Mercedes-Benz of Beaverton

Great customer service Needed a recall problem fixed. They were very speedy and courteous. Chris B. was very professional and greeted me by name even though we had not met Needed a recall problem fixed. They were very speedy and courteous. Chris B. was very professional and greeted me by name even though we had not met. More

Main service was replacing my airmatic pump on S430 I dealt with a new service manager to me Joe Coughlin as my last service manager Chris Walters moved to Wilsonville Mercedes. Joe and I decided to co I dealt with a new service manager to me Joe Coughlin as my last service manager Chris Walters moved to Wilsonville Mercedes. Joe and I decided to communicate by Text message which worked great. The airmatic pump is a weak link on the S430 and this was my second one at Beaverton Mercedes in 27 months. Joe agreed to have me pay for the part and Mercedes would absorb the labor which was helpful. One unpleasant surprise was the cost of spark plug wires parts and labor. Most brands are about $150 and because there are 16 spark plug wires parts and labor were over $800 which seems excessive. The only down side of the whole experience was the mechanic cleared all the fault codes and I went to DEQ right after to renew my license plates and after a long drive and wait they could not run the car though as all codes were gone. I went back to Joe and he got me a Trip Permit which was a big help as the car must be driven in different conditions before it can go through DEQ and be electronically tested. I found Joe pleasant, professional and reasonable and he communicated well. We also had an unexpected delay as a bolt was stripped on the airmatic pump and Joe got that part brought in in 24 hours which was great. My car is a 2001 S430 so sometimes parts are not as avialable as on a new car. However, I have always had my car serviced at the dealer. One pays a bit more but the work is generally first class and the parts are genuine MB parts. This was a $75,000 car so I want to keep it running well as I love the car! I also appreciated the use of a nice loaner during the time my cart was in the shop. More

Service Very personable & informative. The Roadside Assistant person that replaced my battery was also a mechanic at the dealership, and recommended that I t Very personable & informative. The Roadside Assistant person that replaced my battery was also a mechanic at the dealership, and recommended that I try Beaverton Mercedes for service. Closer to my home. My G500 was having problems with the suspension, and the ABS warning system. Fixed. More

Excellent service exerience Combination of timeliness / courtesy / resolve the problem with the car / cost. WE experienced a door lock problem which was noticed when we bought t Combination of timeliness / courtesy / resolve the problem with the car / cost. WE experienced a door lock problem which was noticed when we bought the car and was still under warranty albeit due to long international travels, the warranty expired before we had chance to take the car to service. The dealership resolved the issue for us. More

A pleasurable sales process! I hear horror stories of the car buying process but this was actually pleasurable! Our sales consultant Dennis Graham was friendly, very customer-orie I hear horror stories of the car buying process but this was actually pleasurable! Our sales consultant Dennis Graham was friendly, very customer-orientated to get the best deal but was also a great representative of the Mercedes brand. Would definitely recommend him & Beaverton! More

Service Very pleased with the service provided by Mercedes benz of Beaverton Oregon. The service manager was very courteous and helpful the work was done in Very pleased with the service provided by Mercedes benz of Beaverton Oregon. The service manager was very courteous and helpful the work was done in a timely manner and the waiting area pleasant More

Service for low power and normal service A The work was completed quickly and I was provided a new loaner car. The service technician was great and also explained the invoice clearly. I was i The work was completed quickly and I was provided a new loaner car. The service technician was great and also explained the invoice clearly. I was impressed with the improvement in the cleanliness of my car when I picked it up. I had been going to Wilsonville for years but, because you are much closer I thought I would give you another try and was pleased with your improvements. In the past I was disappointed with the condition of my car when I picked it up and the length of time it took to get it back...it was much better this time and I will be back. More

GLK 250 work Kory was extremely helpful and informative, even to the point of taking a video of what he found. Work was still under warranty, a positive experie Kory was extremely helpful and informative, even to the point of taking a video of what he found. Work was still under warranty, a positive experience. Thanks More

When service saves the day It's difficult to run a business having a large staff and still be able to deliver the sort of quality care and service that one would expect. Kory It's difficult to run a business having a large staff and still be able to deliver the sort of quality care and service that one would expect. Kory Ufkin at Mercedes in Beaverton is an employee that delivers! Any company would be fortunate to have him on their team and on more than one occasion he has been a reminder of why I do business there. More