Mercedes Benz of Bonita Springs - Service Center

Let me tell you about Frank Deluca He “gets it” …. I won’t go into the entire story as I am not looking to put anyone on blast… but after having a not so great experience last week, Frank made a promi I won’t go into the entire story as I am not looking to put anyone on blast… but after having a not so great experience last week, Frank made a promise to solve the problem…. And kept his promise today. He went “the extra mile” literally by personally driving up to Sarasota this morning in a loaner just to pick up my wife’s car and hand deliver it to our home. I told him I was so impressed that I would love for him to come talk to our team at Galt Insurance Group bc we are always looking to learn from the best in all industries. If you are in the market to purchase or trade in a Mercedes, Frank is your guy. The world needs more customer service like this…. When there are mess ups at any level…. That is where the opportunity is! Under promise and over deliver… It is a winning formula in all aspects in life. Here is contact information: Thank you Frank 👊🏼 More

Frank DeLuca went above and beyond in assisting me with a service issue. He is an enormous asset to your Company. service issue. He is an enormous asset to your Company. More

My wife had a minor issue with her rim/tire, and Frank delivered with exceptional service and professionalism as usual. He suggested we bring it in ASAP and got it fixed for us right away. Thank you! delivered with exceptional service and professionalism as usual. He suggested we bring it in ASAP and got it fixed for us right away. Thank you! More

We were stuck on the interstate with a flat tire and Frank was kind enough to meet us and call a tow truck. We are extremely grateful Frank was kind enough to meet us and call a tow truck. We are extremely grateful More

Working with Ken was an exceptional experience. From the moment we walked in and throughout the process he made our experience pleasurable and pain free. We were not in the market for a new c From the moment we walked in and throughout the process he made our experience pleasurable and pain free. We were not in the market for a new car; however Ken was kind enough to show us around while waiting on service. We came home with a new Maybach. More

I had an urgent situation with my wife's car battery and Frank did a great job of expediting the service. Much appreciated... Frank did a great job of expediting the service. Much appreciated... More

Bought a brand new 2024 GLE450. Out of the 40 days we had the car it has been in the shop over 10 days (2 separate occasions for the same problem) fixing the electric charge port. I Out of the 40 days we had the car it has been in the shop over 10 days (2 separate occasions for the same problem) fixing the electric charge port. It keeps giving off check engine lights and Mercedes does not know how to fix it. We bought it in the first time and they said they fixed it, exactly 1 week later, the same check engine light goes on again, for the same reason. They have service calls in at both MB USA and MB Germany. No one knows why the car is failing. On top of that, they have stopped communicating with us. No calls, no emails, no updates, I left messages with management (including the GM) none have been returned. Barbara, our "rep" hasn't taken one of our calls in 4 days! We loved Mercedes un until this point but it's when things go bad that you truly see how a company treats their customers. I would never recommend a Mercedes any longer and I definitely would not recommend Mercedes of Bonita Springs. Beware or you too might have a $100,000 lawn ornament! More

Frank, as always, provides tremendous service and goes way beyond what he needs to do. I have bought MB cars since 1985 and Frank has been always there for me. My experience with Frank is great. way beyond what he needs to do. I have bought MB cars since 1985 and Frank has been always there for me. My experience with Frank is great. More

Frank is the most honest, integrity driven car salesman I ever met. He goes above and beyond to help you find the perfect car and then he makes sure everything is great after as well! I am so blessed to know ever met. He goes above and beyond to help you find the perfect car and then he makes sure everything is great after as well! I am so blessed to know him and value his kindness and his positivity! So refreshing! More

From my perspective, follow-up after the sale is a critical part of the equation when making a car-buying decision. Here is where Frank DeLuca separates himself from the pack. Frank has proven himsel critical part of the equation when making a car-buying decision. Here is where Frank DeLuca separates himself from the pack. Frank has proven himself to be a phone call away whether addressing routine issues, answering questions, or providing solid counsel and advice, Franks is always available to help. And that is a service you can't put a price on, as it's invaluable. More