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Mercedes-Benz of Boerne

Boerne, TX

4.8
786 Reviews

31445 Interstate 10 W

Boerne, TX

78006

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Showing 786 reviews

September 15, 2024

The people who work here were really nice and made sure that we understood how the process was going to go. More

by Nicky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Spencer
Sep 16, 2024 -

Mercedes-Benz of Boerne responded

Hi Nicky, thank you again for taking the time to let us know how we did. We hope you have a great day!

September 15, 2024

My car was serviced in the time frame promised and the friendliness of the staff was above reproach. More

by Cal.thompson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Spencer
Sep 16, 2024 -

Mercedes-Benz of Boerne responded

Hi, we're so glad that we were able to go above and beyond your expectations! We hope to see you soon!

September 14, 2024

Service appointmen set fast. Loaner car was also arranged. Pick up after service was completed was also quick and efficient. More

by olgaestee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Thomas
Sep 16, 2024 -

Mercedes-Benz of Boerne responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

September 13, 2024

Need to improve their communications for example scheduling and sending emails. I would prefer a phone call. More

by o.flores4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda De la Cruz
Sep 21, 2024 -

Mercedes-Benz of Boerne responded

o.flores4, I appreciate you taking the time to inform me about your recent service experience regarding poor communication. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Kevin Boles Service Director kboles@mbboerne.com

September 12, 2024

I always get 5 STARS from this dealership. I was met by staff as I pulled in and quickly put in contact with my service advisor. Art and James were helpful, friendly and professional. My Sp More

by ROGER B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art and James, Louis Pisano, Tumay Olivia
Sep 14, 2024 -

Mercedes-Benz of Boerne responded

Hi Roger, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 11, 2024

They were not able to troubleshoot and fix my problem. Yet they still found things to charge me for. They suck More

by Aedan9902
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Louis Pisano, Tumay Olivia
Sep 15, 2024 -

Mercedes-Benz of Boerne responded

Aedan9902, I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered due to the mechanic not being able to diagnose your vehicle. I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Kevin Boles Service Director kboles@mbboerne.com

September 11, 2024

Mercedes-benz of Boerne lives up to its reputation in quality professional service. Service Advisor David Rockwell explained in detail exactly the type of service needed. More

by dhollis563
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Rockwell
Sep 14, 2024 -

Mercedes-Benz of Boerne responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 11, 2024

MB Boerne never disappoints! They always provide great costumer service. Thank you to Eddy Waters for the wonderful service support and keeping with the status of the work on the More

by Dom Ragay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky Bocanegra, Eddy Waters
Sep 14, 2024 -

Mercedes-Benz of Boerne responded

Hi Dom, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!

September 11, 2024

Most professional Service Advisor in San Antonio. Eddy Waters is excellent. Great service and attention to detail. More

by hector.menesesbeltran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddy Waters
Sep 14, 2024 -

Mercedes-Benz of Boerne responded

Hi, we are very happy we could provide you with a positive experience with Eddy Waters! Please don't hesitate to reach out if there's anything additional we can do for you.

September 10, 2024

Mercedes Benz of Boerne did a great job servicing my EQS. The dealership is beautiful. The staff is competent, friendly, and professional. Couldn’t ask for more! More

by Dallas
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rey in Sales, Ryan in Service, and Stephen in Finance.
Sep 11, 2024 -

Mercedes-Benz of Boerne responded

Hi Dallas, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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