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Mercedes-Benz of Boerne

Boerne, TX

Overview
Reviews
Vehicles
4.8
984 Reviews
Call Dealership (844) 650-7756
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31445 Interstate 10 W

Boerne, TX

78006

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Showing 984 reviews

November 22, 2023

Very professional staff; comfortable waiting area; all eager to assist; clear communication regarding work needed on car. More

by aneetabhalla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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Nov 28, 2023 -

Mercedes-Benz of Boerne responded

A professional staff, a comfortable waiting area, and clear communication about your car's needs can truly make a service experience stand out. It's great to hear that everyone was eager to assist, creating an environment where you felt supported and informed. Thank you for your business!

November 22, 2023

Excellent customer service! My service rep, Charles Spencer, goes above and beyond to answer all my questions. More

by bfcevan
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Spencer
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Nov 28, 2023 -

Mercedes-Benz of Boerne responded

It's wonderful to hear about the excellent customer service you received from Charles! Having a service representative who goes above and beyond to address your questions can truly enhance the overall experience. Thank you for your business.

November 22, 2023

We called to see if car was ready after being billed. We took Lift to Dealership after we were told it was ready. While trying to drive car out, a terrible noise( not there when the car was driven to Dea More

by caleal42
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Louis Pisano
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Nov 22, 2023 -

Mercedes-Benz of Boerne responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, Kevin Boles the Service Director will be reaching out to you soon to assist. If there is anything I can do in the meantime please contact me. Neil Potter, General Manager npotter@mbboerne.com

November 20, 2023

This was one of the best vehicle buying experiences I have had!! Friendly, relaxed atmosphere. More

by Tedverrier
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Talamantez
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Nov 22, 2023 -

Mercedes-Benz of Boerne responded

Congratulations on your new vehicle! We are thrilled to have provided you with the best sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 19, 2023

A great place to service your car and get breakfast on top of that. Recommend it highly More

by Rafamartinez113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Delafuente, Tumay Olivia
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Nov 21, 2023 -

Mercedes-Benz of Boerne responded

A fantastic combination—getting your car serviced while enjoying breakfast! It's wonderful when a service center goes the extra mile to make the experience convenient and enjoyable. Thank you for your business!

November 18, 2023

Amazing customer service and fast, outstanding videos of inspection and they all happy to be part of the family More

by drlvepr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda, Louis Pisano, Tumay Olivia
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Nov 21, 2023 -

Mercedes-Benz of Boerne responded

We are thrilled to hear that you had an amazing experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 16, 2023

The Service department is excellent. They are courteous and friendly, and extremely helpful. Kudos to the dent repair folks, they took out several door dings for a very reasonable price. More

by Andrewnottreally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris , Louis Pisano, Tumay Olivia
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Nov 18, 2023 -

Mercedes-Benz of Boerne responded

It's great to hear that you had a fantastic experience at Mercedes-Benz of Boerne! Door ding repair can make a significant difference in the appearance of a vehicle, and it's wonderful to hear that we were able to handle that for you at a reasonable cost. We appreciate your business and look forward to serving you again in the future!

November 16, 2023

This place is first class all the way. The best thing about it is the customer service. They treat you like gold while providing excellent services. More

by Steven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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Nov 18, 2023 -

Mercedes-Benz of Boerne responded

We are thrilled to hear that you had a top-notch experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 16, 2023

The dealership has worked with me to correct the problem and provided updates and assistance with alternative transportation. More

by nanner1052
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cardenas
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Nov 18, 2023 -

Mercedes-Benz of Boerne responded

It's good to hear that Mercedes-Benz of Boerne has been proactive in addressing any issues you've encountered. Our willingness to work with you, provide updates, and assist with alternative transportation shows our commitment to customer satisfaction. Your positive feedback is much appreciated, and we are glad to hear that you had a satisfying experience!

November 15, 2023

This is the third car from this dealership . The best service. Friendly , professional and efficient. More

by Sassy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan De La Hunty
Report | Print
Nov 16, 2023 -

Mercedes-Benz of Boerne responded

It's wonderful to hear about your consistently positive experiences with Mercedes-Benz of Boerne! Getting your third car from the same dealership speaks volumes about the quality of service and customer satisfaction they provide. Congratulations on your new vehicle!

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