
Mercedes-Benz of Boerne
Boerne, TX
Filter Reviews by Keyword
By Type
Showing 880 reviews
Mercedes of Boerne is a top level Mercedes dealership, in all respects. Professional, trained, motivated people are the standard, not a pleasing exception. Perfection is the objective. If something goes wro all respects. Professional, trained, motivated people are the standard, not a pleasing exception. Perfection is the objective. If something goes wrong, they want to make it right, no haggle required. More
Best service ever..4 years already..my car is up to date thank you to the service personel..in special Paul Jennings my service advisor. Some of my friends in the Alamo Heights area always mention how grea thank you to the service personel..in special Paul Jennings my service advisor. Some of my friends in the Alamo Heights area always mention how great the dealership is ..employees and like me [service]. I think is time for me to upgrade mine [soon]...Mercedes of Boerne!! More
MB of Boerne has got to be the best MB dealer in the country! Everyone is so nice and they know how to treat their consumers. I have bought at other dealers in the area and will never go back. I will co country! Everyone is so nice and they know how to treat their consumers. I have bought at other dealers in the area and will never go back. I will continue to buy at MB Boerne as long as I can afford buy them :-) More
My experience with Mercedes Benz of Boerne was horrible. My first time there they couldn't figure out the maintenance code my vehicle displayed than blamed me for them doing the wrong service. I tried them My first time there they couldn't figure out the maintenance code my vehicle displayed than blamed me for them doing the wrong service. I tried them again thinking it was a fluke - nope. The second time was even worse. It took 4 days for new tires, air filter, brake flush and power steering flush. The communication was poor. I did not know what was going on with my vehicle. They kept telling me "It will be fixed tomorrow". When I finally got our SUV back the mirrors were popped off and even though we requested the seat settings not to be changed all 5 settings on the drivers seat were changed. Upon reviewing my credit card bill there was a second unknown charge from them - after research it turns out that they charged us $21 for gas on our loaner even though we returned it with a full tank of gas. More
From the time we entered their showroom until we left several hours later, we were treated in a first-class manner - it was as if we had been the most important people to have ever visited their place of several hours later, we were treated in a first-class manner - it was as if we had been the most important people to have ever visited their place of business. In our lifetime, we've purchased 21 motor vehicles. We can say without hesitation that our purchasing experience at this dealership was, by far, the most pleasant. The personnel were exceptionally cordial and professional in assisting us in our purchase. We will absolutely recommend this dealership to our friends and neighbors. More
I bought 2 new cars from this dealership last week, our experience was exceptional. The sales team was very helpful and did an excellent job educating us about the cars. I have purchased 14 Mercedes Benz i experience was exceptional. The sales team was very helpful and did an excellent job educating us about the cars. I have purchased 14 Mercedes Benz in the past 22 years and this dealership is by far the most customer focused dealership I have ever experienced, my mother in law just traded her Lexus for a Mercedes E350, first Mercedes she has ever owned and she is 68 years old, told me last night at dinner it was the best decision she has ever made and her experience with the dealership, sales people and delivery specialist was second to none. I equate Mercedes Benz of Boerne's service and overall approach to the Ritz Carlton motto, Ladies and Gentlemen serving ladies and Gentlemen. PS, going to have your car serviced there is like going to the movies with free concessions! More
Best Experience ever buying a vehicle, service is outstanding, GREAT PLACE!!!! I was shopping for 2 months and no dealership was so nice and helpful, this place was awesome!!! I would recommend to e outstanding, GREAT PLACE!!!! I was shopping for 2 months and no dealership was so nice and helpful, this place was awesome!!! I would recommend to everyone. More
From the moment I drove up I felt like I was the most important person there. They meet you as soon as you drive up and strive to take care of all your needs as soon as possible. On this particular day important person there. They meet you as soon as you drive up and strive to take care of all your needs as soon as possible. On this particular day I came in for a car wash but noticed that my inspection sticker had expired and my tire light had come on. My service Rep (Eric) had come to work with an injury from the previous night and was planning on going home early. I did not have an appointment but he took the time to personally take care of me and not send me to another rep so he couldl go home early. Although I felt bad that he stayed to take care of me I truly appreciated his dedication and concern for me and the things I needed to get done on my Mercedes. Thanks Eric and Mercedes Benz of Boerne. Love you guys!!! More
My husband and I have used Mercedes of Boerne since 2006. We have bought 2 Mercedes from them. The dealer and employees are top notch Paul Jennings is our advisor and he is wonderful. He is very knowledgeab We have bought 2 Mercedes from them. The dealer and employees are top notch Paul Jennings is our advisor and he is wonderful. He is very knowledgeable and professional. He has been able to answer any question that we have posed to him. We have been very happy working with them. More
First, Al Cardenas is sales was amazing. Very personable and extremely knowledgeable. Then, the finance process was extremely easy. Guy Vick was also very personable and made the process a breeze. and extremely knowledgeable. Then, the finance process was extremely easy. Guy Vick was also very personable and made the process a breeze. More