Mercedes-Benz of Bonita Springs

The “Magic Formula for Success” is not a secret. It’s simply to make a customer feel like a guest in your own home. Frank understands that in a way few others do. Every time I enter this dealership, fo simply to make a customer feel like a guest in your own home. Frank understands that in a way few others do. Every time I enter this dealership, for as little as a complimentary car wash, I’m greeted with a warm smile, a friendly handshake and what “feels like” a genuine interest in me... not only as a customer, but as a person. Frank asks me if there’s anything HE CAN DO to make my experience better. The interesting part of this commentary is that Franks job is to sell..., yet repeatedly when I enter the Service Department..., THAT’s where I find him. In Service..., NOT on the Sales Floor, (but rather, in the Customer Lounge) In a simple phrase.... He gets it. Keep the Customer happy and they’ll never want to go anywhere else. In the digital world we all find ourselves currently living in, losing a customer could be just a “click” away. But Frank makes me feel like (when it comes to my car), I don’t want to “click” anywhere else. I guess what I’m basically saying is... We click. And THAT makes all the difference. The Free Pastry doesn’t hurt either. (LOL) Successful people are always looking for opportunities to try to help others. Un-Successful people are always saying... “What’s in it for me?” Here’s to a Salesman who understands that the Sale doesn’t end once he makes the Sale! “Old School” Service, the way it’s supposed to be. Brooklyn Strong, now in Naples. Here’s to you Frank! More

Friendly & efficient! In my opinion, buying a car is usually not a pleasant endeavor, however, my experience at Mercedes-Benz of Bonita Springs came as close as it can get! In my opinion, buying a car is usually not a pleasant endeavor, however, my experience at Mercedes-Benz of Bonita Springs came as close as it can get! Everyone I encountered was pleasant and professional. My salesman, Ken Lucas, was personable, friendly and efficient, and I appreciated his willingness to drive the used car I was considering down to my mechanic on Marco Island for an inspection. Upon sealing the deal he and David Mesa (in Finance) had everything lined up and ready to go so that I was driving out of the dealership in my new (used) car within 30 minutes. No wasted time - I appreciate that! All in all, probably the best car buying experience I've ever had. More

I was working with Frank DeLuca for 2 months to get the right C300. My wife loved that model, so Frank found the right car for us. We are looking forward to buying another car in a few months. We highly re right C300. My wife loved that model, so Frank found the right car for us. We are looking forward to buying another car in a few months. We highly recommend Frank and Mercedes benz of Bonita springs. More

Beautiful facility. Wonderful hospitality center - great cappuccino and pastry! Terrific service from every team member. Frank was extremely helpful throughout our whole experience. We would highly recom cappuccino and pastry! Terrific service from every team member. Frank was extremely helpful throughout our whole experience. We would highly recommend to anyone looking for Mercedes. More

Great experience Frank helped me lease my 2020 C300. Overall experience was excellent. From Frank to the Manager,John Bradley worked with me and my family to trade in Frank helped me lease my 2020 C300. Overall experience was excellent. From Frank to the Manager,John Bradley worked with me and my family to trade in my old Mercedes and get me in a beautiful, safe new car. More

Josh was excellent! He always returned my calls promptly. He explained all of the features thoroughly. I liked his honestly and enthusiasm. He represents the dealership in a very professional wa promptly. He explained all of the features thoroughly. I liked his honestly and enthusiasm. He represents the dealership in a very professional way! More

Fantastic experience! He is great to work with before, during, and after when buying a car. He is very responsive to phone calls and questions. during, and after when buying a car. He is very responsive to phone calls and questions. More

Tommy was extremely helpful and friendly. He made our purchase enjoyable no pressure. Your facility is top notch service dept helpful The consierge was very helpful purchase enjoyable no pressure. Your facility is top notch service dept helpful The consierge was very helpful More

David Gavin was amazing! Even though I bought an off brand pre owned car from his lot he was very knowledgeable and friendly! Excellent experience hands down! brand pre owned car from his lot he was very knowledgeable and friendly! Excellent experience hands down! More

Great place to buy a car! David Gavin made us feel comfortable from the moment we walked in - no pressure like most car salesmen. He was professional, knowledgeable and friend David Gavin made us feel comfortable from the moment we walked in - no pressure like most car salesmen. He was professional, knowledgeable and friendly. Once we made the decision to make the purchase, the process was a bit long but once the bank approval was made and we moved on to the final signing phase, David Mesa was very friendly and explained everything perfectly. This was the best car purchase experience I have had in a long time. Thank you guys! More