Mercedes-Benz of Boerne
Boerne, TX
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I appreciate very much the excellent facilities/service, especially the service/assitance provided by my service advisor , Mr. Mark DrlaFuente. especially the service/assitance provided by my service advisor , Mr. Mark DrlaFuente. More
We were hesitant to take our Mercedes Benz CLS 450 to MB Boerne for service as in the past we have purchased & serviced several vehicles from them & the service experiences are typically horrible, and the l Boerne for service as in the past we have purchased & serviced several vehicles from them & the service experiences are typically horrible, and the last sales experience so horrible that we ended up buying this vehicle at MB of San Antonio. However, when faced with a recall check, we decided that as MB Boerne is only 2 miles away, how bad could they mess up a simple recall check? So we scheduled online (very convenient) & actually got a next day appointment on a Sat! We dropped it off with no hassle. Charles Spencer was our Service Advisor. He was very professional & friendly. Charles got us out of there in a matter of minutes & called a few hours later to let us know it was all set with no repairs necessary. We picked it up with no wait, no hassle and they even washed it for us! This visit, if not a fluke, has restored our faith in at least the Service Dept at Mercedes Benz of Boerne & we’ll be back to test them again for regularly scheduled maintenance. More
Our service representative, Mr Eddie Waters, is so efficient, knowledgeable, and engaging that, although we now live in the Austin area, we continue to bring our vehicles to Boerne. That says it all efficient, knowledgeable, and engaging that, although we now live in the Austin area, we continue to bring our vehicles to Boerne. That says it all about the service in Boerne Mercedes Benz. And the fact that we have bought our last three vehicles there speaks to the quality of the sales department. We recommend this dealership wholeheartedly! More
Our sales consultant Robert Broniszewski is amazing! He gave us the best car buying experience ever! He approached us while we were looking around and waiting for our car to be serviced, was very thorou He gave us the best car buying experience ever! He approached us while we were looking around and waiting for our car to be serviced, was very thorough with showing us the car features and he let us test drive right off the bat. He patiently waited for us to secure a good interest rate deal with our bank. We even got some Mercedes Benz goodies from the shop. He truly exceeded our expectations!!! More