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Mercedes-Benz of Boerne
Boerne, TX
786 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 23, 2023
Pat Enriquez, my service advisor, is an exceptional employee! She accommodated my needs of getting my car repaired and reserving a rental car for me. She always escorts me to my vehicle to make sure I’ employee! She accommodated my needs of getting my car repaired and reserving a rental car for me. She always escorts me to my vehicle to make sure I’m satisfied with the end results. Pat would be an excellent role model for others to follow. More
by mayorg1
Employees Worked With
Patricia Enrique
August 20, 2023
We have been to this dealership over the last 10 years and been pleased with them. On Friday, August 18, 2023, we came for our 9am appointment with our newly licensed 17 year old driving by himself in the and been pleased with them. On Friday, August 18, 2023, we came for our 9am appointment with our newly licensed 17 year old driving by himself in the heavy traffic for 30 minutes to get to the dealership. The needs of the car were discussed prior to making the appointment. Upon arrival, we were rather abruptly ushered inside and left without an advisor. I finally asked for assistance and was told the dealership no longer services cars older than 2008. They would not service the car even though we discussed its needs several days prior, made an appointment and drove 20 miles to get there. No apologies, just a bunch of people literally turning their backs on us. Very unprofessional on the part of several employees. Our son just needed help with a slipping tensioner belt. He WAS very excited to be driving the Benz for his first car. This dealership just lost our business. Doesn’t feel like they care. A simple email notification of the change in serviceable cars would have been appropriate. Removing us from their email list for service offers would also be appropriate. A disappointing and rather nasty treatment for us and a disillusionment for a 17 year old who was full of hopes for this car. They definitely lost our trust. More
by Sally
Employees Worked With
Tumay Olivia
August 19, 2023
The Service provided was excellent. The facilities are clean, welcoming and impressive. My Service Manager, Mark De La Fuente, was very professional yet personable, and demonstrated a v The facilities are clean, welcoming and impressive. My Service Manager, Mark De La Fuente, was very professional yet personable, and demonstrated a very knowledgeable expertise. I highly recommend this dealership!! More
by wwhitaker
Employees Worked With
Mark De La Fuente
August 16, 2023
Easy to make appointment and get in touch with my service manager, Eddie Waters. He stays in contact throughout the service time. The dealership is comfortable and clean. manager, Eddie Waters. He stays in contact throughout the service time. The dealership is comfortable and clean. More
by cynmcreid
Employees Worked With
Eddie Waters
August 16, 2023
My service advisor, Linda De La Cruz is very knowledgeable about the Mercedes cars. She schedules my vehicle to accommodate my schedule. She does a wonderful job of keeping me informed of my c knowledgeable about the Mercedes cars. She schedules my vehicle to accommodate my schedule. She does a wonderful job of keeping me informed of my car’s status, while it’s being serviced. All of the staff at Mercedes of Boerne goes above and beyond to make customers comfortable and to feel welcomed. The facility is beautiful and well maintained. More
by Mbenzowner
Employees Worked With
Linda De La Cruz, service advisor, Louis Pisano, Robert Guenther
August 14, 2023
I have my GLE 350 serviced here because I live close by. I don’t mind paying the money to get high quality service. On the other hand, I do mind when I pay for high quality service and I do not get treated I don’t mind paying the money to get high quality service. On the other hand, I do mind when I pay for high quality service and I do not get treated with high quality service. The day before my service, the dealership said they will provide transportation to and from the dealership. When I asked about it, my advisor said the computer is down at that time. I’m paying $2,000 to replace my brakes and another $2,000 for fluids and I have to beg for a ride home 10 minutes away. Go somewhere else. I know I will. More
by Otniel.gross
Employees Worked With
Eddy Waters
August 11, 2023
Excellent customer service! !! Pat Enriquez best agent ,always with a smile on her face !!! Betty also provides the best customer service! !! Pat Enriquez best agent ,always with a smile on her face !!! Betty also provides the best customer service! More
by jess.esq07
Employees Worked With
Pat Enriquez
