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Mercedes-Benz of Beverly Hills

Beverly Hills, CA

4.7
554 Reviews

9250 Beverly Blvd

Beverly Hills, CA

90210

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Showing 554 reviews

November 20, 2023

Oh very courteous and professional. I have been coming to this dealership for many years. They are quick finding what best suits you with your buddy schedule. I had no appointment and h More

by lucypharmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George
Nov 21, 2023 -

Mercedes-Benz of Beverly Hills responded

It's wonderful to hear about your positive and long-term relationship with Mercedes-Benz of Beverly Hills! Having a dealership that understands your needs and accommodates your schedule effectively is invaluable. Getting your battery changed on the same day without an appointment showcases our commitment to excellent customer service. Thank you for your business!

November 17, 2023

I was very satisfied with the service Corey Butler gave me , he was very professional and kind. Very happy with the whole service Thumbs up for him. More

by Ana Gamez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Butler
Nov 21, 2023 -

Mercedes-Benz of Beverly Hills responded

It's fantastic to hear that you had a great experience and that Corey provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 14, 2023

A million thanks to my Service Advisor, Corey B. for providing me with such stellar customer service!!! He is extremely kind, courteous, patient, understanding, knowledgeable, speedy, thoughtful and More

by mocha630no
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Butler
Nov 15, 2023 -

Mercedes-Benz of Beverly Hills responded

Corey sounds like an exceptional Service Advisor at Mercedes-Benz of Beverly Hills! His kindness, patience, and thoroughness in guiding you through the service process made a significant difference in your experience. It's wonderful to hear that he provided detailed updates and followed through on everything promised, even going beyond the usual scope to ensure your satisfaction. It's great that you also had positive interactions with the management and staff, receiving excellent customer service from the entire team. Having a loaner car and support with warranty coverage added to the overall positive experience. We appreciate your business. We look forward to assisting you in the future.

November 13, 2023

You get a complete picture of what is going on with your car. What can wait, what cannot. My service advisor is professional, knowledgeable, accessible and friendly. I know what to expect and how to plan More

by cynthiajb7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andreas Kroner, Michael Rodriguez
Nov 14, 2023 -

Mercedes-Benz of Beverly Hills responded

We are pleased to hear that you had a positive experience at Mercedes-Benz of Beverly Hills. It's great that you appreciate getting a complete picture of what is going on with your car, including what can wait and what cannot. The fact that your service advisor is professional, knowledgeable, accessible, and friendly adds to the positive experience. Thank you for taking the time to share your feedback.

November 11, 2023

Excellent customer service! Our vehicle was ready much earlier than we expected. The quality of work was excellent! More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Chandler
Nov 14, 2023 -

Mercedes-Benz of Beverly Hills responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 11, 2023

I’ve had three service experiences at that location the absolute worst, extremely dishonest . Never got one straight answer from the service writer More

by clearyclearyk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The service management team
November 10, 2023

Corey took great care of my car servicing needs and was attentive, responsive and easy to work with. More

by Elainafarokh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
Nov 12, 2023 -

Mercedes-Benz of Beverly Hills responded

It's fantastic to hear that you had a great experience and that Corey provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 10, 2023

Extraordinarily good. Professional and respectful. Satisfying. Thankfully. Best. Glad. Happy. Pleased. Relieved. Secure. Appreciated. Grateful. More

by mjacobsphd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory
Nov 12, 2023 -

Mercedes-Benz of Beverly Hills responded

We are thrilled to hear that you had a top-notch experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 10, 2023

My car was on recall for a fuel pump replacement. Appointment went as scheduled and everyone was extremely friendly and helpful More

by shg
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvarado
Nov 11, 2023 -

Mercedes-Benz of Beverly Hills responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

November 09, 2023

Bryan Neville is a wonderful adviser. My car was attended timely delivered clean and on time. Bryan’s service is above and beyond. I would have given 7 stars if there is choice More

by teresa.chen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Naville
Nov 09, 2023 -

teresa.chen responded

Bryan is wonderful. My S580 was well taken care of delivered on time. Thank you Bryan

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