Mercedes-Benz of Beverly Hills

Service was really thorough and fast! James went above and beyond to make sure everything was working perfectly. James went above and beyond to make sure everything was working perfectly. More

The work was very good, but I had a “loaner” car for 1 and 1/2 days, drove 19 miles, to and from my house with one stop, in returning, to put in 3 gallons of gas to bring it to the 3/4 tank, as I received and 1/2 days, drove 19 miles, to and from my house with one stop, in returning, to put in 3 gallons of gas to bring it to the 3/4 tank, as I received it! Apparently, on the return to the dealer, I picked up a nail in one tire. Just before I arrived, it showed low tire pressure on the rear left tire. So they charged me $404. For a NEW TIRE!!!!! I think that is totally unfair and ridiculous!!! (My bill for work on my car, was $811. approximately, for now, but they are recommending an additional $7500. +. for various other things. I cannot believe this replacement of the tire on the rental is appropriate!! I spoke with the manager of service, but he said nothing could be done. I have been using Beverly Hills MBZ service for the past 40-50 YEARS!! I will now look elsewhere. More

Lack communication n ya cant get a straight answer on time, no loaner or alt offers, nice place but ya feel like a ghost time, no loaner or alt offers, nice place but ya feel like a ghost More

My go to for Benz servicing. They are honest, efficient, and have the best customer service. I have taken my car for maintenance at other places and ended up needing MB BH havi They are honest, efficient, and have the best customer service. I have taken my car for maintenance at other places and ended up needing MB BH having to fix the other shop’s mistakes. Christian Chandler is my service advisor and I highly recommend him for all you Mercedes Benz needs. More

It’s always a smooth experience until a small issue arises. Then nobody wants to take accountability or dig in a second layer to resolve the issue. Whether it’s a lost item, a certain service request, arises. Then nobody wants to take accountability or dig in a second layer to resolve the issue. Whether it’s a lost item, a certain service request, or explaining why something may not be covered under warranty. If it’s not straight forward then it’s easier for them to deny accountability or make odd statements that feel like fear mongering. More

Best service ! ! Best staff, very accommodating .Only complaint their coffee machine is not working. They should have a machine that offers all kinds of coffees and ! Best staff, very accommodating .Only complaint their coffee machine is not working. They should have a machine that offers all kinds of coffees and hot chocolate and it is free to clients .as a gratuitous gesture, as a thank you More

It was very fine and satisfactory. We enjoyed the service and we will visit again We enjoyed the service and we will visit again More

Mark Oliver is my concierge service manager- meticulous, expedient and very professional! I always have a stress free experience. expedient and very professional! I always have a stress free experience. More

Always get a fast service here at a surprisingly reasonable price. Easy to make appointments online reasonable price. Easy to make appointments online More

I have been dealing with this dealer for over 25 years and very happy with the VIP service, professionalism and caring, known Jasmine about the same time and have always dealt with her. and very happy with the VIP service, professionalism and caring, known Jasmine about the same time and have always dealt with her. More