Mercedes-Benz of Beaverton

Robert Olsen and the entire staff made my vehicle purchase easy, informative and truly enjoyable. I got my dream car at a price that was great. The additional warranty coverage offered gave me peace purchase easy, informative and truly enjoyable. I got my dream car at a price that was great. The additional warranty coverage offered gave me peace of mind. I will certainly do business with him again. More

Outstanding service- especially the front service desk staff - thanks for the thorough Maintence explanation. Tracy staff - thanks for the thorough Maintence explanation. Tracy More

Service was great and on time to the scheduled repair. Nice to have the video and easy to know what’s going on in the car. Nice to have the video and easy to know what’s going on in the car. More

The service I received was absolutely terrible and ended up being even dangerous! I brought my car into this dealership since it had developed a vibration after hitting a large pothole at speed. When I pic up being even dangerous! I brought my car into this dealership since it had developed a vibration after hitting a large pothole at speed. When I picked the car back up, I was told that everything is fine and that I most likely just lost a balancing weight. The service record stated that the technician took the car out for a drive and could not replicate the issue. As soon as I picked up the car, I noticed that the vibration was just as bad as it was before. I first tried to contact my service advisor (Chris) via text message. After not getting a response for a week, I then called the service department and asked for my service advisor to call me back, again with no response for a week. I contacted them again via phone and requested a call back again. And again, no response after yet another week. When I finally took my car to an independent tire shop, they put my wheels on the wheel-balancing machine and started laughing about the fact that a technician can oversee such an obvious problem. I witnessed the tires on the balancer myself and took a vidoe, and two of the wheels were bend over half an inch! In addition, they found that some of the wheel lugs were only hand tight from when Mercedes-Benz of Beaverton reinstalled the wheels! I can be glad I did not lose a wheel at highway speed after visiting this dealership. Unfortunately, the lowest rating I can give is one star. Otherwise, I would give them zero, for the quality of workmanship as well as for the interaction with the customer. More

Price is pretty high. But service is great. The shuttle, loaner car, different methods of sub transportation is convenient. But service is great. The shuttle, loaner car, different methods of sub transportation is convenient. More

Impossible to make an appt over the phone. They simply didn’t answer the phone - with 10 tries over multiple days. We were finally able to make an appt on the site. Went on a Saturday. We were They simply didn’t answer the phone - with 10 tries over multiple days. We were finally able to make an appt on the site. Went on a Saturday. We were told no diagnostics, no cleaning on Saturdays. We did not appreciate the attitude at all. Not the Mercedes service we thought was normal. More

Excellent service from the sales and service departments. Friendly, personal service. Very nice customer lounge. Thank you! Friendly, personal service. Very nice customer lounge. Thank you! More

Appreciated the attention to detail to ensure the problem was resolved. They made recommendations that were meant to keep the long term cost of repair down. was resolved. They made recommendations that were meant to keep the long term cost of repair down. More

0 stars! ! This dealership has been worse than the one that sold me this lemon. “Best engineered cars in the world” - what a joke! The lack of communication wi ! This dealership has been worse than the one that sold me this lemon. “Best engineered cars in the world” - what a joke! The lack of communication with me, my insurance company, even within their own walls seems to be absent altogether. Worst dealership experience I have EVER had! More

On time completion. Nice waiting area. And job well done. With expected price range. And happy. Nice waiting area. And job well done. With expected price range. And happy. More