Umer Iqbal

Friendly Sales Experience, But Serious Concerns About Product Knowledge and Resolution We purchased a used Mercedes-Benz from this dealership for approximately $46,000 on May 28. While the staff wer Product Knowledge and Resolution We purchased a used Mercedes-Benz from this dealership for approximately $46,000 on May 28. While the staff were friendly during the sales process, our experience ultimately raised serious concerns about product knowledge and how problems are handled after the sale. Safety features were very important to our family, and we specifically discussed them with the salesperson before purchasing the vehicle. Mercedes vehicles have complicated packages, option codes, and equipment configurations. As ordinary consumers, we relied on the salesperson’s professional knowledge to understand what this particular vehicle was equipped with. We later discovered that the vehicle did not have the rear cross-traffic safety/alert feature we believed it had based on those discussions. What concerns us most is that when we recently returned to the dealership because we thought the feature was not working, the salesperson initially believed the vehicle had it too and thought it was a general feature. Only after additional research did he determine that it required a specific package that our vehicle did not have. This demonstrates exactly why consumers depend on dealership professionals to accurately explain complicated vehicle configurations. If even the salesperson initially had difficulty identifying whether the feature was included, it is unreasonable to expect an ordinary customer to recognize the distinction from a complicated equipment/configuration sheet alone. We tried to find a fair solution. We offered to return the vehicle while accepting a reasonable amount of depreciation for the approximately three months we had owned and used it. Instead, the dealership appraised the approximately $46,000 vehicle at $35,800, more than $10,000 below our purchase price after only about three months. They offered an additional $1,000, but only if we sold the vehicle back to them or purchased another vehicle from the dealership. We understand that vehicles depreciate and dealerships need to operate profitably. However, we do not believe it is fair to shift nearly all of the financial loss onto the customer when the purchase decision was made based on an incorrect understanding of an important safety feature. We were willing to absorb a reasonable share of the depreciation and hoped the dealership would meet us somewhere in the middle. This safety feature was especially important because the vehicle is used by a relatively new mother transporting young children. We were disappointed by the lack of consideration, understanding, and empathy for the real-world safety needs of a new mother and families traveling with young children. We also had an uncomfortable experience when optional products were presented during the purchase. After we declined the additional products, the person presenting them responded, “I really can’t believe that.” We felt this was inappropriate and unnecessarily pressuring. Customers should be able to decline optional products without being made uncomfortable about their decision. The dealership has many positive reviews, and the staff can certainly be friendly. But our experience taught us that friendly service is not the same as sufficient product knowledge or taking responsibility when incorrect information affects a major purchase decision. My advice to other buyers is simple: verify every important safety feature, package, and option in writing before purchasing, even if the salesperson tells you the vehicle has it. More

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Alessio Naco was professional, knowledgeable, and easy to work with. He made the car-buying process smooth and stress-free, answered all my questions clearly, and never felt pushy. Highly recommend working w work with. He made the car-buying process smooth and stress-free, answered all my questions clearly, and never felt pushy. Highly recommend working with him. More

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The whole team at Herb Chambers made buying a new car a great experience. From Zac, our knowledgable sales rep to the managers - everyone went out of their way to help us get the car we wanted and complet great experience. From Zac, our knowledgable sales rep to the managers - everyone went out of their way to help us get the car we wanted and complete the transaction on schedule. More

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Gerald our salesman was great ! He told what to think about it helped us tremendously this is our First Benz ! He told what to think about it helped us tremendously this is our First Benz ! More

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Great experience again. Bought my 5th vehicle from them and it was smooth and fast again. Always happy with their attentive service. Bought my 5th vehicle from them and it was smooth and fast again. Always happy with their attentive service. More

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Andy Espinosa is a well driven, balanced, success oriented Sales Consultant at Mercedes Benz Boston who excels at matching custom needs with holistic solutions for any customer. His openness to w oriented Sales Consultant at Mercedes Benz Boston who excels at matching custom needs with holistic solutions for any customer. His openness to working with potential a customer allows for out-of-the-box solutions to push through any barrier. While being on the sales side, Andy is very sound with key Mercedes technical engineering, granular details and could guide one swiftly. Andy possesses reliable work ethics, trustworthy and dependable. I feel best when Andy is in my corner. He’s an absolute pleasure to work with, raising the morale of everyone around him. He's proof that good guys do win! Sincerely, David Das, Boston More

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I have been using Herb Chambers Commonwealth location for 8 years and have NEVER been disappointed in the service and value I received. So, when it came time to purchase another car, I went to Herb Chambers 8 years and have NEVER been disappointed in the service and value I received. So, when it came time to purchase another car, I went to Herb Chambers web site to explore my options. I ended up at Mercedes-Benz of Boston and Amel Memic helped my select a 2016 X3 BMW. He was exceptional in addition to being professional and attentive. He facilitated my purchase and made the transaction effortless. More

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They made the purchase easy and worked with me to solve my particular needs and requirements my particular needs and requirements More

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Provided great details and up front discussion on the vehicle. Answered very quickly and kept me informed through the purchasing process. vehicle. Answered very quickly and kept me informed through the purchasing process. More

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HORRIBLE BUSINESS THEY INSPECTED MY TRUCK WITH BAD BREAKS passenger front seat belt not working and still passed inspection sticker the Gm don’t care about the customers at all or our safety take your money passenger front seat belt not working and still passed inspection sticker the Gm don’t care about the customers at all or our safety take your money and go to Boch,Ira,central,etc stay away from herb chambers well atleast this dealer More

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