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Mercedes-Benz of Beverly Hills

Beverly Hills, CA

Overview
Reviews
4.7
682 Reviews
Call Dealership (424) 389-0684

9250 Beverly Blvd

Beverly Hills, CA

90210

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Showing 682 reviews

March 21, 2024

Great service & team, especially Lauren - Service Advisor who I found very knowledgeable & professional. I enjoyed using the facility and will certainly be back. More

by Hassaan aAbdoh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren
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Mar 22, 2024 -

Mercedes-Benz of Beverly Hills responded

That's fantastic to hear! We're thrilled that you had a great experience with our service team, especially with Lauren as your Service Advisor. We're glad that you found her knowledgeable and professional. Thank you for using our facility, and we look forward to welcoming you back in the future. We appreciate your feedback and look forward to serving you again!

March 21, 2024

This is the second time I’ve brought my car to get the turn signal light. Told them it was defected since we bought it. Today, I had to pay $320 because they said I damaged it. Went to pick it up and stil More

by Jose
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Ivan, service advisor, (useless) and now Cristian (no clue about what’s going on) also service advisor
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Mar 28, 2024 -

Mercedes-Benz of Beverly Hills responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

Apr 19, 2024 -

Mercedes-Benz of Beverly Hills responded

Thank you for bringing this to my attention. I apologize that your experience has been anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Carl Tetiva Parts and Service Director ctetiva@BHBenz.com

March 16, 2024

Honestly it is the best experience with any car service i have ever had - its what made me want another mercedes christian and the team always so nocd More

by Areekhodai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
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Mar 20, 2024 -

Mercedes-Benz of Beverly Hills responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

March 14, 2024

Always a Great service by my advisor Silvia Avalos! Thank you for making sure everything was on top! More

by LaVitaBella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Silvia Avalos
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Mar 16, 2024 -

Mercedes-Benz of Beverly Hills responded

That's fantastic to hear! We're glad that Silvia consistently provides you with great service and ensures that everything is on top. We're here to help and ensure your continued satisfaction with our services.

March 08, 2024

Lauren was very helpful and took me thru the process step by step; amazing customer service! More

by andre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren
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Mar 12, 2024 -

Mercedes-Benz of Beverly Hills responded

Thank you for sharing your positive experience with our dealership! We're delighted to hear that Lauren provided amazing customer service, guiding you through the process step by step. Safe travels, and thank you for choosing our dealership!

March 07, 2024

EXCELLENT AS ALWAYS! ALVARO ALWAYS GOES ABOVCE AND BEYOND! I SINCERELY APPRECIATE IT! They have always done everything they can to. help make my experience excellent and More

by felicia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvaro Acevedo
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Mar 10, 2024 -

Mercedes-Benz of Beverly Hills responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 05, 2024

Service manager is very kind and helpful. Service has been done in timely manner Final car wash has been done nicely More

by taweilou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Baumann
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Mar 07, 2024 -

Mercedes-Benz of Beverly Hills responded

Thank you for your positive feedback! We're delighted to hear that our service manager provided helpful and kind assistance. Timely service and a well-done car wash are crucial aspects of our commitment to customer satisfaction. Safe travels!

March 04, 2024

Mercedes Benz of Beverly Hills is quite impressive. The customer service is awesome. My service advisor was named Corey Butler and he was really knowledgeable and had great customer service. This is j More

by Ms. Hollywood Records
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Butler
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Mar 08, 2024 -

Mercedes-Benz of Beverly Hills responded

We're delighted to hear about your positive experience at Mercedes-Benz of Beverly Hills! It's fantastic that you found the customer service awesome, and Corey, your service advisor, was knowledgeable and provided great customer service. Thank you for recommending the location and sharing your positive feedback. We appreciate your business, and we look forward to serving you again in the future!

March 04, 2024

I was really impressed with my service representative Jackie. I had some problems with my last visit, but this recent visit was the best service that I’ve had at the Beverly Hills location. More

by Belinda
Recommend Dealer
Yes
Employees Worked With
Jackie
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Mar 08, 2024 -

Mercedes-Benz of Beverly Hills responded

We're delighted to hear that your recent visit to Mercedes-Benz of Beverly Hills exceeded your expectations and was the best service experience you've had. It's wonderful that Jackie, your service representative, left a positive impression. We appreciate your feedback and the opportunity to address any concerns from your previous visit. Thank you for choosing us, and we look forward to serving you with excellence in the future!

March 01, 2024

Very kind great service And then keep time She. s name Loauran She.s great More

by 356kbbq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren
Report | Print
Mar 03, 2024 -

Mercedes-Benz of Beverly Hills responded

We're pleased to hear about the kind and great service you received, especially from Lauren. It's wonderful that she kept to the scheduled time. We appreciate your business and look forward to serving you again in the future.

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