Mercedes-Benz of Beaverton

Robert is a dedicated sales representative for Mercedes. He is not the typical sales person who makes a sale and then drops any communication after the sale is done. He checked in with me weekly for nearly He is not the typical sales person who makes a sale and then drops any communication after the sale is done. He checked in with me weekly for nearly a month after my car purchase. Robert made sure all my concerns were met within reason. Roberts boss (Mercedes district manager) made sure to give me a fair trade in value on my c300 Mercedes. Mercedes district manager didn’t under offer what my trade in was worth. Stress is a big concern for me when buying a car. It can be so stressful. I had next to no stress with this whole process. I was in the dealership for an hour before I drove home in my new car. Robert would be ready to answer questions or address any of my concerns about my new car up to a month later was comforting. Thanks Robert for your time and attention with my purchase. I know I can be difficult at times and you handled everything with great ease. More

Nathan was responsive but when I picked up the car no one explained anything about the service and what had been done to the car. I asked the guy if he had an idea of what happened with the tire and he left explained anything about the service and what had been done to the car. I asked the guy if he had an idea of what happened with the tire and he left to “ask someone” and didn’t return. They replaced the tire but didn’t even bother to buffer the wheel which might have even caused the flat tire. Not theexceptional service that you would get at other Mercedez Benz stores. More

The service manager we worked with was not very customer service centric nor did he have the services done on my car that he himself had scheduled. They had my car for a week without any communication. I ca service centric nor did he have the services done on my car that he himself had scheduled. They had my car for a week without any communication. I called and left messages, no reply. I finally received an email the following week. Mercedes is supposed to be this amazing experience, I received better service at Dodge. Will be rethinking my next vehicle purchase. Had it not been for Chris the department manager stepping in it would have likely taken longer to recieve communication about my car. Everyone makes mistakes and I get that, but communication is a choice. More

Quick action and clear comm. I would highly recommend this dealership for sales and serice. I would highly recommend this dealership for sales and serice. More

Very professional! The best thing is that the service department did give a car service. (Somehow with the complications of setting up an appointment there was miscomm The best thing is that the service department did give a car service. (Somehow with the complications of setting up an appointment there was miscommunication with the appointment.The service appointment did out me in.) In addition, rather than just an oil service, they did a year’s checkup. I appreciate it. More

I do not have anything else to say. Ryan Collins did a good job. Thank you Ryan Collins did a good job. Thank you More

Great and prompt service. They will be my dealer of choice going forward. Evan was great! They will be my dealer of choice going forward. Evan was great! More

Detail on the car, retailer went through the paint in areas on the vehicle. A little more attention would be in order. areas on the vehicle. A little more attention would be in order. More

The service was professional and quick! They quickly inspected a flat tire and were able to replace it within a day. They quickly inspected a flat tire and were able to replace it within a day. More

Unfortunately I haven’t had great experience with this dealer from my first visit thru a couple of services I had so far. dealer from my first visit thru a couple of services I had so far. More