Mercedes-Benz of Boerne

Professional. Courteous. Great communication before during and after the car was serviced. Excellent attention to detail. Courteous. Great communication before during and after the car was serviced. Excellent attention to detail. More

Excellent service! Andres was very precise in explaining what was being done. Always making sure I was updated on how my vehicle was coming along. Andres was very precise in explaining what was being done. Always making sure I was updated on how my vehicle was coming along. More

The service was great. What can I say? That’s why I keep going there with Linda . What can I say? That’s why I keep going there with Linda . More

Excellent and attentive staff. Always courteous and helpful no matter how small the job. We are especially happy and impressed with service advisor Mark Delafuente! We are long tim Always courteous and helpful no matter how small the job. We are especially happy and impressed with service advisor Mark Delafuente! We are long time Mercedes-Benz fans/ owners and he is one of the biggest reasons. Thank you! More

Dear Mercedes Benz of Boerne, I am writing to express my utmost satisfaction and gratitude for the exceptional service I received at your dealership on 31 July 2023. My recent experience with your team h my utmost satisfaction and gratitude for the exceptional service I received at your dealership on 31 July 2023. My recent experience with your team has provided me with a clear understanding of why Mercedes-Benz of Boerne is held in such high regard. I would like to specifically highlight the outstanding service provided by two of your employees. Nick, the technician assigned to my vehicle, and Ms. Pat, the service writer, went above and beyond in ensuring that my needs were met and that my experience was exceptional. Nick's expertise and dedication were palpable from our first interaction. His professionalism and attention to detail became evident as he skillfully diagnosed and resolved the issues my vehicle was experiencing. With a deep understanding of Mercedes-Benz vehicles, Nick approached the repairs with precision and care, ensuring that my vehicle was restored to its optimal performance. I am truly grateful for his exceptional skill and commitment to delivering exceptional service. Ms. Pat, as the service writer, played a crucial role in facilitating my service experience. She exceeded my expectations with her exceptional communication skills and attention to customer satisfaction. Every interaction with her was met with warmth, patience, and a genuine willingness to address any concerns or questions I had. Ms. Pat's knowledge of the service process and her ability to keep me informed throughout the entire duration of my visit were truly commendable. I would be remiss not to mention the exceptional service provided by the rest of the Mercedes-Benz of Boerne team as well. From the moment I arrived at your dealership, everyone I encountered demonstrated professionalism, courtesy, and a dedication to customer satisfaction. The entire experience was seamless, efficient, and above all, enjoyable. Mercedes-Benz of Boerne has set a standard of excellence that extends far beyond the vehicles you offer. It is the combined efforts of exceptional individuals like Nick F. and Ms. Pat that make your dealership exceptional. Their commitment to outstanding customer service and passion for their work is apparent, and they deserve recognition for their contributions. In conclusion, I would like to express my deepest appreciation for the exceptional service I received at Mercedes-Benz of Boerne. It is evident that your dealership prioritizes customer satisfaction and strives for excellence in every aspect of your operations. I will certainly recommend your dealership to friends, family, and colleagues who seek not only quality vehicles but also a truly exceptional service experience. Once again, thank you for everything and please extend my gratitude to Nick, Ms. Pat, and the entire Mercedes-Benz of Boerne team. Together, they make a formidable team that delivers exceptional service. Yours sincerely, Jim Gomez More

Very satisfying, Lynda De La Cruz has been on top of everything, very happy with service everything, very happy with service More

What a fantastic experience. I had test driven several other luxury cars with great disappointment in their customer service but my experience at Boerne was exceptional I had test driven several other luxury cars with great disappointment in their customer service but my experience at Boerne was exceptional More

I really appreciate the great communication from Pat Enriques - straightforward, honest and timely. Thank you! The mechanical issues with my car were resolved on time and the car was delivered back t Enriques - straightforward, honest and timely. Thank you! The mechanical issues with my car were resolved on time and the car was delivered back to me in spotless condition. Great service from a great dealership. More

I visited the dealership for the first time for wheel alignment after getting new tires last week. There was confusion about the advertised alignment special so that was cleared up and the service was co alignment after getting new tires last week. There was confusion about the advertised alignment special so that was cleared up and the service was completed satisfactorily in the time noted. I got some work done while waiting and there were numerous seating areas, coffee and beverages and snacks. The service writer was pleasant and easy to talk to. More

Worst experience ever, just for one tire replacement took 6 hours, had coverage put they seemed to not be able to approve it. So ended up paying for a tire that should’ve been free, lack of communication big 6 hours, had coverage put they seemed to not be able to approve it. So ended up paying for a tire that should’ve been free, lack of communication big time called 5 times someone would pick up the phone and hang up right away. Didn’t seem to care about the wait at all. More