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Mercedes-Benz of Boerne

Boerne, TX

Overview
Reviews
Vehicles
4.8
754 Reviews
Call Dealership (844) 650-7756
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31445 Interstate 10 W

Boerne, TX

78006

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Showing 754 reviews

December 07, 2024

Very well managed. Everyone is so nice. Pat Enriquez is the best. Video inspection was very informative More

by Sandykgoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat Enriquez
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Dec 12, 2024 -

Mercedes-Benz of Boerne responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

December 07, 2024

Eddie is the best and he deserves a big raise. He’s been great always! More

by joegross826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Eddie Waters
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Dec 12, 2024 -

Mercedes-Benz of Boerne responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

December 06, 2024

This dealership is tops! Eddy Waters is exceptional! His friendly and professional service is second to none! More

by pacamric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Betty Bocanegra , Eddy Waters
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Dec 08, 2024 -

Mercedes-Benz of Boerne responded

Hi, thanks for your praise and kind comments about Eddy. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 02, 2024

I’ve purchased 2 vehicles from this dealership and both times (9 years apart) I was treated very respectfully. Our salesperson worked with us to find the exact vehicle we wanted and made the purchasing pro More

by volmo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rey Espino - 5 stars, Guy Vick
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Dec 03, 2024 -

Mercedes-Benz of Boerne responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Boerne! We are always more than happy to assist you if anything else comes up. Take care!

December 02, 2024

The best customer service I have ever received! My salesman Rey is the most knowledgeable and helpful consultant I have ever worked with. More

by rrkreuscher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rey Espino 5 stars
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Dec 03, 2024 -

Mercedes-Benz of Boerne responded

Hi, thank you for your kind review; we are happy to pass along your comments to Rey here at Mercedes-Benz of Boerne! We are always more than happy to assist you if anything else comes up. Take care!

December 02, 2024

Everything was great. Just took a long time. Mike Vazques was great and very knowledgeable. More

by timt31
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Vazquez
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December 01, 2024

Very friendly, low pressure dealership. I have worked with this sales professional for 25 years (William Taylor)…good person and a good friend. More

by WGRAHAM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Taylor
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Dec 02, 2024 -

Mercedes-Benz of Boerne responded

Hello, we're happy you found William to be so supportive during your experience here at Mercedes-Benz of Boerne. Feel free to reach out to us if you need anything. Have a wonderful day.

November 30, 2024

Very professional, thorough, friendly, and fun! I highly recommend Al Cardenas and team. The GLE 450 is also a great choice! More

by willy sullivan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Cardenas
Report | Print
Dec 02, 2024 -

Mercedes-Benz of Boerne responded

Hi, thank you for your kind words and this wonderful review! We hope you have a great day!

November 30, 2024

Ken Thomas was outstanding in his customer service. Great experience and care. Graet facility and waiting area More

by oscar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Thomas
Report | Print
Dec 02, 2024 -

Mercedes-Benz of Boerne responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

November 30, 2024

GLS has lots of tech, but owners manual does a terrible job of explaining how to program/use multiple features (half the owners manual is lawyers’ disclaimers mixed with instructions). Some dealerships hav More

by richardsreyna
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
“Seth” in service, Al Cardenas
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Dec 03, 2024 -

Mercedes-Benz of Boerne responded

I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. James Godkin, the General Sales Manager, will be reaching out to learn more about what happened. If there is anything you may need in the meantime, please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Neil Potter General Manager npotter@mbboerne.com

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