Mercedes-Benz of Beaverton

Made an appointment to get my light fixed. Mercedes told me they needed to keep my only car without a loaner car. Why make an appointment if Mercedes can’t fix car or provide a loaner car. Not Mercedes told me they needed to keep my only car without a loaner car. Why make an appointment if Mercedes can’t fix car or provide a loaner car. Not my problem if my car fails in one yr. We don’t pay premium to hear the services managers and case manager xxxx excuses. Just absolutely ridiculous. More

Everything went as expected and the service person was lots of fun to talk to. lots of fun to talk to. More

It started bad with calling to make an appointment, the girl was rude, then calls 2 days before to cancel, yet all I needed was an oil change and you dont even need appointment for that. So I called and th girl was rude, then calls 2 days before to cancel, yet all I needed was an oil change and you dont even need appointment for that. So I called and the guy, who was nice, listened and made my appointment again after she cancelled it. Then I get there, I said I needed to wait so I could go elsewhere to have the other service done, then they said they could complete the service. No calls just some horrible link to tell you all this stuff you need done which you don’t need done as the carfax had it done at another Mercedes dealership. Then no communication again and it had after market warranty, no communication on who calls and I spoke to a manager now as I was sick of the back and forth email that wasn’t answering the question asked. They got the warranty to do a repair that was so expensive as some of the items done was already done the day before on the service (all on my service bill). Then pick up the car, they said wait outside and no one got the car, asked again and the guy was nice and said, glad I asked no one told us. Finally get my car. For Mercedes the dealer is awful!!!! Dodge does a better job communicating and attention to the customer. Wouldn’t recommend and only hope I never have to go back as this is the closest Mercedes service dept. More

The location is easy to find, clean and well maintained. The staff are all calm, courteous and no nonsense. The finance department was informative and thorough but not pushy. What a refreshing experience fr The staff are all calm, courteous and no nonsense. The finance department was informative and thorough but not pushy. What a refreshing experience from beginning to end. More

Shak was great. He was very precise, helpful, and nice. Thank you, Shak. See you next time. He was very precise, helpful, and nice. Thank you, Shak. See you next time. More

Dalton was great throughout the process. We looked online and found a car we wanted, visited and purchased our car the same day. Will go back again for future purchases. We looked online and found a car we wanted, visited and purchased our car the same day. Will go back again for future purchases. More

Tire change went well, service was professional. I’ll be back in March to switch back the tires. I’ll be back in March to switch back the tires. More

Dennis was professional and didn’t waste my time. He listened to my needs, was direct and heard my areas for making the car sale happen. I was in and out in under 3 hours! Im happy overall with my cu He listened to my needs, was direct and heard my areas for making the car sale happen. I was in and out in under 3 hours! Im happy overall with my customer experience with him and Mercedes Benz-Beaverton so far. Hopefully the relationship continues to be great post-sale. I work at Nike and will share and will point folks to Dennis and promote the dealership on my continued positive customer experience. Thanks for making it great! More

Always attentive, efficient from scheduling to service itself. Ride situation was perfect. Feel good driving off the lot. itself. Ride situation was perfect. Feel good driving off the lot. More

Professional and our service rep followed through with everything. He gladly arranged a shuttle at the last minute. everything. He gladly arranged a shuttle at the last minute. More