Mercedes-Benz of Boerne

This dealership takes its time getting things right. They won’t release a car until it is checked out and working properly. They keep you informed as to the status which is greatly appreciated. They won’t release a car until it is checked out and working properly. They keep you informed as to the status which is greatly appreciated. More

Mercedes-Benz of Boerne continues to leave an indelible mark on the lives of its customers by illustrating professionalism and integrity. Thank you all for your transparency and support. mark on the lives of its customers by illustrating professionalism and integrity. Thank you all for your transparency and support. More

Always treated like you matter and they always pay attention to detail. The service department is great always willing to work with your schedule. I wouldn't recommend any where else to go for Mercede attention to detail. The service department is great always willing to work with your schedule. I wouldn't recommend any where else to go for Mercedes service. More

Excellent service and I appreciate that they were willing to work around my work schedule! to work around my work schedule! More

The level of service at MB Boerne is always best in class. Lynda De La Cruz always communicates well and keeps us posted every step of the way. class. Lynda De La Cruz always communicates well and keeps us posted every step of the way. More

My experience having my vehicles serviced at Mercedes Benz of Boerne, has turned into a repeat of the shop not being able to ‘replicate’ the problem, & getting the cars back w/other more worrisome proble Benz of Boerne, has turned into a repeat of the shop not being able to ‘replicate’ the problem, & getting the cars back w/other more worrisome problems. For example: when my sedan (E-350) was in for service last, the directory of the nav system (all the addresses I had recorded in it) were wiped out, as were the telephone numbers on the Bluetooth. They were not able to restore it, leaving me w/no data, which I had dutifully recorded throughout the years, and of course, the issue for why it went into the shop ‘could not be replicated,’ ergo was not fixed. My latest negative experience was w/my SL. It went in because my HUM device, my life saver, detected problems w/the engine, which later resulted in the check engine light being on. Of course, true to form, they could not ‘replicate’ the problem, but at my insistence, they checked further, & found some malfunction that necessitated the replacement of the part. When I got the car back, not only all my carefully set seat controls were out of wack, the ‘seat massager’ was on, the a/c was set at 50 degrees, but now the HUM device is reporting low battery voltage, although it states that the battery is new & in great condition. I have tried to contact my service advisor w/out success. I’m truly hesitant to have it in for service again, because I’m worried that something else will go wrong while at the shop. My service advisor continues to be ‘nice’ and accommodating in getting the vehicle in for service expeditiously, but I think that he is overworked & does not have the time to deal w/everything that comes thru his desk. Allan, the member of the Butler team, is very accommodating and helpful, & I’m grateful for the service he provides. More

We’ve dealt with Mercedes-Benz Boerne for over 20 years with multiple vehicle purchases. They’ve always treated us with the utmost respect and mad us feel like family with multiple vehicle purchases. They’ve always treated us with the utmost respect and mad us feel like family More

I went to 2 other dealership where the service was lacking and when I arrived at the MB Boerne service advisor Ryan listened to my issues and along with tech were identify root cause of the issue and lacking and when I arrived at the MB Boerne service advisor Ryan listened to my issues and along with tech were identify root cause of the issue and fix it. It was a complete 360 compared to other 2 dealerships. More

Excellent on time service reliable and dependable always been satisfied thank you Charles Spencer service advisor and Mercedes-Benz of Borne been satisfied thank you Charles Spencer service advisor and Mercedes-Benz of Borne More

I always receive great service and the consultants are super knowledgeable! The technicians have always explained clearly what is happening with my car. The staff is friendly and professional! super knowledgeable! The technicians have always explained clearly what is happening with my car. The staff is friendly and professional! More