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Mercedes-Benz of Beaverton

Portland, OR

Overview
Employees
Reviews
Vehicles
4.4
2,871 Reviews
One luxury car stands above the rest -- and so does one dealership. Discover Oregon’s largest selection of Mercedes at the beautiful new Mercedes-Benz of Beaverton. And experience luxury within reach. Mercedes-Benz of Beaverton opened in a brand-new state of the art facility in August 2012 and became a great addition to the Lithia Motors family of dealerships. Mercedes-Benz of Beaverton, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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9275 SW Canyon Rd

Portland, OR

97225

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Showing 2,871 reviews

October 03, 2022

Car came back with paint peeling from fender and gas tank door along with e-brake handle placed in cup holder. Now my e-brake does not work. More

by Martino Nguyen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shak
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Oct 08, 2022 -

Mercedes-Benz of Beaverton responded

Thank you for bringing this to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

October 02, 2022

Excellent service and my issue resolved. Shaq is a great advisor, he kept me posted on the progress. More

by Wtturnerjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shakshi “Shak” Dodangoda
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Oct 03, 2022 -

Mercedes-Benz of Beaverton responded

Thank you for choosing Mercedes-Benz of Beaverton. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

October 02, 2022

Second visit in last 2 months, both warranty work. First visit took 6 months to set up, then about 3 weeks to put on a new seat cover. Constant turnover of service advisors, has finally brought us an More

by BRIAN.SUHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christopher Browarski
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Oct 02, 2022 -

Mercedes-Benz of Beaverton responded

Brian, I am sorry for your experience. While giving excuses is not an 'excuse' for the situation - it will give context to you and what most dealerships are experiencing these past few months. We lost one service advisor this past year because he received a job from another brand and industry; this left us with a shortage within our service department for only three months. But this staff shortage is also apparent in all three of the local Mercedes-Benz dealerships, including techs and overall support staff. The second is a problem with parts shipments from all over the United States. The most recent (where 80% of our parts come from) is California. The fires caused a delay with trucks, transport, and parts production -- this has delayed cars in our service department and has created a backlog of appointments. When we have this backlog and urgency of cars not running on top of maintenance and warranty work, every dealership tries to get everyone promptly. We have noticed that the other two dealerships are booked about 1-2 months out. Then they book with us, and we are in this negative booking cycle. The issue you bring up is the "return of phone calls," - which we are aware of. We are trying to return every phone call possible. In addition, we have four service advisors who can relay messages via text faster. Still, the primary concern is that if you call any of the dealerships - they too are experiencing the problem of the backlog of appointments. The battle we are facing within all our dealerships is the appointments. When a dealership has appointments booked out for months (which hasn't occurred before), the issues within the cars of the service departments get prioritized -- then the problem becomes the delay. This causes the issues of customers calling in to know about their vehicles, scheduling appointments, and concerns such as yours. We (and I say that I am responding from the whole dealership) know we must return calls promptly. For that, we apologize. However, we want to provide the best customer service you deserve by purchasing from us and servicing your vehicle. I truly understand your frustration and promise that we are addressing this matter head-on. We added a few more "BDC (Business development center) Service" employees to take calls and call back, organize voicemails, and respond as fast as possible. We still have some challenges to work on, but we will be better. Thank you so much for understanding, Dale Acelar General Sales Manager Mercedes-Benz of Beaverton

October 02, 2022

Can’t say nothing bad about my experience working with the Mercedes Benz of Beaverton team they were polite and got me where I needed to be to get me into my vehicle More

by KAMUKAEHUDAVIS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamu Kaehu-Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dale Acelar, Vlado Baturan, Chutch Panpermsiri, Andy Rose, Dalton Bowman
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Oct 03, 2022 -

Mercedes-Benz of Beaverton responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of Beaverton! Best Wishes, Dale Acelar (503) 296-1784 DAcelar@lithia.com

October 02, 2022

Great personalized service. Cared about the product out the door..made everything easy including financing. Eliminated interfaces for a smooth transaction More

by TIMOTHYLOGAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mejra Berisa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vlado Baturan
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Oct 03, 2022 -

Mercedes-Benz of Beaverton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Beaverton. Best Wishes, Dale Acelar (503) 296-1784 DAcelar@lithia.com

October 01, 2022

Latest required service appointment was handled very efficiently from beginning to end and very efficiently as well. More

by LAUNIE45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Browarski
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Oct 03, 2022 -

Mercedes-Benz of Beaverton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Beaverton. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

October 01, 2022

Chris was great and nice. I had a very good service experience. The lounge was also clean and comfort. I will come for my next service definitely. More

by jm.eddie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Browarski
Report | Print
Oct 03, 2022 -

Mercedes-Benz of Beaverton responded

Thanks for sharing your thoughts about your experience with Mercedes-Benz of Beaverton. We appreciate your business and hope to see you again soon! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

October 01, 2022

The service was fine I didn’t like that he removed my keys without telling me More

by CLARK103171
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shak
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Oct 03, 2022 -

Mercedes-Benz of Beaverton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

October 01, 2022

Shak is fantastic. He’s the reason I’ll be using your service. Thank you More

by Jfernando48
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shak Dodangoda
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Oct 03, 2022 -

Mercedes-Benz of Beaverton responded

Thanks for sharing about your experience with Mercedes-Benz of Beaverton. We appreciate your business and hope to see you again soon! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

October 01, 2022

My service tech was great and they got me done early. Place was clean and organized. More

by ctaylor24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Flatten
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2022 -

Mercedes-Benz of Beaverton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

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