensures It is taken care of ASAP and it looks better when I pick it up Arvin always ensures my vehicle receives the best care. Regardless of issue, he ensures It is taken care of ASAP and it looks better when I pick it up than when I dropped it off. More

Never ever disappointed! Always extremely HAPPY! They always take me as soon as I drive up. I met with Josh. He was personable and very professional. He explained everything to me that nee They always take me as soon as I drive up. I met with Josh. He was personable and very professional. He explained everything to me that needed to be done on my car. He had a driver take me to a shopping center - so I could shop while my car was being serviced. And another driver picked me up when the car was done. Thank you! More

Awesome Experience B Driskell was fantastic. A big part as to why I made the purchase. His professionalism was first rate. Will highly recommend him to my friends and ot B Driskell was fantastic. A big part as to why I made the purchase. His professionalism was first rate. Will highly recommend him to my friends and others, More

2019 GLS 450 purchased from Malcolm Mackey I really appreciate the fast response and no hassle way Malcolm works. I walked in with an idea of maybe buying new at MB Buckhead or used at RBM. I really appreciate the fast response and no hassle way Malcolm works. I walked in with an idea of maybe buying new at MB Buckhead or used at RBM. Malcolm took me directly to the new car I had in mind. We did a test drive and I told him my parameters to get the deal (which were a good price and the car had to have leather seats) He quickly responded with a car that he found with leather in Texas that fit my requirements and with purchase/drive out price of it and pricing for the one that I test drove with MBtex. I thought both prices were fair enough that I did not need to haggle. The one with leather was out of town and required transport and hence had a much higher drive out than the MBtex car that I drove so I selected the MBtex car that I test drove. We did the paperwork and financing that day and I brought a check for my down payment the next day and drove off very happy. More

Outstanding! The entire Buckhead team was outstanding. Dave Olson answered all questions, was very informative and made the entire purchase process enjoyable and The entire Buckhead team was outstanding. Dave Olson answered all questions, was very informative and made the entire purchase process enjoyable and less stressfull. After the purchase, my daughter and I visited with Lawrence in Technology and he patiently went through every aspect of the features of the car. Very helpful and very willing to meet with me again if I have questions which I might. More

Great Service Russell was amazing. He is patient and very helpful with the purchase of my new vehicle. The follow up was an added touch that you hardly get from oth Russell was amazing. He is patient and very helpful with the purchase of my new vehicle. The follow up was an added touch that you hardly get from other dealerships More