Mercedes-Benz of Beverly Hills

I attempted to purchase a certified used SL 450 through an internet sale. I made the deal, wired $5,000 to the dealership as well as forwarded the loan funding documents. The sales person has done her pa an internet sale. I made the deal, wired $5,000 to the dealership as well as forwarded the loan funding documents. The sales person has done her part, her manager (unnamed) continues to try and change the deal. Now I must use MB financing and ship the car to my home state or register it in CA. The disreputable business practice of "the last second objection" is why car dealers have a poor reputation. I have reported the issue to MBUSA. As a long time BMW customer, I'm sorry I strayed. More

Took my car in last month for jerky transmission and the vehicle it’s still in the dealer as I write this review. After many times of call explain my issue to the service advisor and him having it written d vehicle it’s still in the dealer as I write this review. After many times of call explain my issue to the service advisor and him having it written down he concern still they getting it wrong. Each time I had called in was given different stories. Let’s begin and keep in mind I was told all of the by my service rep and I won’t be mentioning his name.”Two techs are involved, two shop Forman, MBUSA, Amg engineers at Germany and now Daimler”. Which is hard to believe because we had all the ppl involved and still they can not tell what the problem is!!!??? Keep in mind the problem is present and had been confirmed by my shopforman but nothing is being done besides being told different stories each time I call and them telling me mbusa told us to do this test and that test and still nothingggg. I have to keep calling explaining and end of the day nothing and what they good at saying is we understand if that’s the case and I should’ve got an answer by now since they car has been at the dealer for a month and to me it’s not a rocket science to figure out the issue while you can see the problem and also feel the jerky tranny. Also I had stopped by two times at the service department for wanting to go for a test drive with a tech which was refused by my service advisor stating that you don’t need to go for a test drive because they had verified the issue and they had confirmed it is NOT normal and couple of days later I call in and they tell me another shopforman had drove the car and he stated it’s a normal operation of the transmission are you serious!!!!! Lies after lies. Why don’t you guys be honest and say it’s not normal and are techs have no clue about this type of vehicle which is Amg gt. Stop making up stories. We got all this people involved and you guys can’t figure out what it is??!!!! More

Honestly, I felt discriminated against, maybe because I'm a woman, or because I look young, or because I'm Asian... They didn't even check what was wrong with my car before they told me that they didn't have a woman, or because I look young, or because I'm Asian... They didn't even check what was wrong with my car before they told me that they didn't have time for me and they didn't have loaners for me either, even though I had an appointment for mid-day!! The email confirmation even said that appointments after 5pm would be serviced the next day. My appointment was at 1:30pm. There were not many cars there either. They absolutely should've serviced my car at the time of my appointment. I had to press them to run the supposedly FREE diagnosis for why my check engine light was on, and they were reluctant to do it until I said I just needed to know if it was going to be a safety issue. My advisor, and old white man, was totally dismissive and spoke down to me. I get that this places is in Beverly Hills, but there's no excuse for discrimination and microaggressions. It's 2021. I'd give 0/5 stars if I could. Y'all wasted my time, and I'm a doctor. More

Efficient Friendly Done as promised Work was Efficient Friendly Done as promised Work was professional Service area was spacious, clean like a surgical suite Efficient Friendly Done as promised Work was professional Service area was spacious, clean like a surgical suite More

I accompanied my mother for a recent, routine service and while the Service Advisor, Eddie A., was very cordial, I found the overall experience underwhelming and quite disappointing. We waited on-site for a while the Service Advisor, Eddie A., was very cordial, I found the overall experience underwhelming and quite disappointing. We waited on-site for a Schedule A service that took a little over 4hrs!! Not what I would’ve expected from such a reputable location. I will be encouraging my mother to locate an alternative service team. More

The worst experience I've ever had in a service department and I've been driving luxury vehicles for 10+ years. I dropped my 2017 SL450 because it wasn't starting. The car has a bumper to bumper wa department and I've been driving luxury vehicles for 10+ years. I dropped my 2017 SL450 because it wasn't starting. The car has a bumper to bumper warranty. It took them almost 10 days (from the drop off date) just to give me a proper look at the car. They determined one of my circuits that feed to a fuse is bad. Then they tell me they want $1000 just to look at the vehicle and give it a "diagnosis". That my warranty does not cover that. That it will also take an additional 4-5 days to actually fix the car from that point on. I called a Mercedes certified mechanic, and they told me to bring the vehicle right over. That Beverly Hills were price gauging, and that he'll repair the car using the warranty, and only charges $100 for a diagnostic. This made me realize they do not have their customers best interest in mind. They are more interested in earning a commission and seeing what they can get away with, then actually taking care of you. I'd like to add Joe Rodriguez was polite, but ultimately didn't care about his customer's time. I work 100 hours a week, and not having a car is a strain on peoples lives. He didn't seem to care. When you have a nice car, they treat you like your second class garbage. Tom Craig "the manager" is one of the rudest reps I've ever dealt with. He straight up told me that he didn't care, that they are too busy to deal with the car, and to go find another place if I have a problem with the timing. He doesn't have the temperament to hold the position. It's no surprise your reviews are so bad. I use to take my cars there for service. Never again. I'll make sure my family doesn't buy or service there again either. This experience deserves 0 stars! More

THE Most Dishonest Car Service Department that I have ever used in my life!!!! Took in my E450 Coupe for it's first A service and Wheel Alignment! First excuse after day 2, the wheel alignment machine w ever used in my life!!!! Took in my E450 Coupe for it's first A service and Wheel Alignment! First excuse after day 2, the wheel alignment machine was broken, third day their second alignment machine also broke.. By then I became suspicious and just Texted the Service Rep Jose Ramos to let him know that I was On my way to pick up my car, Period. He never called me even once during 4 days, it was me calling every time! When I arrived at the dealership to pick up my car, Jose mentioned that the wheel alignment was fine but the assist camera mounted on front of car needed to be fixed or something he mumbled. My car has never been the same with warped cameras causing problems with the entire driver assistance package. Today the service manager drove the car while I was seated next to him and was trying/demonstrating parking next to the curb and was saying nothing was wrong with the car BUT had nothing to say about BOTH the alignment machines being broken or why was my bumper is misaligned on the driver side or why it took 4 days for an oil change + wheel alignment. My cars driver assistance package has been screwed up by this dealership and now I am going to take it to a HONEST Mercedes Benz specialist to do a Forensic test of my vehicle to see what they did to my car. NEVER Ever take your car to this dealership for service! More

Great service - been driving a Mercedes for 20 years. Had service done at Downtown lA Mercedes, Calabasas Mercedes and for the past 7 years Mercedes of Beverly Hills. Terry McKie at Beverly Hills is the best service done at Downtown lA Mercedes, Calabasas Mercedes and for the past 7 years Mercedes of Beverly Hills. Terry McKie at Beverly Hills is the best service advisor I have ever had. More

Avoid repairs at any dealership like it’s the plague. Be aware of companies on the prowl to recoup profit loss from the 2020 shutdown. Car dealerships are notorious for unethical business practices, it’s ev aware of companies on the prowl to recoup profit loss from the 2020 shutdown. Car dealerships are notorious for unethical business practices, it’s even worse now. Overall the customer service at MB Beverly Hills was terrible, my service advisor told me my car engine would blow up if I didn’t get it fixed; unbeknownst to them I’m a mechanical engineer. The only reason I went to the dealership was to replace an electrical component that was damaged due to an accident, the software reset needed to be done by MB. The diagnosis/repair took over a month. The insurance company covered the cost of the repair. However after I picked my personal car up (once it was finished), MB of Beverly Hills managed to file a claim against my insurance due to scuffs done to the loaner car that magically appeared. Just to squeeze some more money out, the $6k repair wasn’t enough 🙂. I wish I could rate negative stars. More

I went to Mercedes Benz, Beverly Hills on Friday to change my lease. I asked for an E-300 and the seller Patricia told me that it was no longer available and offered me the E-350. She said that it was change my lease. I asked for an E-300 and the seller Patricia told me that it was no longer available and offered me the E-350. She said that it was similar to the E-300. I got this car without a test drive. It was my fault that I trusted the salesperson. I got the car on Friday evening. I tried to contact the salesperson on Saturday and Sunday because the E-350 is a very bad car. It is cramped for space and my wife wasn’t happy. The salesperson did not answer my call. I was out of town and went back to Beverly Hills Mercedes on Monday morning. I politely requested the salesperson to change my car because he had not sent the registration request to DMV yet. He lied to me that he had sent all my documents on Saturday to DMV. However, another manager told me that he had still not sent my documents. After my persistence. the manager, Mark Barsoomian agreed to change my car. He asked me to find another car. I found another car that was priced the same as my E-350 and I requested a quote from Mark. The E350 car that I leased was for $60.000 and the GLE car that I chose was $60.350, just $350 more expensive. He told to my salesperson that he increased the price by $230. Mark tried to increase the price to convince me to take the E-350 instead of the other car. I got the car for $998 (48 months) with a $230 price difference because I don’t want to make my wife sad. I was a client of the Mercedes Benz Beverly Hills for eight years but I will not go there again. I will post my review on every possible platform. Mark's behavior towards me was pathetic. He was passive and lied to me multiple times. He increased the price because he was lazy and wanted to convince me into buying something I did not want. This is pathetic customer service by Beverly Hills. Increasing the price, lying, and poor behavior of the manager are unacceptable. I wish the owner of the store reads my review and responds to me as soon as possible. I do not deserve such rude behavior. More