Mercedes Benz of Bonita Springs - Service Center

Completely Pathetic in every respect I recently tried to have my car serviced at MB of Bonita Springs and couldn't have been more disappointed. First my calls went unanswered for 2-3 ti I recently tried to have my car serviced at MB of Bonita Springs and couldn't have been more disappointed. First my calls went unanswered for 2-3 times. Then I was finally able to leave a message., but no one called me back all day. I finally go through to a human at 5 PM to ensure they had a loaner for me, and was told to come on in. I got their 45 minutes later and the person I spoke to was no longer there and sure enough there wasn't any loaner. There was no remorse. I then tried to call the next day to scheduled another appointment and was told they wouldn't have any loaners for 9 more days. Thus, I called my old Standby, MB of Fort Myers, and sure enough they worked me into their schedule that day and found a loaner for me. MB of Bonita Springs doesn't hold a candle to MB of Fort Myers, and I will never go there again. More

Always an exceptional job I have been consistently satisfied with the service department for all that has been done on our 2 Mercedes over the last year. I visit about ever I have been consistently satisfied with the service department for all that has been done on our 2 Mercedes over the last year. I visit about every six months. Service continues to do an excellent job. I likewise have them do an internal and external detail on each car at least annually and I think they do the best job of any provider in the greater Naples area. More

Outstanding Customer Service! Torrey provides outstanding customer service, every time! It's obvious that he truly cares about his clients. He is very professional, knowledgable an Torrey provides outstanding customer service, every time! It's obvious that he truly cares about his clients. He is very professional, knowledgable and is always eager to assist! The entire service department has always been very nice to work with and represent the company professionally. I had my car serviced and detailed last week and was very pleased with the quality of the work. I called the manager, Zubair Ali to let him know how much I appreciate his leadership as it is reflected with his employees. He took my call immediately and was very appreciative of my business. The customer service is unsurpassed at Mercedes Benz of Bonita Springs! They truly care about your needs and appreciate your business! More

Outstanding Service! My experience at Mercedes Benz of Bonita is consistently top shelf! They simply don't miss an opportunity to impress with their attention to detail an My experience at Mercedes Benz of Bonita is consistently top shelf! They simply don't miss an opportunity to impress with their attention to detail and sense of urgency! More

They don't forget a thing. A working team produces great results. This dealership has everything covered and it makes you important. Small problems are treated like big issues, A working team produces great results. This dealership has everything covered and it makes you important. Small problems are treated like big issues, so nothing is insignificant. More

Dealershipdears This dealership is new. Service manager exceptional. They try to please and the place is s immaculate Much more pleasant than other dealerships. T This dealership is new. Service manager exceptional. They try to please and the place is s immaculate Much more pleasant than other dealerships. They aim to please their customers. More

Service feedback - Guy Gump This is the best dealership EVER! First class treatment, always taken care of. Amazing building, inventory, Service is exceptional. I will be buying a This is the best dealership EVER! First class treatment, always taken care of. Amazing building, inventory, Service is exceptional. I will be buying all my cars and service HERE! More

efficient, friendly the staff is the best i have ever worked with. they are responsive, they care about the customer. I would recommend them to anyone. thanks. Marvin the staff is the best i have ever worked with. they are responsive, they care about the customer. I would recommend them to anyone. thanks. Marvin More

Service writer Torry is excellent. excellent service, new sales person very friendly / helpful, rental car ready available, beautiful showroom, very welcoming.. nice waiting area, ove excellent service, new sales person very friendly / helpful, rental car ready available, beautiful showroom, very welcoming.. nice waiting area, over all a pleasant experience. Very happy with location, More

Service Everything was great. Torrey does an exceptional job. We scheduled the service and it was done promptly. A loner car was available. My car was clean a Everything was great. Torrey does an exceptional job. We scheduled the service and it was done promptly. A loner car was available. My car was clean and runs nice. More