Mercedes-Benz of Bonita Springs

Ken and I developed a good working relationship. He worked very hard to accommodate me on the car buying process, as occasionly there were issues I didn't understand. Everything was resolved to my s He worked very hard to accommodate me on the car buying process, as occasionly there were issues I didn't understand. Everything was resolved to my satisfaction and the car buying moved along to a fine conclusion. Note: I had contacted Ken about 6 weeks ago about a car you had for sale. While that vehicle didn't work out, Ken kept up with me until he found the right vehicle. - 4 or 5 vehicles later. More

Best costumer service. Kennet is a super patient person and dedicated to his work. Thanks for the help today. Kennet is a super patient person and dedicated to his work. Thanks for the help today. More

Let me tell you about Frank Deluca He “gets it” …. I won’t go into the entire story as I am not looking to put anyone on blast… but after having a not so great experience last week, Frank made a promi I won’t go into the entire story as I am not looking to put anyone on blast… but after having a not so great experience last week, Frank made a promise to solve the problem…. And kept his promise today. He went “the extra mile” literally by personally driving up to Sarasota this morning in a loaner just to pick up my wife’s car and hand deliver it to our home. I told him I was so impressed that I would love for him to come talk to our team at Galt Insurance Group bc we are always looking to learn from the best in all industries. If you are in the market to purchase or trade in a Mercedes, Frank is your guy. The world needs more customer service like this…. When there are mess ups at any level…. That is where the opportunity is! Under promise and over deliver… It is a winning formula in all aspects in life. Here is contact information: Thank you Frank 👊🏼 More

Frank DeLuca went above and beyond in assisting me with a service issue. He is an enormous asset to your Company. service issue. He is an enormous asset to your Company. More

Quick and professional while being very thorough in discussing potential options for my driving needs. discussing potential options for my driving needs. More

Kenneth did a great job getting the car prepped. He made sure that all the items we had in our original car was cleared out before we handed over. He made sure that all the items we had in our original car was cleared out before we handed over. More

I have been working with Frank for a couple years now. He is fantastic to work with and the dealership is fantastic to work with. He is fantastic to work with and the dealership is fantastic to work with. More

The dealership showroom was nice/ the salesman was very helpful we test drove the vehicle/ the salesman expected me to buy the car at that very moment he explained the dealership does not discount the car helpful we test drove the vehicle/ the salesman expected me to buy the car at that very moment he explained the dealership does not discount the car at all and said everyone that comes in does not ask for a discount and they usually buy the vehicle when they come in without any discount and drive home with the vehicle I don’t think he was expecting me to leave without buying the vehicle which I thought was strange when he wasn’t offering any substantial discount to the price of the vehicle and when I asked for 7 years 100,000 mile warranty bumper-to-bumper and seven year 100,000 mile service warranty be included in the transaction. He came back and told me it was $12,000 so there was no incentive to buy the vehicle. I thought the salesman was nice but I also thought, he expects any of the people that come in to just come in and buy the vehicle at full price and buy it right on The spot I thought that was very strange, especially when I was also looking at other vehicles, which I told him the car was very nice. I thought the warranty was very weak for the price of the vehicle, which is what I explained both BENTLEY and RollsRoyce in the same price range or for four year, unlimited mile warranty with complete service and maintenance for free Was very interested the vehicle but the warranty is terrible. You get the same warranty on a Chevy Tahoe for 160,000 less. More

Had a wonderful experience great people and very helpful Left with my dream car and could be happier Left with my dream car and could be happier More

Great service! Ken was amazing at getting the car we wanted. Highly recommend this dealership. Ken was amazing at getting the car we wanted. Highly recommend this dealership. More