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Mercedes-Benz of Boerne

Boerne, TX

4.8
786 Reviews

31445 Interstate 10 W

Boerne, TX

78006

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Showing 786 reviews

September 21, 2024

Mr Charles Pircher is very helpful and super good salesman, thank you for my new truck! More

by Luis Velazquez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Pircher
Sep 28, 2024 -

Mercedes-Benz of Boerne responded

Hi Luis, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 20, 2024

The dealership is great trying to fix manufacturing defects...My brand new 2024 GLE 450e has been in service for 37 days out of 56 days of ownership with check engine light and charger not connected in More

by jeet
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Munoz, Vice Brown, Matt Miller, Pat Enriquez
Dec 13, 2024 -

Mercedes-Benz of Boerne responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime.

September 20, 2024

Eddy is a fantastic service rep and has treated us so well we really love everything about the dealership! More

by amanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddy Waters
Sep 22, 2024 -

Mercedes-Benz of Boerne responded

Hi Amanda, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 20, 2024

They were courtesy, prompt, and professional. Despite being 40 minutes from my house and not the closest Mercedes dealership , l service my auto there because of their repulsion as a great servic More

by AD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Sep 22, 2024 -

Mercedes-Benz of Boerne responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

September 20, 2024

Service was excellent, as always, Mercedes-Benz of Boerne. David kept me informed of the progress of their service and of the costs of options for additional services. We live within driving range More

by Roadrunr2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Rockwell
Sep 22, 2024 -

Mercedes-Benz of Boerne responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 19, 2024

Great service department, Pat was very tentative to our needs and we were kept well informed. More

by Stephen.weeks28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patricia
Sep 21, 2024 -

Mercedes-Benz of Boerne responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 19, 2024

Chris offered great professional and kind service. He was excellent. The persons that washed did not do a good job, and it had to be redone. The last person who drove my car back, did not say anything More

by MB250
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Sep 28, 2024 -

Mercedes-Benz of Boerne responded

MB250, I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Neil Potter General Manager npotter@mbboerne.com

September 18, 2024

Eddy Waters was very professional, right away he sent me the prices for the work they were doing on my vehicle. Mr. Eddy does excellent work. Thank you for all you do Mr. Eddy. Keep up the good work. The te More

by odexter91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik the technician who worked on my car., Eddy Waters
Sep 21, 2024 -

Mercedes-Benz of Boerne responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Boerne! Feel free to reach out to us if you need anything. Have a wonderful day.

September 18, 2024

The service department has always met my needs. James Patch is my go to guy! More

by markofsa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Patch in Service Dept
Sep 21, 2024 -

Mercedes-Benz of Boerne responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Boerne. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 16, 2024

Wonderful dealership and service department. Linda is the best service manager. So helpful and keeps me updated through the service. More

by mccrummen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda de la cruz, Louis Pisano, Tumay Olivia
Sep 20, 2024 -

Mercedes-Benz of Boerne responded

Hi, thanks for your praise and kind comments about Linda. We hope you have a great day!

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