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Mercedes Benz of Bonita Springs - Service Center
Bonita Springs, FL
417 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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417 Reviews of Mercedes Benz of Bonita Springs - Service Center
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October 21, 2020
Geoff is an outstanding service advisor. He always thoroughly explains the required service items. He takes you through each item and the costs. He listens carefully and thoughtfully both on the pho thoroughly explains the required service items. He takes you through each item and the costs. He listens carefully and thoughtfully both on the phone and in person. He is a true asset to the MB Bonita Springs team, More
by mjago
Employees Worked With
Geoff Kaleal
October 21, 2020
Very pleased with Service staff for replacing my new car AC compressor due to failure and providing a quick turn around. Dealer pursued my issue to resolution. When a part was not available they continued w AC compressor due to failure and providing a quick turn around. Dealer pursued my issue to resolution. When a part was not available they continued work on a Saturday to get my car fixed. This was warranty work but the dealership striving for excellence and customer satisfaction has made me a repeat cutomer. The AC tech working on a Sat due to parts delay was above and beyond expected. Also the Service Manger (Carlos) was actively engaged to ensure my car was fixed to my satisfaction. His participation had significant impact on my ratings. The Service advisor (Torrey) was great to work with and was also customer focused. All in all I will use this dealership for all my service and new car sales instead of another Mercedes dealer closer to my home. I am a repeat customer to this dealership (bought several MB cars) which is the real proof of satisfaction. More
by donm
October 20, 2020
Truly exceptional service! Beautiful state of the art dealership. Strongly recommend! Anthony my service advisor is a true asset to the service department. Great customer service and communication. dealership. Strongly recommend! Anthony my service advisor is a true asset to the service department. Great customer service and communication. More
by md
Employees Worked With
Anthony Pesce
October 18, 2020
Wonderful service team as always.Thank you Torrey.The Wonderful service team as always. Thank you Torrey. The treatment and service is always exceptional and much appreciated. Will keep coming here al Wonderful service team as always. Thank you Torrey. The treatment and service is always exceptional and much appreciated. Will keep coming here all the time. More
by ozziep
Employees Worked With
October 17, 2020
Geoff Kaleal’s knowledge of my high performance Mercedes S63 shows when he explains the services required. He always follows through to make sure the job was done right. He is an asset to your organization. S63 shows when he explains the services required. He always follows through to make sure the job was done right. He is an asset to your organization. More
by jfbreitengross@gmail.com
Employees Worked With
Geoff Kaleal
October 11, 2020
I bought a certified GL-450 SUV from You in March 2020 with extended warranty. I had a problem with Right side back-up camera, took the car to the dealer to be fixed. I was impressed with the good service with extended warranty. I had a problem with Right side back-up camera, took the car to the dealer to be fixed. I was impressed with the good service provided. The way you treat your customers is much appreciated. Thank you very much for everything. Simion Bortis. More
by vsbortis@comcast.net
Employees Worked With
Geoff Kaleal
October 08, 2020
I want to extend a great appreciation of Thanks to Graeme Morpeth, Parts Manager at the Mercedes-Benz of Bonita Springs. He took on my challenging request of seeing that my new 2021 GLA 250 AMG would be equ Morpeth, Parts Manager at the Mercedes-Benz of Bonita Springs. He took on my challenging request of seeing that my new 2021 GLA 250 AMG would be equipped with running boards, even before running boards were on the new model's production line. Being short statue, this was essential for my satisfaction of the vehicle. Not only am I satisfied, I love it. This is my first experience in purchasing a Mercedes Benz and I think this is the coolest most stylish vehicle I have ever owned. Graeme, You, Zyra and the rest of your team saw to it that I got taken care of. I will use my platform to express my appreciation and for that I say - Thank You More
by mgboz11
Employees Worked With
October 01, 2020
Dear Mercedes,Thank you once again for being superior in Dear Mercedes, Thank you once again for being superior in taking care of my re-call. My car was received in the morning and finished in the evening. Dear Mercedes, Thank you once again for being superior in taking care of my re-call. My car was received in the morning and finished in the evening. My service advisor Geoff Kaleal, is SUPERIOR, as always!! Thank you! Delores R. More
by deloresrich
September 21, 2020
Best service and follow I have ever had owning a car! I will be buying my next Mercedes Benz here again! I hope you do too! will be buying my next Mercedes Benz here again! I hope you do too! More
by Cecil Pendergrass
September 18, 2020
Considering the Pandemic, the organization was well prepared to provide the safest and best service possible. Anthony, my service advisor, was through, knowledgable and personable. My experience was ou prepared to provide the safest and best service possible. Anthony, my service advisor, was through, knowledgable and personable. My experience was outstanding. More
by hbm2
Employees Worked With
Anthony
