Mercedes-Benz of Boston

Extremley satisfied, Thank you Stephen I bought a used car from this store and spent a long time reviewing on the website. When I came to the store, Stephen was extremely helpful and showed I bought a used car from this store and spent a long time reviewing on the website. When I came to the store, Stephen was extremely helpful and showed me two different cars. He accompanied with me for a test driving and explained the functions as well as services patiently. I picked up the car three days later and was extremely satisfied with the whole purchasing process. Thank you Benz! Would definetly recommend it to friends. More

Handicap Accessible Vans Within the last few years it appears that Mercedes has attempted to produce an affordable wheelchair accessible van. I found the sales literature prov Within the last few years it appears that Mercedes has attempted to produce an affordable wheelchair accessible van. I found the sales literature provided was inadequate in my search. Your Metris literature was aimed primarily at cargo vehicle customers. You need proper literature specificity highlighting wheelchair access conversion. Don’t be afraid to provide approximate costs of conversion to comply with state passenger safety guidelines. My salesperson did his best, but in the end I had to research on my own the advantages of Ford versus Mercedes. Richard J More

Thanks Benz! Thanks Max Wang! I would like to give Benz five stars, not only because it's Benz, but more importantly, I met a great sales manager named Max Wang. Max did such an a I would like to give Benz five stars, not only because it's Benz, but more importantly, I met a great sales manager named Max Wang. Max did such an amazing job on helping me find my dream car! He wasn't like other sales, just trying to finish their jobs on selling a car, who hide important information, which may lead you to get a bad deal. Max does the opposite. He stands in your position and tries to understand your needs. Then he would let you know whether you spend your money wisely even there is a chance you are walking out of the Benz store without buying any cars. For my case, I planned to get a GLC coupe at first and I was almost ready to pay the GLC 2019 deposit with my credit card. Any sales manager would be so happy to follow my idea and get the deposit from my card. That's how the previous sales at Benz tried to do. However, I got lucky that the previous sales was busy and I was transferred to Max. Max re-walked through with all my needs on an ideal car I would like to get. Then he insisted that I shouldn't get the GLC 2019 and suggested me at least to wait for a few months to get the new version of 2020 GLC. Because the car is going to have a major upgrade in the next version. Not many sales would really consider for you like Max. Then he told me if I spend similar amount of money or even less, and I can even get a GLE without unnecessary features which holds a better value after. He showed me the features, explained all the new tech patiently. A GLE actually was never in my consideration before but now he got me discovered a wonderful car! Finally, I got a GLE 350 with a cheaper price than the GLC coupe. It's a great car and I am so happy with it, with my decisions made. When the car get delivered, they even prepared a big bowtie on the car cover by a huge cloth. It was super nice and pleasant experience. Pictures attached below. (Sorry for the new buyers on disclosing the surprise) I would say the experience with Benz is much more better than buying a Tesla model S, which I went to the sales center at Dedham 3 times before I got my poor quality Tesla model S. Most importantly, I met Max, who helped me on getting the car which made me really happy! Thank you so much Max! More

New Mercedes acquistion In the process I dealt with both George K and Chip McCarty- both professionals. Chip delivered my new car to Cape Cod and returned to the dealership w In the process I dealt with both George K and Chip McCarty- both professionals. Chip delivered my new car to Cape Cod and returned to the dealership with my trade-in. Chip gave me thorough instructions on the new vehicle and encouraged me to call with any follow-up questions or issues. A long time employee of Herb Chambers he was most helpful in the transition process. I would certainly recommend contacting Chip and Chambers if you are in the market for a new Mercedes. The new car is terrific ! More

Great experience purchasing Mercedes Sprinter Van I needed to purchase a Spinter Van for our business. I worked with Todd Whitelaw who did a great job understanding our needs and finding the right va I needed to purchase a Spinter Van for our business. I worked with Todd Whitelaw who did a great job understanding our needs and finding the right van for our conpany. Very good experience, a fair price, and great treatment received from the dealership. More

Jasper Abreu took great care of me 2nd car we've gotten at this dealership and always a pleasure to deal with. Jasper went above and beyond to make this deal happen and get this car to 2nd car we've gotten at this dealership and always a pleasure to deal with. Jasper went above and beyond to make this deal happen and get this car to a place I needed it to be. Great guy and gave great advice on options, extras, specs, paint etc. Very happy with how it all went and how much Jasper was willing to work with me on the deal. Always get the best service at the dealership also. one of the best I've experienced. More

Customer Service I had a very a nice experience with Bertrand. Good Customer Service skills. He made sure that I was satisfied until the end of the transaction. I had a very a nice experience with Bertrand. Good Customer Service skills. He made sure that I was satisfied until the end of the transaction. More

Wonderful Mercedes Experience Fantastic customer service. Always satisfied with Rob Tinkham who gives great care and attention to us and our wishes.Have never had an unpleasant enc Fantastic customer service. Always satisfied with Rob Tinkham who gives great care and attention to us and our wishes.Have never had an unpleasant encounter. The man's extensive knowledge always shines through. More

Good buying experience Mehdi Saidane, my sales rep, made my buying experience quick and easy. Although I was purchasing a pre-owned non-Mercedes vehicle, Medhi handled every Mehdi Saidane, my sales rep, made my buying experience quick and easy. Although I was purchasing a pre-owned non-Mercedes vehicle, Medhi handled every detail with attention and professionalism. Good sales style and great representative of Chambers Mercedes. More