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Mercedes-Benz of Boerne

Boerne, TX

Overview
Reviews
Vehicles
4.8
786 Reviews
Call Dealership (844) 650-7756
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31445 Interstate 10 W

Boerne, TX

78006

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Showing 786 reviews

November 30, 2024

Ken Thomas was outstanding in his customer service. Great experience and care. Graet facility and waiting area More

by oscar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Thomas
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Dec 02, 2024 -

Mercedes-Benz of Boerne responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

November 30, 2024

GLS has lots of tech, but owners manual does a terrible job of explaining how to program/use multiple features (half the owners manual is lawyers’ disclaimers mixed with instructions). Some dealerships hav More

by richardsreyna
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
“Seth” in service, Al Cardenas
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Dec 03, 2024 -

Mercedes-Benz of Boerne responded

I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. James Godkin, the General Sales Manager, will be reaching out to learn more about what happened. If there is anything you may need in the meantime, please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Neil Potter General Manager npotter@mbboerne.com

November 26, 2024

Excellent customer service and buying experience. Staff was very knowable, and not pushy at all. It was a great buying experience More

by vpalomares05
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Taylor
Report | Print
Nov 28, 2024 -

Mercedes-Benz of Boerne responded

Hi, thank you so much for your positive comments about Mercedes-Benz of Boerne! Please don't hesitate to reach out if there's anything additional we can do for you.

November 23, 2024

Complete ripoff. Charging phantom "shop fees" a percent labor costs. Charging for parts 20% over msrp. Labor cost for simple oil change fluctuates every 6 months. More

by michaelmaddr-1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark
Report | Print
Nov 28, 2024 -

Mercedes-Benz of Boerne responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Kevin Boles Service Director kboles@mbboerne.com

Dec 04, 2024 -

michaelmaddr-1 responded

it's been a week and no one contacted me. Scammers Obviously.

November 23, 2024

Superior service. Pat did an amazing job. Completely satisfied with my experience she went above and beyond! More

by Happy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patricia
Report | Print
Nov 25, 2024 -

Mercedes-Benz of Boerne responded

Hi, we're happy to hear you had such a positive experience with Pat! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 22, 2024

Excellent service! Treated with absolute care and understanding. Went far and beyond was was expected. Absolutely recommended! More

by somethingaboutmary0123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Forbes, Tumay Olivia
Report | Print
Nov 25, 2024 -

Mercedes-Benz of Boerne responded

Hi, we're so glad that we were able to go above and beyond your expectations! Thanks for the recommendation, and have an amazing day!

November 22, 2024

Very quick and efficient experience. Allowed to order a vehicle without deposit or pressure and all worked out perfect. More

by Cal's Coupe
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Al Cardenas
Report | Print
Nov 25, 2024 -

Mercedes-Benz of Boerne responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 20, 2024

I like the way I am treated from beginning to end! It is very smooth and everyone seems to be on the ball! Eddy Waters is truly wonderful! I come all the way from New Braunfels for that reason! More

by 1makia9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tumay Olivia
Report | Print
Nov 22, 2024 -

Mercedes-Benz of Boerne responded

Hi, thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care!

November 19, 2024

Customer service excellent. Salesman very helpful and attentive. Explained and answered all of our questions More

by rmwg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Cardenas
Report | Print
Nov 21, 2024 -

Mercedes-Benz of Boerne responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 19, 2024

Always Friendly efficient service when I call it go for repairs/service.or advice about my car. More

by jenny.lynn.wong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Waters
Report | Print
Nov 21, 2024 -

Mercedes-Benz of Boerne responded

Hello, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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