Mercedes-Benz of Beverly Hills

This dealership is probably the worst I have ever been to, they have all the fluff to make themselves look high-end but when it comes to real service and standing behind the product they run the other way to, they have all the fluff to make themselves look high-end but when it comes to real service and standing behind the product they run the other way, I had a problem with brakes that was purely due to their own production problem and while they admitted to being a problem they have, they wanted me to pay over $800 to fix their problem, needless to say I refused, everyone was rude and wouldn’t take responsibility, don’t go there, furthermore I am NOT getting another Mercedes, I believe Lexus has better service and stand behind their product More

I am now on my 3rd time trying to have an "ESP" light fixed. The dealer does not know what the problem is, they have refused to provide a loan car while they figure out what the problem is and fin light fixed. The dealer does not know what the problem is, they have refused to provide a loan car while they figure out what the problem is and finally, when the car was delivered to me they forgot to install a trunk panel. When I went back to the dealer to reinstall the part no one did and I had to install it myself. The problem on the car is still not fixed. More

The "M" class lost all of the steering oil at 65 miles on the highway! shortly afterwards, we received a generic letter from Mercedes Benz 'alerting' us to the steering 'problem' with this type o 65 miles on the highway! shortly afterwards, we received a generic letter from Mercedes Benz 'alerting' us to the steering 'problem' with this type of vehicle.<br>4 visits to the service dept. later, the problem persists, while MBZ of Beverly Hills refused to buy the car back from the lease, though only 4 months remained on the 48 month-long lease, so they dismissed us with 3 free months of lease payments which hardly compensates for the year-long agony, and life threatening experiences that we have had to endure.<br>"Engineered like no other car in the world" they say, "Wrong!" we say. You decide for yourself. More