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Mercedes-Benz of Beverly Hills

Beverly Hills, CA

4.7
672 Reviews

9250 Beverly Blvd

Beverly Hills, CA

90210

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Showing 672 reviews

September 09, 2024

Not a great experience. I was quoted $1500 for a 3 wire solder jock. $700 for a broken latch holder. All after a week of holding the car. More

by Ben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Reyes
Sep 13, 2024 -

Mercedes-Benz of Beverly Hills responded

Ben, Thank you for informing me about your recent service experience and we apologize for any inconvenience. Please know that we are looking into your concerns, and will reach out to you soon to assist. If there is anything I can do in the meantime, please, feel free to contact me. Craig Tom Service Manager ctom@bhbenz.com

September 08, 2024

COREY was very attentive, punctual, and professional. He was willing to go to the extra mile to make sure that everything was taken care of. More

by Sol Marghzar
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
Sep 09, 2024 -

Mercedes-Benz of Beverly Hills responded

Hi Sol, we're happy to hear you had such a positive experience with Corey! Feel free to reach out to us if you need anything. Have a wonderful day.

September 07, 2024

Steve Mendoza our rep was exceptionally professional, patient, thorough and most helpful. He made our experience a pleasant one despite the circumstances More

by Ardeshir72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Mendoza
Sep 09, 2024 -

Mercedes-Benz of Beverly Hills responded

Hi, thanks for your praise and kind comments about Steve. Please don't hesitate to reach out if there's anything additional we can do for you.

September 07, 2024

Corey Butler at MB Beverly Hills Service Center is awesome. Super friendly, professional and helpful. Had a great loaner vehicle while my car was getting serviced and they finished the job quicker tha More

by erinskm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Butler
Sep 09, 2024 -

Mercedes-Benz of Beverly Hills responded

Hi Erinskm, we're happy to hear you had such a positive experience with Corey! Feel free to reach out to us if you need anything. Have a wonderful day.

September 05, 2024

I happy with this dealership, Because they are working perfect and service is excellent. Because I was in another Mercedes dealer in Van Nuys or another place, totally service is very bad and workers they More

by labestsuren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Butler
Sep 07, 2024 -

Mercedes-Benz of Beverly Hills responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 03, 2024

Fast and clean place, less than 10 mins wait time to process the service! Great place! More

by Hayeon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andreas
Sep 06, 2024 -

Mercedes-Benz of Beverly Hills responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

September 03, 2024

Friendly, professional care delivered in a timely manner. Corey Butler was always in direct communication with me. A pleasant experience from start to finish. More

by Ruben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Butler, Jackie
Sep 06, 2024 -

Mercedes-Benz of Beverly Hills responded

Hi, we're glad you had such a wonderful experience with us! We are always more than happy to assist you if anything else comes up. Take care!

August 31, 2024

The work they do is good but the customer service is not. I’ve tried to call on multiple occasions and gotten no answer. Also service usually takes way longer than they say it will. You’re probably better of More

by awol1184
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Smith
Sep 06, 2024 -

Mercedes-Benz of Beverly Hills responded

awol1184, Thank you for informing me about your recent service experience. Please know that we are looking into your concerns, and will be reaching out to you soon to assist. If there is anything I can do in the meantime, please, feel free to contact me. Carl Tetiva Fixed Operations ctetiva@BHBenz.com

August 31, 2024

Excellent service with great interpersonal skills. Wok is always timely and the communication regarding repairs is always excellent!! More

by epatterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Sep 02, 2024 -

Mercedes-Benz of Beverly Hills responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

August 31, 2024

Great service from my service advisor. Ivan made sure I was taken care of, made the whole process smoothly. Gave me advice on what services I needed. Thank you Ivan! Will continue to be ba More

by Rosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan
Sep 05, 2024 -

Mercedes-Benz of Beverly Hills responded

Hi Rosa, thank you for your kind review; we are happy to pass along your comments to Ivan! Please don't hesitate to reach out to us if there's anything more we can do!

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