Mercedes-Benz of Beaverton

I have to say buying a car sight unseen was the easiest thing to with Beaverton Mercedes. Thanks to Robert Olsen and staff for assisting and providing me all the details I needed to purchase my beautiful M thing to with Beaverton Mercedes. Thanks to Robert Olsen and staff for assisting and providing me all the details I needed to purchase my beautiful Mercedes. More

Ryan was great and very informative during my visit. He was very very helpful and I trusted my advice on what needed to be done. Service was prompt and came through as advertised. The price is high but He was very very helpful and I trusted my advice on what needed to be done. Service was prompt and came through as advertised. The price is high but it is a Mercedes. They are very transparent and there was no hustling or haggling whatsoever. More

Ryan is so kind and do his job quick, so I felt very convenient. Great! convenient. Great! More

After spending 7000 dollars on service one would think there car was ready to go . Recd call that my car was ready picked up car paid 7000 drove home to find out that the same warning lights came back on there car was ready to go . Recd call that my car was ready picked up car paid 7000 drove home to find out that the same warning lights came back on so had to return car again to get told I have to pay another 2500 to fix the problem . So no I’m not happy after almost a month of having my car and 10000 dollars worth of service I still don’t have my car . And no one is updating me the second time around . I expect better service from you guys keep your chocolate and do what you say your going to do More

I was pleasantly surprised to learn that the airflow sensor issue and replacement was fully covered under warranty. sensor issue and replacement was fully covered under warranty. More

Convenient and Brandon very helpful. Waiting area is comfortable. Car took longer than expected due to unavailable parts. Waiting area is comfortable. Car took longer than expected due to unavailable parts. More

Robert is a dedicated sales representative for Mercedes. He is not the typical sales person who makes a sale and then drops any communication after the sale is done. He checked in with me weekly for nearly He is not the typical sales person who makes a sale and then drops any communication after the sale is done. He checked in with me weekly for nearly a month after my car purchase. Robert made sure all my concerns were met within reason. Roberts boss (Mercedes district manager) made sure to give me a fair trade in value on my c300 Mercedes. Mercedes district manager didn’t under offer what my trade in was worth. Stress is a big concern for me when buying a car. It can be so stressful. I had next to no stress with this whole process. I was in the dealership for an hour before I drove home in my new car. Robert would be ready to answer questions or address any of my concerns about my new car up to a month later was comforting. Thanks Robert for your time and attention with my purchase. I know I can be difficult at times and you handled everything with great ease. More

Nathan was responsive but when I picked up the car no one explained anything about the service and what had been done to the car. I asked the guy if he had an idea of what happened with the tire and he left explained anything about the service and what had been done to the car. I asked the guy if he had an idea of what happened with the tire and he left to “ask someone” and didn’t return. They replaced the tire but didn’t even bother to buffer the wheel which might have even caused the flat tire. Not theexceptional service that you would get at other Mercedez Benz stores. More

The service manager we worked with was not very customer service centric nor did he have the services done on my car that he himself had scheduled. They had my car for a week without any communication. I ca service centric nor did he have the services done on my car that he himself had scheduled. They had my car for a week without any communication. I called and left messages, no reply. I finally received an email the following week. Mercedes is supposed to be this amazing experience, I received better service at Dodge. Will be rethinking my next vehicle purchase. Had it not been for Chris the department manager stepping in it would have likely taken longer to recieve communication about my car. Everyone makes mistakes and I get that, but communication is a choice. More

Quick action and clear comm. I would highly recommend this dealership for sales and serice. I would highly recommend this dealership for sales and serice. More