Mercedes-Benz of Beaverton

The purchase experience overall was very smooth, and should deserve 5 stars. I wanted to give three stars because when working with the financing department, I found there were a few more fees not initi should deserve 5 stars. I wanted to give three stars because when working with the financing department, I found there were a few more fees not initially shown on the agreement. The financial guy removed a few of them because they are apparently mistakes, but still charged one more fee. This is all okay, but when I said this was not right because we agreed to a contract without that fee, he basically said "we just charge this, or you don't have to buy this vehicle". I understand that fee may be added automatically by the system. But this attitude of "just suck up and pay, or we don't have to sell you the vehicle" sounds horrible. I decided to give one more star because I later worked with Jennifer Rodriguez. Her knowledge, talking to customers and showing respect and compassion, are all very impressive. She is also super reliable - she told me she'll get the task done the first thing next day and sent me a tracking #, and I indeed found the tracking # in my email the next morning. Thank you Jennifer ! Your skills of working with customers (esp difficult ones like me) should go along way. More

Service team was very kind and clear about the service we were having done. It was good. were having done. It was good. More

The was fast and organized and pleasant. Thank for reviewing all the questions. Thank You Thank for reviewing all the questions. Thank You More

The service has been done fast in welcoming, professional and friendly manner. 100% happy Thanks! and friendly manner. 100% happy Thanks! More

I was lied to about my key fob being fixed and was told the bservice would take 4 hours, It took less than two hours and was quoted less over the phone than in person for the retail price of the service. the bservice would take 4 hours, It took less than two hours and was quoted less over the phone than in person for the retail price of the service. More

My Experience at Mercedes’ benz of beverton was really good, all the people there were super help full and nice and did an amazing job in my car. good, all the people there were super help full and nice and did an amazing job in my car. More

They are extremely courteous and prompt. My vehicle was in and out as scheduled. They offered me alternatives to having them replace the cosmetic damage or sending me to another a less expen My vehicle was in and out as scheduled. They offered me alternatives to having them replace the cosmetic damage or sending me to another a less expensive repair shop. More

Not good. Poor communcation. No loaner. Had to chase down a technician. Not what it used to be. Poor communcation. No loaner. Had to chase down a technician. Not what it used to be. More

Very courteous and professional. Service completed earlier than promised, which was good. Only negative was how far out availability was when you need immediate service. Service completed earlier than promised, which was good. Only negative was how far out availability was when you need immediate service. More

Patrick was great. Worked hard to get us a deal. The finance manager, Garrett needs to shut his mouth when I say no to something offered. Than he proceeds to say well w Worked hard to get us a deal. The finance manager, Garrett needs to shut his mouth when I say no to something offered. Than he proceeds to say well what would you pay for it. I’m done negotiating at this point. He was rude and unprofessional. Also, he said he’d email us the paperwork at signing. A week later I still don’t have it. More