Mercedes-Benz of Beaverton

Service was good. They provided a replacement car and finished the necessary work in a timely manner. They provided a replacement car and finished the necessary work in a timely manner. More

Both Chris’s in service were very helpful. Quick turn around and worked with me because of my work schedule. Quick turn around and worked with me because of my work schedule. More

Dalton Bowman did a great job helping me find the car that I wanted and was very responsive and knowledgeable. Thank you for your help! The only downside is that after I bought the car it seems to be ver that I wanted and was very responsive and knowledgeable. Thank you for your help! The only downside is that after I bought the car it seems to be very difficult to get in contact with the sales personnel to get information about if my registration was sent to the DMV. It has been almost a month and my calls go unanswered and my emails to Mejra get no response this is very frustrating and I expected more from a Mercedes dealership. More

On time, thorough. Explained everything Good follow up Will recommend to froends and associatrs also Explained everything Good follow up Will recommend to froends and associatrs also More

We’ll organized, efficient. Comfortable waiting area. Service writer was helpful, knowledgeable, and prompt! I’m new to this area, and he’s now my M-B contact person. I also had Comfortable waiting area. Service writer was helpful, knowledgeable, and prompt! I’m new to this area, and he’s now my M-B contact person. I also had contact with a sales person who was fabulous, too! More

Great experience with Mercedes Benz of Beaverton throughout the process. I appreciate how fast/responsive the dealership was to my online inquiry- within minutes Robert O. reached out, answered ques throughout the process. I appreciate how fast/responsive the dealership was to my online inquiry- within minutes Robert O. reached out, answered questions and helped me find a GLE that had specific (non-negotiable) features I was looking for. More

Robert Olsen and the entire staff made my vehicle purchase easy, informative and truly enjoyable. I got my dream car at a price that was great. The additional warranty coverage offered gave me peace purchase easy, informative and truly enjoyable. I got my dream car at a price that was great. The additional warranty coverage offered gave me peace of mind. I will certainly do business with him again. More

Outstanding service- especially the front service desk staff - thanks for the thorough Maintence explanation. Tracy staff - thanks for the thorough Maintence explanation. Tracy More

Service was great and on time to the scheduled repair. Nice to have the video and easy to know what’s going on in the car. Nice to have the video and easy to know what’s going on in the car. More

The service I received was absolutely terrible and ended up being even dangerous! I brought my car into this dealership since it had developed a vibration after hitting a large pothole at speed. When I pic up being even dangerous! I brought my car into this dealership since it had developed a vibration after hitting a large pothole at speed. When I picked the car back up, I was told that everything is fine and that I most likely just lost a balancing weight. The service record stated that the technician took the car out for a drive and could not replicate the issue. As soon as I picked up the car, I noticed that the vibration was just as bad as it was before. I first tried to contact my service advisor (Chris) via text message. After not getting a response for a week, I then called the service department and asked for my service advisor to call me back, again with no response for a week. I contacted them again via phone and requested a call back again. And again, no response after yet another week. When I finally took my car to an independent tire shop, they put my wheels on the wheel-balancing machine and started laughing about the fact that a technician can oversee such an obvious problem. I witnessed the tires on the balancer myself and took a vidoe, and two of the wheels were bend over half an inch! In addition, they found that some of the wheel lugs were only hand tight from when Mercedes-Benz of Beaverton reinstalled the wheels! I can be glad I did not lose a wheel at highway speed after visiting this dealership. Unfortunately, the lowest rating I can give is one star. Otherwise, I would give them zero, for the quality of workmanship as well as for the interaction with the customer. More