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Mercedes-Benz of Buckhead
Atlanta, GA
822 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 822 reviews
April 23, 2019
Airbag replacement After waiting for three years to finally get my defective airbag replaced I set up an appointment online to have the work done. The web site said it After waiting for three years to finally get my defective airbag replaced I set up an appointment online to have the work done. The web site said it would take 30 minutes so I took a book to read. When I talked to the service advisor she said the work would take 2.5 hours. I decided to take the shuttle home. After not hearing from them for four hours I called and was told that the car was ready. I was also told that the shuttle stopped at 3:00 PM so I would have to get to the dealership on my own. I decided to pick it up the next day. When I went to pick the car up the service lanes were in complete disarray with cars parked in ever direction. I paid for my car and waited for it to be delivered, and waited, and waited. After 30 minutes I asked about where it was. After a mumbled response at finally showed up about 10 minutes later. The service lanes were all blocked so I had to walk a block in the rain to get to my car. On my way home I noticed that the horn did not work. None of the radio or phone controls on the steering wheel worked. The paddle shifters did not work. So much for quality control. Now I am waiting to hear back from the dealership so that I can start a new adventure with them. More
by eharrell57
Employees Worked With
Lisa
April 22, 2019
Airbag replacement for recall Although it took a very long time for the airbags to become available for replacement, once I received word they were available, my experience to sche Although it took a very long time for the airbags to become available for replacement, once I received word they were available, my experience to schedule an appt, my visit itself and the loaner car provided were all very smooth and easy. Thank you! More
by hcape
Employees Worked With
Tony Nardone
April 16, 2019
Excellent Service Tony is a great service guy. He always takes care of me. I truly appreciate his kindness. He takes great care of my car. Highly recommend working with Tony is a great service guy. He always takes care of me. I truly appreciate his kindness. He takes great care of my car. Highly recommend working with him and the team at Mercedes Buckhead. More
by Don
Employees Worked With
Tony Nardo
April 15, 2019
Had the best experience getting my first Mercedes! Buying my first Mercedes was an experience to remember. Desmond made this experience an unforgettable one by his attention to detail! It’s the little Buying my first Mercedes was an experience to remember. Desmond made this experience an unforgettable one by his attention to detail! It’s the little things that make Mercedes the best. So happy! More
by Lauren123
Employees Worked With
Desmond Wallace, Lawrence , Robert Brannan
April 15, 2019
Great Very helpful. Gave me excellent service. Provided a loaner vehicle for the duration. Car is now performing well indeed I have nothing more to say to Very helpful. Gave me excellent service. Provided a loaner vehicle for the duration. Car is now performing well indeed I have nothing more to say to get to twenty five words I am now giving up on this review which I have been asked for 5 times too bad More
by Japie
Employees Worked With
Tony Nardone
April 08, 2019
Efficient and courteous When you pull in for service you are greeted and they are prepared to meet your needs. Never any confusion about your appointment or request for comin When you pull in for service you are greeted and they are prepared to meet your needs. Never any confusion about your appointment or request for coming. Like the product, the service is a well oiled machine. I enjoy the relaxing environment to sit and take care of my personal business. Mr. Michael Goggins is always so pleasant and busy making sure you get what you ask for. He is a true professional and will keep you advised of recommendations. More
by Pking3rd
Employees Worked With
Michael Goggins
April 02, 2019
My salesman, Mr Watkins, made my experience buying a car comfortable, as I was without my spouse and never done this before! I didn’t feel pushed or rushed , there Mr Watkins, made my experience buying a car comfortable, as I was without my spouse and never done this before! I didn’t feel pushed or rushed , therefore making it a stress and anxiety free transaction! I would recommend this particular dealership for buying a MB or any car period and certainly tell them ask for Fred Watkins! More
by Firstlady
Employees Worked With
Fred Watkins
March 30, 2019
Fantastic sales experience Desmond was fantastic- a 10! Friendly helpful and made the experience a VIP treatment . Excellent sales associate. I will always come back to the Buck Desmond was fantastic- a 10! Friendly helpful and made the experience a VIP treatment . Excellent sales associate. I will always come back to the Buckhead location More
by Jk15433
Employees Worked With
Desmond
March 20, 2019
Amazing Above and beyond care provider. I highly recommend this dealership and staff. Are you will be treated with an expert level of service. They definitel Above and beyond care provider. I highly recommend this dealership and staff. Are you will be treated with an expert level of service. They definitely stand behind "the best or nothing" because that's what they do... The best More
by Brandell80
Employees Worked With
Jason Reeves
March 20, 2019
Best dealership I went to check on the GLA class 2018. I spoke to Alvin. He gave all info I needed, after a test drive I ended up buying the car. He made it easy for I went to check on the GLA class 2018. I spoke to Alvin. He gave all info I needed, after a test drive I ended up buying the car. He made it easy for me. I’m very pleased with it. Alvin thank you for your professionalism you’re the best. More
by Masha
Employees Worked With
Alvin Gomez
