Mercedes Benz of Bonita Springs - Service Center

As always I call the dealership when I have any issues. I always ask for Frank no matter what the problem is. Frank is beyond professional and always jumps through hoops to take care of my issues. He alway I always ask for Frank no matter what the problem is. Frank is beyond professional and always jumps through hoops to take care of my issues. He always goes over above and beyond and I will never use another dealership or sales guy after dealing with Frank. He’s TOP NOTCH!! More

Mr Frank Deluca was extremely helpful when I had to have some service work done. I live about one hour from the dealership and Frank Deluca offered to pick my car up in the morning and bring it back in the some service work done. I live about one hour from the dealership and Frank Deluca offered to pick my car up in the morning and bring it back in the evening. I know several of Franks customers and his care of customers after they have bought their cars is truly exceptional and not only is Mr Deluca’s knowledge of Mercedes almost encyclopedic but he also freely share his knowledge and next time I am in the market for a Mercedes he will be the person I would go to. Frank Deluca is True professional. More

Mercedes Benz of Bonita Springs goes the extra mile to make their customers feel Extra Special and that no problem is Too Small or Too Large, it’s Just Right and will be handled in a Professional and Cour make their customers feel Extra Special and that no problem is Too Small or Too Large, it’s Just Right and will be handled in a Professional and Courteous Manner to your Satisfaction! More

If I could rate this dealership with 10 stars I would. I recently called Frank Deluca to see if he could help me with a warranty issue on my 2020 GLE as another dealer in Miami (MB of Miami) claimed tha I recently called Frank Deluca to see if he could help me with a warranty issue on my 2020 GLE as another dealer in Miami (MB of Miami) claimed that the issue was not covered under the extensive warranty I purchased and tried to charge my thousands of dollars to repair this issue. Frank spoke to his manager and they agreed to fix the problem with no charge. In fact, Frank drove over 125 miles to pick up my car and provide me with a loaner. Car was fixed in 2 days. Who does this? Frank Deluca does!!! No matter where I am in the US, I will be buying every new MB from Frank and this dealership. Thank you so much for your first rate customer service and attention to servicing your fine MB vehicles. Also a big thank you to Shawn Day Scott Simon More

Cordial, informative reacts quickly to solving the problem. Honest answers to my questions. Good follow up. problem. Honest answers to my questions. Good follow up. More

Frank Deluca is very accommodating and has gone above and beyond our expectations. He sold us a Mercedes Benz and the experience was so exceptional that we bought a second. Every time we go in for servic and beyond our expectations. He sold us a Mercedes Benz and the experience was so exceptional that we bought a second. Every time we go in for service, Frank is there to say hello. I cannot tell you how many times he has brought my car to me at work after a service visit. He is the best! I highly recommend Mr. Frank Deluca to be your chosen sales person. More

I’ve been working with Frank Daluca and he makes every car buying experience delightful. Frank is a true professional and he’s the only guy I trust working with. I’m a realtor and get asked all the time car buying experience delightful. Frank is a true professional and he’s the only guy I trust working with. I’m a realtor and get asked all the time where to go to buy a car. I send them each and every time to go see Frank. They usually car me shortly afterwards and tell me they bought a car and Frank was wonderful to work with. More

At a previous service appointment a mechanic failed to make a proper connection with something that involved the brake system. It drove for a few days, but then wouldn't start...had to be towed. The dea make a proper connection with something that involved the brake system. It drove for a few days, but then wouldn't start...had to be towed. The dealership fixed the problem the same day, which I appreciated. My service representative did a great job of getting the car running again and back in service. More

Frank Deluca is amazing, always goes beyond what's expected to satisfy his customers. He strongly represents your dealership and the Mercedes Benz brand. I'm very pleased with his work and ethics. expected to satisfy his customers. He strongly represents your dealership and the Mercedes Benz brand. I'm very pleased with his work and ethics. More

We bought our vehicle in for service in Frank DeLuca absolutely respectful knowledgeable and knew exactly the way we wanted our car with all our aftermarket parts I would recommend my family and friends absolutely respectful knowledgeable and knew exactly the way we wanted our car with all our aftermarket parts I would recommend my family and friends to go see the dealership and go see Frank Deluca he is absolute gentleman and very very knowledgeable about cars and Mercedes-Benz More