Mercedes-Benz of Beaverton

Quick response to our issue while on roadtrip - gas cap door would not open and the plastic (why plastic???) manual lever to open from inside fell off in my hands. Stopped by late Sunday on roadtrip nearly door would not open and the plastic (why plastic???) manual lever to open from inside fell off in my hands. Stopped by late Sunday on roadtrip nearly out of gas. Very helpful salesman discussed, one guy tried to fix and they said come first thing in morning to service dept. checkin person Nathan was gracious and professional, as was mechanic Ron - fixed the matter with new part quickly, showed me what he’d done in case it happens again. Wonderful service!!! More

It was impossible to rich out service departments over the phone, but it took 15 minutes to resolve the issue in person. the phone, but it took 15 minutes to resolve the issue in person. More

interacting with the service department here is a consistent joke. Out of 10 times I've called in the last 2 years, I have been connected with a person.....once. Usually if you don't leave a messag consistent joke. Out of 10 times I've called in the last 2 years, I have been connected with a person.....once. Usually if you don't leave a message (often not returned) it is an 8-9 minute hold and a disconnect. Even normal scheduled warranty service bookings are many weeks out. Once into the service day, I have not had a problem with what they provide...I don't in any way think this is a mechanic issue, but Lithia obviously cuts costs on the interaction portion...witnessed by the HIGH representative turnover. Lithia has turned the historic Mercedes experience into that you'd expect from a Yugo dealership More

It’s very nice Custmer service from start to end and General manager was very Professional And helpful General manager was very Professional And helpful More

Service department has no one pick up phone Always voicemail OR it transfers phone to call center, No good! voicemail OR it transfers phone to call center, No good! More

Its a courteous and clean facility. My service advisor was friendly and informative. My only request would've been a listing of the inspection findings, I didn't think about asking unti My service advisor was friendly and informative. My only request would've been a listing of the inspection findings, I didn't think about asking until I left. More

Just outstanding in every way! From the start to delivery everything was handled flawlessly. Will highly recommend! From the start to delivery everything was handled flawlessly. Will highly recommend! More

I came to mercedes for something that i could get done anywhere. I came so that it would be done correctly, the first time. I got my brakes changed in hopes it would be one and done but had to return b anywhere. I came so that it would be done correctly, the first time. I got my brakes changed in hopes it would be one and done but had to return because my sensors were messed up while it was serviced at mercedes. Costco messed up my sensors on my other car during a routine tire change and refused to fix their error. Luckily mercedes owned up to their mistake and fixed it. It did waste my day and they never have loaners available so it was inconvenient. More

They supost to do my car tires check. They didn't do. So un my way home. Car tires pressure on low I have to go to tire shop for filled the air. That's inconvenient for me. They didn't do. So un my way home. Car tires pressure on low I have to go to tire shop for filled the air. That's inconvenient for me. More

Great customer service. They had me checked in quickly and when I picked up my car the process was quick. They had me checked in quickly and when I picked up my car the process was quick. More