Mercedes-Benz of Beaverton

Clean dealership. Appreciate the loaner. Good communication with the service advisor via text. Honest and professional Appreciate the loaner. Good communication with the service advisor via text. Honest and professional More

Jesus Morga has positive attitude to make all of the process being good. I have excellent time working with him. process being good. I have excellent time working with him. More

Very good service and the staffs are very professional. Will shop at this dealer again Will shop at this dealer again More

The service department was great. They got me a rental and when that rental had a check engine light on, they got me a brand new one within one day. I will be a repeat customer. They got me a rental and when that rental had a check engine light on, they got me a brand new one within one day. I will be a repeat customer. More

Reserving appointment and checkin with Shak was great! Pickup of car had challenges: 1) Car’s message center “need service” still appeared after service was completed and 2) car was parked along concrete Pickup of car had challenges: 1) Car’s message center “need service” still appeared after service was completed and 2) car was parked along concrete wall in front of dealership (vs delivered in garage); extremely difficult to get in drivers side and nicked paint on door trying. More

they have a minimum age for a loaner vehicleand they instead sent me an uber from vancouver to beaverton. their service is pretty all-encompassing and they matched the price of the other local mercedes instead sent me an uber from vancouver to beaverton. their service is pretty all-encompassing and they matched the price of the other local mercedes dealerships the loaner vehicle guy/porter/service front man was super awkward and didn’t know how to talk to anyone More

Met my every need and helped my anxiety decrease tremendously. Able to get a loaner which greatly helped my situation. Thank you. tremendously. Able to get a loaner which greatly helped my situation. Thank you. More

Made an appointment to get my light fixed. Mercedes told me they needed to keep my only car without a loaner car. Why make an appointment if Mercedes can’t fix car or provide a loaner car. Not Mercedes told me they needed to keep my only car without a loaner car. Why make an appointment if Mercedes can’t fix car or provide a loaner car. Not my problem if my car fails in one yr. We don’t pay premium to hear the services managers and case manager xxxx excuses. Just absolutely ridiculous. More

Everything went as expected and the service person was lots of fun to talk to. lots of fun to talk to. More

It started bad with calling to make an appointment, the girl was rude, then calls 2 days before to cancel, yet all I needed was an oil change and you dont even need appointment for that. So I called and th girl was rude, then calls 2 days before to cancel, yet all I needed was an oil change and you dont even need appointment for that. So I called and the guy, who was nice, listened and made my appointment again after she cancelled it. Then I get there, I said I needed to wait so I could go elsewhere to have the other service done, then they said they could complete the service. No calls just some horrible link to tell you all this stuff you need done which you don’t need done as the carfax had it done at another Mercedes dealership. Then no communication again and it had after market warranty, no communication on who calls and I spoke to a manager now as I was sick of the back and forth email that wasn’t answering the question asked. They got the warranty to do a repair that was so expensive as some of the items done was already done the day before on the service (all on my service bill). Then pick up the car, they said wait outside and no one got the car, asked again and the guy was nice and said, glad I asked no one told us. Finally get my car. For Mercedes the dealer is awful!!!! Dodge does a better job communicating and attention to the customer. Wouldn’t recommend and only hope I never have to go back as this is the closest Mercedes service dept. More