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Mercedes-Benz of Boston
Somerville, MA
2,335 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,335 reviews
August 07, 2021
Sold a car from under me after I signed the purchase agreement. Low class, cheesy, bad car dealer transaction. Herb Chambers needs to teach an ethics class for his sales team. agreement. Low class, cheesy, bad car dealer transaction. Herb Chambers needs to teach an ethics class for his sales team. More
by Wbraun1956
Employees Worked With
August 07, 2021
They sold a car to another buyer after I signed the sales agreement. Cheesy, underhanded, unprofessional move. agreement. Cheesy, underhanded, unprofessional move. More
by Wbraun1956
Employees Worked With
August 06, 2021
Albert in the Service Department is the absolute BEST to deal with and provides service unlike anything I have ever received in my 50+ years of owning a car. He is an incredible asset to the Herb Chambers M deal with and provides service unlike anything I have ever received in my 50+ years of owning a car. He is an incredible asset to the Herb Chambers Mercedes-Benz Dealership of Boston, and he makes my car service experience a true pleasure. I am extremely grateful for him. More
by normang212
Employees Worked With
August 06, 2021
Kashif Sheikh was a great sales person, very efficient and patient. I loved him so much that I’m going to send my son . I will definitely recommend this dealer. and patient. I loved him so much that I’m going to send my son . I will definitely recommend this dealer. More
by wsilverio1
August 05, 2021
Personable and efficient service, They always make it easy and convenient for me. I would not go anywhere else. Thank you Albert and Julio!! easy and convenient for me. I would not go anywhere else. Thank you Albert and Julio!! More
by Virginia
August 05, 2021
. Best place to get your car serviced and the people are very friendly I would recommend this for everyone! Always get all my service done right! very friendly I would recommend this for everyone! Always get all my service done right! More
by Tomzmelrose
Employees Worked With
August 04, 2021
Michael service rep was great did work and got car serviced quickly on time serviced quickly on time More
by Galluzzo
Employees Worked With
August 04, 2021
The experience my wife and I had with Eric was super awesome. He is kind, professional and really cares about your interests and needs! Thanks for making this first purchase very special for my family a awesome. He is kind, professional and really cares about your interests and needs! Thanks for making this first purchase very special for my family and we sure will enjoy the rides!! More
by rasalap
Employees Worked With
Eric Ilchenko
August 01, 2021
Jimmy, who is at the head of the service team, and that Jimmy, who is at the head of the service team, and that includes the whole service team, are very compliant, very efficient and responsive to all you Jimmy, who is at the head of the service team, and that includes the whole service team, are very compliant, very efficient and responsive to all your requests. The service is perfection. I highly recommend both the sales and service teams. Part of the service deal is that the car is collected from your residence, and if required, a substitute car is left with you until your car is returned. Most pleasant company as well. Neville K. More
by nevillelkaplan
