Mercedes-Benz of Beaverton

Excellent customer service! Listened, heard , offered solutions to my issues. Worked hard to make sure everything was done in my best interest. I would recommend this service de Listened, heard , offered solutions to my issues. Worked hard to make sure everything was done in my best interest. I would recommend this service dept to anyone More

I went to sell my car at another dealership on Saturday to make a purchase @ Mercedes Benz.. Well of course after I called to make sure the vehicle was available before I sold my car…all was good. So I say to make a purchase @ Mercedes Benz.. Well of course after I called to make sure the vehicle was available before I sold my car…all was good. So I say ok sold. I called and asked Dalton to send an updated purchase order to send to my bank to purchase and all he wrote was what is the bank name so I can put it on the purchase order. I replied and never heard from him. Monday morning I get on the website and it says sold and it wasn’t to me. I called to complain because Bruce who I’ve been talking to couldn’t text or call to let me know it had been sold. Come to find out 1 min after I sent my bank name to Dalton the vehicle sold. Nice of either of them to let me know before I got rid of my car. Hope the vehicle isn’t as crappy as the customer service you get. More

The guy said he would text me when the car was done, but he didn’t. I asked him to check one of the buttons that wasn’t working. They claimed to check it, but the button still didn’t work when I got the car he didn’t. I asked him to check one of the buttons that wasn’t working. They claimed to check it, but the button still didn’t work when I got the car. Not great service for an $800 oil change. More

Ryan went above and beyond working with my warranty company. Great attention to detail. Repairs done without any delau company. Great attention to detail. Repairs done without any delau More

The gentleman who came & got my car started was the best. Explained things perfectly & had great demeanor. Explained things perfectly & had great demeanor. More

To many games, the sticker says one thing then they try and get another 5k out of u and get another 5k out of u More

I brought my SLC 300 in for A service, which was performed while I waited. Waiting area was clean and good WIFI service so I was able to get some of my own work done. performed while I waited. Waiting area was clean and good WIFI service so I was able to get some of my own work done. More

Shak is amazing and the reason I drive all the way from Wilsonville! He makes sure that everything is taken care of promptly. Wilsonville! He makes sure that everything is taken care of promptly. More

Very friendly and professional stuff and management. Taking great care of clients and making car shopping experience enjoyable. Taking great care of clients and making car shopping experience enjoyable. More

On October 5th, my 2018 Mercedes Benz E400 Station Wagon went on fire right after I picked it up from the MB Dealership in Beaverton, where I took it for a regular service (A service + Replace Spark Plugs+R went on fire right after I picked it up from the MB Dealership in Beaverton, where I took it for a regular service (A service + Replace Spark Plugs+Replace Engine Air Filter). "Right after" means driving the car 5 miles from the dealership to my house (15 minutes or less drive, no stops). When I arrived home, I started to see smoke coming out of the hood and decided to park the car on our driveway and not inside; after 3 minutes I saw the first flames and 2 minutes later the car was on fire. The fact that I parked outside and the quick response of the firemen team avoided that the flames reached my house. Nobody was injured, in spite of a piece of the engine that exploded and flew 60 yards down our street. Since the incident, I have only received one call from Mercedes USA asking me to fill a report. I asked MB USA and MB Beaverton what I could expect to compensate me for this event and I have received no answer. The dealership has not contacted me during all this time, they have not asked if I needed anything (ie. a loaner car), they have not even refunded me for the cost of the service... Nobody in Mercedes Benz (Corporate or Dealership) has had the decency and professionalism to deal with a situation created by their own negligence. So, if you are thinking of buying a luxury car, perhaps you want to consider if Mercedes Benz is the brand that will provide you the type of car service and customer service you are looking for. More