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Mercedes Benz of Bonita Springs - Service Center
Bonita Springs, FL
419 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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419 Reviews of Mercedes Benz of Bonita Springs - Service Center
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September 04, 2017
Great ongoing customer service by salesman Frank DeLuca I just wanted to complement Frank DeLuca for continuing to go the extra mile for a customer to whom he had previously sold a car. I bought a 2016 MB G I just wanted to complement Frank DeLuca for continuing to go the extra mile for a customer to whom he had previously sold a car. I bought a 2016 MB GLC300 from Frank in early 2016 at MB of Fort Myers. Because of the service Frank gave me at the time of sale, I followed him to MB of Bonita Springs where I recently brought my car in for servicing. To my surprise, I was told by the service manager that the car, with only 16,000 miles on it, had 4 Pirelli run flat tires which had worn down and all needed to be replaced. To say the least, I was in shock, not only that the tires had already gone bad, but that replacing them with a mandatory wheel alignment was going to cost me in the neighborhood of $1500.. After leaving the dealership, I called Frank just to vent, but Frank stepped up, interceded with the service department and made recommendations for me. With his help, I was able to get the service done at a more reasonable cost. It's ongoing service by salesman, Frank Deluca that would make me visit MB to purchase my next car. However, I would only fully recommend the service department if they are more competitive price wise with outside service centers who do similar work. More
by Kevin K
August 22, 2017
Top Notch Service/Sales Geoff Kaleal goes above and beyond to make his customers feel completely welcomed at the dealership. His customer service is superb! Also, dealt w Geoff Kaleal goes above and beyond to make his customers feel completely welcomed at the dealership. His customer service is superb! Also, dealt with John Lynch with the purchase of a 2016 E350. John was a pleasure to deal with! More
by Stephanie Carney
Employees Worked With
John Lynch, Geoff Kaleal
August 22, 2017
Excellent Customer Service!! Geoff was fantastic to work with. I brought my car in for service and he took car of me every step of the way. He was very prompt and made sure my car Geoff was fantastic to work with. I brought my car in for service and he took car of me every step of the way. He was very prompt and made sure my car was handled properly. If you ever have an issue with your car or needs service Geoff is the one to see! More
by SChipper2017
Employees Worked With
Geoff,Kaleal, Geoff Kaleal
August 21, 2017
Geoff Kahlil Geoff got me in service at the last second and had my E350 done in less than an hour, exceptional!!! Will be back for the next service and lease end. Geoff got me in service at the last second and had my E350 done in less than an hour, exceptional!!! Will be back for the next service and lease end. More
by Mgp39
Employees Worked With
Stephen Geller Jr., Geoff Kaleal
August 21, 2017
MB of Bonita Springs was a pleasure to complete the GLE Leas The sales experience was complete in a more than satisfactory manner. Ken Lucas was very helpful and Joe completed the lease efficiently. I have been The sales experience was complete in a more than satisfactory manner. Ken Lucas was very helpful and Joe completed the lease efficiently. I have been pleased with your service which lead to my interest in leasing the GLE. More
by Bob's GLE
August 09, 2017
Service Wonderful service, timely repair, very clean detailing g, friendly staff, helpful advice from concierge. Good snacks, clean and interesting waiting ar Wonderful service, timely repair, very clean detailing g, friendly staff, helpful advice from concierge. Good snacks, clean and interesting waiting area. Nice loaners, the best around! More
by Dick
Employees Worked With
July 31, 2017
excellent customer care! I was new to this dealership, and was kept informed of all that was going on with my car and my service manager was accessible to me all day. I was new to this dealership, and was kept informed of all that was going on with my car and my service manager was accessible to me all day. More
by Gsk naples
Employees Worked With
Geoff Kaleal
July 21, 2017
Knowledgeable and caring The entire staff was very friendly, My service advisor Geoff was knowledgeable and caring. I felt he had showed concern with the work needed on my veh The entire staff was very friendly, My service advisor Geoff was knowledgeable and caring. I felt he had showed concern with the work needed on my vehicle, and also with my transportation needs having to leave my car. Afterwards, the overall experience helped me gain a sense of trust in this facility, knowing that my car received exceptional service from a knowledgeable and experienced mechanic. More
by WSChu
Employees Worked With
Geoff Kaleal
July 17, 2017
Awesome Torrey made me feel like his most important customer. He explained everything in terms I could understand. Torrey is a real asset to your dealership Torrey made me feel like his most important customer. He explained everything in terms I could understand. Torrey is a real asset to your dealership. More
by Karen
Employees Worked With
July 13, 2017
Great Service, Stay away from Loaner car service I have a 2017 C300. I leased it in July 2016 so it was one of they first. In the beginning I came in several times to learn about the car, the service I have a 2017 C300. I leased it in July 2016 so it was one of they first. In the beginning I came in several times to learn about the car, the service people were always willing to teach me and Torrey always took time to say "Hi". Recently I brought my car in and they had to call Mercedes USA, due to an unusual computer code. Mercedes has to get the part from Germany. I would think after 1 year of all C300s they would have all parts in USA. I had a loaner from Graham. Everything was fine till it was keyed and I brought it in immediately. I had the police involved and did everything I could. Graham gave me an estimate of $500 to fix the keyed area. I wanted to know why I paid $1449 for scratch & dent insurance & I couldn't use it for this. I called Graham twice without a return phone call. It a Mercedes policy that I cannot use the scratch & dent policy. (So for Mercedes, I give you $1449 to invest and use, if the leased car comes back without a ding or dent, do I get my $1449 returned?) Graham said keep the car till I can get mine back. Torrey called said they had to order parts from Germany. My car was fine to drive till the parts arrived. I turned in the loaner and asked for the damage paperwork. It was way over estimate...oh, it was someone else's paperwork with my name & information on it. They took it back when I pointed it out. Mr. Ali tried to pull up my estimate...no one had looked at it yet, but Graham said it would be $500. There was no paperwork on the car. I understand, I assumed Graham had spoken to someone about the damage. Now it is at the dealership, I have no idea of the cost. If it is more than $500, I will inform my insurance company. Also I received a letter from Jeffrey Wolfson, who I called twice without a reply. I did get a call from Ken Lucas, salesman, did I want a new car? It was the current car I was driving, just brand new. He made all kinds of offers. I finally got him to stop. Here is my thought, why would I want the same car that we need to order parts from Germany? I love my C300, Torrey has been extremely helpful (please be sure that this goes in his file!) If I need service again I will be sure to bring it in to Torey, I will call Enterprise, for a rental.I don't want to deal with Graham again, and I am sure that he doesn't want to deal with me, but I do need an estimate and I am not expecting it to be over $500. As I write this, I just got a call from Peter, who works for Graham, my estimate, with the help of Torrey, did come in at $500. Even with Ken Lucas, as he was trying to make a deal on a new car, he said that they would drop the $500 charge. When my lease is up I am planning on getting another Mercedes. More
by dnawiz
