Mercedes-Benz of Boston

What an exceptional experience working with Mr. Max Wang This is one of the best dealerships in boston area. I had to buy a new mercedes car and I reached out to all the dealerships in the area. I got in tou This is one of the best dealerships in boston area. I had to buy a new mercedes car and I reached out to all the dealerships in the area. I got in touch with Mr. Max Wang. He was very professional, co-ordinated with me throughout the process and guided me to get a very good deal and exactly the car I was looking for. I would highly recommend this dealership and Mr. Wang. Best experience. Would get my next car from this dealership in future again. Rizwan Khan, MD More

Nothing more than saying "I am fully satisfied" Should you buy a Mercedes Benz at this location, go to see the Sales Consultant, Mr. Keith Robinson. You will not be disappointed. Joe Nontarag Should you buy a Mercedes Benz at this location, go to see the Sales Consultant, Mr. Keith Robinson. You will not be disappointed. Joe Nontarag More

Update! Great Customer Service! Updated review 2019 - I forgot to update my review after my bad experience. Everything was resolved by the GM (Jeff Davis). He was very helpful! Paul Updated review 2019 - I forgot to update my review after my bad experience. Everything was resolved by the GM (Jeff Davis). He was very helpful! Paul was also very nice and apologized for the bad experience! I did overacted but as you can understand if you were in my shoes after buying an expensive car and something this this happen... but I've since moved back to the West Coast and have recommend many of my good friends (from Boston area) to still come here because of the great experience provided after enduring the bad one!! ___ I have a 2018 C63S (coupe) and I made an appointment for July 5th first thing in the morning @ 7AM to get my rims refinished. The tech outside gave me the service consultant "Paul Arsenault". It was strange as I specifically asked for Matt (the other service consultant). Anyways, this guy was not friendly and the customer service provided from him was garbage. I get that it was the day after the 4th but nonetheless I pay for the premium service and I expect premium quality. He gave me a crappy loaner car. When I arrived, he didn't bother to greet me enthusiastically. It seemed like he did not want to work that day or something. In addition to these, he did not bother calling me to let me know when my car was finished. There was no update to the status of my car after I dropped it off with them since 7 AM. I had to call him at 1PM to follow up. When I arrived to pick up the car, I had to follow up with the service tech outside in the service area. I had to wait an extra 30 minutes for them to find my car and there was so much confusion because my car was apparently in another building. Paul never followed up with me when I came in to pick up the car. I basically went to the counter to pick up the receipt of work done and waited outside. There was 0 communications. It was such a bad experience but I let it go. I didn't want to deal with him. Anyways, the worse is yet to come... On Saturday morning, I decided to clean my wheels and I noticed the one of the rear rim in which they refinished had some sort of clear coat solution spilled on the black paint of my wheels (these are 20s AMG rims) and it stripped the paint. This is a brand new car and I barely drove it. This show to me that its obvious that Paul did not check the quality of the work before giving back my car. To think about it, I did actually see him leaving out in the back when I was waiting for my car when they were trying to find it. I brought the car back on Saturday and hopefully it will be refinished correctly and with quality by the end of business on Monday . It is a hassle to come back and forth when he could've just done it right the first time and verify before wasting my time and the dealership resources. I will provide a further update for the other service consultant (Mike) that I ended up working with on Saturday. He was somewhat helpful but that was because I spoke to the General Manager Jeff. I feel so far the only person that was helpful in resolving the entire situation is the GM Jeff. He was very accommodating and resolve the issue immediately. Honestly, when I brought the car back Saturday(7/7) morning, the service consultant Mike told me there is nothing he can do and told me to come back on Monday. I am glad I told Mike I want to speak with someone in upper management. As a result, the GM stepped up with a resolution to provided great customer service by giving me a loaner car and drop my C63S for them to work on first thing Monday morning. MB of Boston (service center) definitely needs this type of mentality and attitude. I really hope someone in upper management read this and retrain Paul for his lack of customer service. It is crucial for the business. Something like this can make the dealer loose money. I am a loyal customer here and have bought 2 cars from this dealer. I've also recommended my wife and friends to buy their cars here too. This was one of the worse experience I've ever had encountered at a Benz dealer and I wish no one has to encounter this. I will never deal with Paul ever again and will not recommend anyone to deal with him. Just think about this, if you were in my shoes - spending almost six figure on a new car and only to have someone messed it up even more when they tried to "refinished" your curbed wheels. Not only that but have to deal with such bad customer service. This is not the brand that Mercedes is all about. I am grateful the GM was there to resolve this today (7/7). I will update this post when I pick my car up on Monday. More

Great until the last part My wife bought a new car from this dealership. We picked it up today after a single previous visit. I spoke on the phone with Margaret and she was awe My wife bought a new car from this dealership. We picked it up today after a single previous visit. I spoke on the phone with Margaret and she was awesome, very upfront and honest. When we came in our sales person was Max and he was also great, upfront, concise and efficient. We ended up buying the car and arranged to come in to drop off the trade and pick up the new car. When we came to pick up the new car we went through the new owner education with Fred, this is the part that prompted me to write this review because it bothered me enough to do so. The process took around 2 hours, and could have been much shorter because a lot of time was spent boasting about how awesome Mercedes is as a brand, my time is valuable and I do not need convincing, we already bought the car. Also some information and answers to my questions was factually wrong, for example when I asked how to input a direct frequency for a radio station I was told it was not possible, yet found how to do that later on at home with the new car. Another example when I asked about the leather care Fred explained how Mercedes doesn't use real leather because it cares about the environment, yet Mercedes offers it as an option on most of their vehicles. What bothered me the most was the attitude, during our session other car manufacturers were put down. For example when brake hold was being demonstrated Fred said something like "Mercedes owners don't hold their brakes like plebeians in VWs". We just traded in a VW for this car. When the remote start was demonstrated Fred said something ludicrous like the signal travels to Germany to be verified and that somehow that makes it more secure, he specifically mentioned that GM is easy to hack while Mercedes is not. I work in cyber security so that was insulting to me because it makes no sense but info is presented as fact. I hope people conducting the "education" have the following things 1. Ability to say "I'll get back to you, I am not sure about this" 2. Not badmouthing other world class auto manufacturers 3. Not being arrogant about Mercedes as a brand My wife initially didn't even want to test drive a Mercedes because she thought there is a stigma of arrogance, this visit made me understand where she was coming from and why that stigma is real, because of people's attitude which transfers from employees to new owners. More