Mercedes-Benz of Beaverton

Promises Some promises were not kept. “We will wash your car every time you bring it for service”. Now I get a cupon for a “ cheap wash” dawn the road. Some promises were not kept. “We will wash your car every time you bring it for service”. Now I get a cupon for a “ cheap wash” dawn the road. More

Service Loaner car provided and Dylan was great about keeping me updated on the status. I also asked for an internal window cleaning which they did. Thanks Loaner car provided and Dylan was great about keeping me updated on the status. I also asked for an internal window cleaning which they did. Thanks More

Some good some bad ! Sale process was easy and comfortable but salesman did not tell the truth about the options on the car! He also did not follow through with promises. Sale process was easy and comfortable but salesman did not tell the truth about the options on the car! He also did not follow through with promises. More

Excellent Communication & Mediator with Insurance I appreciated the excellent customer service provided by Dylan R. He kept me informed with progress and worked with my insurance company. Even thoug I appreciated the excellent customer service provided by Dylan R. He kept me informed with progress and worked with my insurance company. Even though I dropped off my car with no notice, he made sure I had a loaner car! More

Service request Dylan went above and beyond to solve an issue that MB would not cover under warranty. He also suggested to service an odor issue at Service B. Dylan went above and beyond to solve an issue that MB would not cover under warranty. He also suggested to service an odor issue at Service B. More

Great Dylan was great and took his time to explain all the issues. He worked with me and the Car Toys team who installed a device in my car to determine if Dylan was great and took his time to explain all the issues. He worked with me and the Car Toys team who installed a device in my car to determine if it was draining my battery. He went above and beyond. More

Fast and friendly service from Valerie. Loved my loaner car. I can always count on Mercedes in Beaverton to make me feel special when I service my SL500. Professional service. Sad that you don’t wash my car anym I can always count on Mercedes in Beaverton to make me feel special when I service my SL500. Professional service. Sad that you don’t wash my car anymore and send me to Kaady car wash instead. In the past, enjoyed getting my car back vacuumed, washed and wiped clean. An extra perk! More

Did more than I was aware I needed I had a map update and a recall that I was aware of. Service B is still out there a ways. Dylan advised there was another recall that he found that ap I had a map update and a recall that I was aware of. Service B is still out there a ways. Dylan advised there was another recall that he found that applied, helped with brake squeal issues on my 2016 GLC300 that I thought I was going to have to live with and a few other things also. The service advisor is THE KEY for me and Dylan Rothamel made it happen. Glad he was assigned for this service request As previously I did not have an advisor assigned. He was great to work with both in setting an appointment the day before on the phone and in person the next day. More

WORST car shopping/buying experience! ! Put down deposit and was told my car is on the way and can pick up in 2 days. After 2 days I was then told they cannot get in touch but it's on the ! Put down deposit and was told my car is on the way and can pick up in 2 days. After 2 days I was then told they cannot get in touch but it's on the way, a week later I noticed my deposit is refunded and I was never given noticed. I called and asked about what happened, they said, "The price we gave you was too low, I cannot sell this car to you," and did not want to admit our previous deal nor take responsible (signed and shake hand by sales manager, but later said that they're not happy with the price) More

New Purchase We recently purchase a new GLA45. Both the sales team and management were first rate and really worked with us to get the best deal. It was clear that We recently purchase a new GLA45. Both the sales team and management were first rate and really worked with us to get the best deal. It was clear that customer satisfaction is a key priority from all of the staff. Very satisfied! More