
Mercedes-Benz of Boerne
Boerne, TX
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Excellent service with MB loaner! ! Done on time and car washed! Mark, service advisor, is always knowledgeable and professional!! ! Done on time and car washed! Mark, service advisor, is always knowledgeable and professional!! More
Pat Enriquez, my service advisor, is an exceptional employee! She accommodated my needs of getting my car repaired and reserving a rental car for me. She always escorts me to my vehicle to make sure I’ employee! She accommodated my needs of getting my car repaired and reserving a rental car for me. She always escorts me to my vehicle to make sure I’m satisfied with the end results. Pat would be an excellent role model for others to follow. More
We have been to this dealership over the last 10 years and been pleased with them. On Friday, August 18, 2023, we came for our 9am appointment with our newly licensed 17 year old driving by himself in the and been pleased with them. On Friday, August 18, 2023, we came for our 9am appointment with our newly licensed 17 year old driving by himself in the heavy traffic for 30 minutes to get to the dealership. The needs of the car were discussed prior to making the appointment. Upon arrival, we were rather abruptly ushered inside and left without an advisor. I finally asked for assistance and was told the dealership no longer services cars older than 2008. They would not service the car even though we discussed its needs several days prior, made an appointment and drove 20 miles to get there. No apologies, just a bunch of people literally turning their backs on us. Very unprofessional on the part of several employees. Our son just needed help with a slipping tensioner belt. He WAS very excited to be driving the Benz for his first car. This dealership just lost our business. Doesn’t feel like they care. A simple email notification of the change in serviceable cars would have been appropriate. Removing us from their email list for service offers would also be appropriate. A disappointing and rather nasty treatment for us and a disillusionment for a 17 year old who was full of hopes for this car. They definitely lost our trust. More