Mercedes-Benz of Beaverton

We are always greeted and welcomed as soon as we arrive. The communication on service is great. We were disappointed that the car was not cleaned or vacuumed. The communication on service is great. We were disappointed that the car was not cleaned or vacuumed. More

Great service ,, highly recommend it , the best or nothing !! They always on top ,, and taking care there customer nothing !! They always on top ,, and taking care there customer More

Excellent great people and business iam happy and I really like what I bought thank you guys really like what I bought thank you guys More

I think the description of the service wasn’t accurate. And I think they could have been honest about the service being done anywhere. But it was easy and painless $255 later for a check up. And I think they could have been honest about the service being done anywhere. But it was easy and painless $255 later for a check up. More

Had a service A done for my 2021 AMG GLC 63. Overall great service, both in terms of quality of work and customer service. Service advisor: Ryan Collins Overall great service, both in terms of quality of work and customer service. Service advisor: Ryan Collins More

Service team has been great, helping to get all of my needs meet quickly and without hassle. needs meet quickly and without hassle. More

Online scheduling was easy and convenient. Reminders we’re timely ahead of the appt and dropping the car was easy. All in all a good experience. Reminders we’re timely ahead of the appt and dropping the car was easy. All in all a good experience. More

Approximately two weeks after repair and the car is leaning to the right again. Not only is the the front passenger side low, but now the rear Left side is low too. We waited a month and a half for the leaning to the right again. Not only is the the front passenger side low, but now the rear Left side is low too. We waited a month and a half for the repair to be finished, but it was expensive. Very disappointed that we are going to have to bring the car in again. Not what I expect from Mercedes Benz. More

On my 3rd Mercedes’ 2nd purchased with Beaverton Mercedes’. Drove this car off the lot just over 2 years ago smelled oil burning took it back to get plates and you couldn’t find a leak brought it i Mercedes’. Drove this car off the lot just over 2 years ago smelled oil burning took it back to get plates and you couldn’t find a leak brought it into wilsonville 10 months later with same smell. tech looked at it for less than 20 seconds and said can’t see it??? When the alternator went out you did cover it out of warranty but the oil leak that caused alternator to go out should have been fixed the 1st or 2nd time you looked at it. This time instead of actually looking to see what was wrong Andy/Ryan said it needed a battery and a new starter which I found out later after a mechanic tore the car apart to get starter out that it did not need a new starter because the starter worked fine. Ryan’s explanation was they didn’t inspect it but said that kind of problem is common!when asked why didn’t you inspect it properly your tech said I didn’t pay for it to be. I was never given opportunity to authorize it. I had it towed there because I thought Mercedes’ of Beaverton was a Reputable company! I was expecting a professional to inspect it! You also said the area I pointed out that was melted that was near the area in which your technician worked on the broken alternator had nothing to do with what was going on. Ok then how do we correct it? Ryan and Andy said the melted apiece was there before which it wasn’t otherwise it would have been put on the list of other things that needed to be corrected. When your people changed the story after I pointed out it wasn’t there before and they said it was rodents that chewed through it where it clearly was melted I felt like your staff was treating me like an idiot! I ended up paying over 800 dollars in labor to replace a starter that didn’t need to be! I’m sure glad I didn’t pay you 1808 dollars to replace what didn’t need yo be fixed! I will never buy a Mercedes’ from you again but more importantly I will never refer you again! May sound like a threat but I know of 4 people I’ve sent your direction that purchased very expensive models! More

Service was great. Would recommend to friends and family. Thank you again for fixing the ac in a timely fashion Would recommend to friends and family. Thank you again for fixing the ac in a timely fashion More