Mercedes Benz of Bonita Springs - Service Center

excellent customer care! I was new to this dealership, and was kept informed of all that was going on with my car and my service manager was accessible to me all day. I was new to this dealership, and was kept informed of all that was going on with my car and my service manager was accessible to me all day. More

Knowledgeable and caring The entire staff was very friendly, My service advisor Geoff was knowledgeable and caring. I felt he had showed concern with the work needed on my veh The entire staff was very friendly, My service advisor Geoff was knowledgeable and caring. I felt he had showed concern with the work needed on my vehicle, and also with my transportation needs having to leave my car. Afterwards, the overall experience helped me gain a sense of trust in this facility, knowing that my car received exceptional service from a knowledgeable and experienced mechanic. More

Awesome Torrey made me feel like his most important customer. He explained everything in terms I could understand. Torrey is a real asset to your dealership Torrey made me feel like his most important customer. He explained everything in terms I could understand. Torrey is a real asset to your dealership. More

Great Service, Stay away from Loaner car service I have a 2017 C300. I leased it in July 2016 so it was one of they first. In the beginning I came in several times to learn about the car, the service I have a 2017 C300. I leased it in July 2016 so it was one of they first. In the beginning I came in several times to learn about the car, the service people were always willing to teach me and Torrey always took time to say "Hi". Recently I brought my car in and they had to call Mercedes USA, due to an unusual computer code. Mercedes has to get the part from Germany. I would think after 1 year of all C300s they would have all parts in USA. I had a loaner from Graham. Everything was fine till it was keyed and I brought it in immediately. I had the police involved and did everything I could. Graham gave me an estimate of $500 to fix the keyed area. I wanted to know why I paid $1449 for scratch & dent insurance & I couldn't use it for this. I called Graham twice without a return phone call. It a Mercedes policy that I cannot use the scratch & dent policy. (So for Mercedes, I give you $1449 to invest and use, if the leased car comes back without a ding or dent, do I get my $1449 returned?) Graham said keep the car till I can get mine back. Torrey called said they had to order parts from Germany. My car was fine to drive till the parts arrived. I turned in the loaner and asked for the damage paperwork. It was way over estimate...oh, it was someone else's paperwork with my name & information on it. They took it back when I pointed it out. Mr. Ali tried to pull up my estimate...no one had looked at it yet, but Graham said it would be $500. There was no paperwork on the car. I understand, I assumed Graham had spoken to someone about the damage. Now it is at the dealership, I have no idea of the cost. If it is more than $500, I will inform my insurance company. Also I received a letter from Jeffrey Wolfson, who I called twice without a reply. I did get a call from Ken Lucas, salesman, did I want a new car? It was the current car I was driving, just brand new. He made all kinds of offers. I finally got him to stop. Here is my thought, why would I want the same car that we need to order parts from Germany? I love my C300, Torrey has been extremely helpful (please be sure that this goes in his file!) If I need service again I will be sure to bring it in to Torey, I will call Enterprise, for a rental.I don't want to deal with Graham again, and I am sure that he doesn't want to deal with me, but I do need an estimate and I am not expecting it to be over $500. As I write this, I just got a call from Peter, who works for Graham, my estimate, with the help of Torrey, did come in at $500. Even with Ken Lucas, as he was trying to make a deal on a new car, he said that they would drop the $500 charge. When my lease is up I am planning on getting another Mercedes. More

Great service, Listen carefully to problem I was having with my car, and fixed what needed to be fixed. Provided me with loaner car quickly efficently. The mechani Listen carefully to problem I was having with my car, and fixed what needed to be fixed. Provided me with loaner car quickly efficently. The mechanic explained to me exactly where oil leak was. He sounded very knowledgeable inspired confidence. Thank you More