Mercedes-Benz of Boerne

For a dealership's mission statement that says "Where customer service is our passion!"... Our experience was simply horrible! We had to drive over 2 hours to get to the dealership, and upon arri "Where customer service is our passion!"... Our experience was simply horrible! We had to drive over 2 hours to get to the dealership, and upon arriving, we were ignored and left standing on the lot long enough to have multiple other salespeople inquire whether we had been helped. Sadly, we stayed loyal to the first salesman who greeted us! Had we known what was to follow, we would have run for the exit! Robert Price had obviously decided what it was that we wanted and could afford without knowing anything about us at all. We went in specifically to drive and buy a 2012 GKL class SUV with navigation. Mr. Price spent several minutes avoiding us and holding conversations with other employee's even after they pointed out to him that we were waiting! This behavior was so obvious that multiple other employees of the dealership came to us and, in what I would consider a very concerned manner, asked us whether everything was alright! This was most disturbing! If that isn't enough, he never let us test drive the vehicle we drove all that way to see! Instead, he put us in a somewhat unclean 2011 without many of the features we wanted - and certainly had no expectation for us to buy. After being treated so apathetically, I wouldn't have bought a can of peaches from this guy! To add insult to injury, while on the test drive, I was asking questions of him, and he would occasionally answer with a sarcastic tone of voice. When we went into the office section of the dealership, Mr. Price, in his omniscience, asked us whether or not the GKL class was within our price range! We never even got to price negotiation nor even credit scoring! Owning a Mercedes has been my dream for quite some time, mostly because other family members are current owners. Now, I simply don't understand why they are! I wish we would have talked to someone else, anyone else! There are truly concerned employees at this dealership, but sadly, we never had the opportunity to work with them. We may try again some other time… More

Not really much of a review writer but I thought I would take a couple of secs and do it because the experience was really good. Bought an E Class and traded my in my old Peugeot. My salesman was Jeff Ahlf take a couple of secs and do it because the experience was really good. Bought an E Class and traded my in my old Peugeot. My salesman was Jeff Ahlfors. With all the options available, picking out a car can be overwhelming. You can read and read but until you actually go out to the store and look at the cars, you can get confuzzled. Jeff was very patient. He showed me every car I had any interest in, explained the differences and understood when I didn't make a decision on my first trip. Came back the next weekend and finally picked out a car. Had it down to two that were a toss up, parked them side by side, and bought the one my dog hopped into. Haggled a little over the trade, but how much is a 150,000 mile Peugeot worth anyway? I most appreciated the service I got. If I'm spending that much on a car, I want good service as much as I want a nice car. I was greeted professionaly, listen to carefully, and they spent a lot of time with me. Jeff followed up but he wasn't obnoxious. I left my sunglasses in my trade in and even though I told him not to, Jeff drove them out to my house! I hope the service dept is as good as the sales dept. Best of all, my dog Shadow loves it! More

I have learned over the years that car ownership far extends past the love affair one may have with a car. It is more than that. It is the overall experience one has with the dealership and the most v extends past the love affair one may have with a car. It is more than that. It is the overall experience one has with the dealership and the most valued asset it posseses - it's people. The relationship begins from the initial purchase, maintenance and service life cycle, and finally through the decision of what to get next. If at any point in this journey one is unsatisfied, the overall car ownership experience will be compromised. Needless to say my experience to date with the Mercedes Benz of Boerne has been nothing short of exceptional. However, a recent service experience far exceeded my expectations. After going through 3 sets of new tires purchased from a national retailer, I had come to end of my patience with their inability to resolve the problem of my car pulling to the right. Based on my horrific - and that is putting it mildly, past experience with my local Austin dealership, I decided to contact the people whom have yet to dissapoint me, MB of Boerne. Eddy Waters was an absolute hero. In addition to resolving my primary problem, Eddy also helped me resolve a few other minor issues in need of attention. Eddy was very prescriptive in keeping me abreast throughout the entire service process. With the exception of a part that requires a special order from Germany, my car is running better than ever. The absolute icing on the cake was having my car trailered from Boerne to my home in Austin within the same day of service without charge! MB of Boerne you had me at hello. More

Robert Price was apathetic, sarcastic, and down right rude. His sales manager was demeanin and rude as well! I wouldn't recommend this dealership to my worst enemy! I've bought cars from various makers a rude. His sales manager was demeanin and rude as well! I wouldn't recommend this dealership to my worst enemy! I've bought cars from various makers and dealers across Texas, never have I had the type of horrible experience I had at Mercedes Benz of Boerne located off I10 in Boerne, TX. The only reason we decided to purchase the car from them was because they had the exact type we were looking for at a reasonable price. We signed papers, got our loan approved on Saturday and it's now Wednesday and we still haven't taken the car home. They won't let us take our car home, because they're waiting for the co-signer to sign the docs but theyve gone ahead and taken my trade-in!! Most dealerships will let you take the car home even before the docs are signed as a sign of good faith, but not the MB or Boerne! They didn't care, were completely apathetic and incredibly short with us. The process was incredibly stressful and we'd NEVER recommend anyone to this dealership! The salesman Robert Price was the worst sales person I have ever seen, in and out of a car dealership!! PLEASE AVOID HIM AND HIS SALES MANAGER GIL GARCIA AT ALL COSTS!! More

I asked them to compare dealership to Mercedes Benz of San Antonio and their prices. I found out that they only discount if you throw a fit and complain. The only reason I purchased 2 Mercedes Benz is my San Antonio and their prices. I found out that they only discount if you throw a fit and complain. The only reason I purchased 2 Mercedes Benz is my old sales professional Paul Stephens moved to Mercedes Benz from BMW in 2008. Paul Stephens is the best by far. He is not your typical salesman, and he really cares and goes out of his way for his clients. Paul Stephens is no longer a Mercedes Benz or BMW . Where did he go?? He is the best and everyone at my lawfirm agrees. Please do your dealership a favor and find this guy and hire him. All the attorneys I know in the past only purchased from Paul Stephens. Hire him and watch your dealership grow D.R. llc,cpa More