Mercedes-Benz of Beaverton

Met but did not exceed expectations. Service was done well and they honored coupon from another dealer but did not add the fine details that other Mercedes dealerships do. They did not wa Service was done well and they honored coupon from another dealer but did not add the fine details that other Mercedes dealerships do. They did not wash vehicle after B service (they had car all day) and the Loaner car provided was almost completely out of gas. Just not what I expected from a Mercedes dealership. More

Just window shopping turned into purchase Bruce Stromenger, Sales Consultant was outstanding and very patient and helpful. Ian Kim, Sales/Finance was also outstanding and his ability to conver Bruce Stromenger, Sales Consultant was outstanding and very patient and helpful. Ian Kim, Sales/Finance was also outstanding and his ability to converse with my wife in her native language (Korean) made the who deal super fabulous. If Bruce baked the cake, then Ian put on the icing. Great job all around. By far the friendliest and cleanest auto dealership staff and facility I have visited in years. More

Best Service! I feel like the red carpet is always on the floor at this dealer service center of Beaverton Mercedes Benz and myself are the stars. Professionalism, I feel like the red carpet is always on the floor at this dealer service center of Beaverton Mercedes Benz and myself are the stars. Professionalism, honesty, customer service, technical know how and a smile. More

Great Customer Service So far, every time I take my card to do any of the service, I’ve been treated with great customer service. The Mercedes Team are very professional and So far, every time I take my card to do any of the service, I’ve been treated with great customer service. The Mercedes Team are very professional and so far they treat me with respect. More

Recall handled quickly/on time Having received a notice from Mercedes Benz USA that parts were available for the airbag recall, I called Chris Walters at MB-Beaverton and got an app Having received a notice from Mercedes Benz USA that parts were available for the airbag recall, I called Chris Walters at MB-Beaverton and got an appointment right away. My car went in at 0800 and was ready at noon. A loaner was provided so I did not have to sit around. More

Customer Service is terrible I was pleased that Mercedes provided me a loaner car, but the experience of getting it and returning it were less than pleasant. The Service rep took I was pleased that Mercedes provided me a loaner car, but the experience of getting it and returning it were less than pleasant. The Service rep took my credit card, drivers license, and insurance, and kept them for over 20 mins. Finally, I was uncomfortable having these out of my possession for this long, and I was able to "stand over" the person completing the transaction to get my identification back, and the rental car. The service I needed was performed, and 30 mins before they closed. on a Friday, I was told that there was an additional part needed, and "if I didn't hear from them in 30 mins, keep the rental". Assuming I would have been in/out in one day, this was inconvenient, as I had left personal belongings in the car that I needed. I kept the rental car over the weekend and into the next week, as I live out of town, and was not planning to come back into town until the following Saturday. When my plans changed, and I came into town on Tuesday, I called 3 hours in advance and left a message, asking to have my car ready by 1 pm, and asked for a call back to confirm they got this. No return call -- my subsequent calls went to vmail. When I tried to get a call to the receptionist, it went to a Sales person, who basically was irritated that I had called them and stated "Do you really want me to take a message to another team for this? Just leave it on his voice mail!" Again, terrible customer service. The car is serviced, and I'm done. I just hope that management works with these teams to provide some training, or bring new customer service oriented team members into the organization. I bring my car here because of the convenience, not the customer service. Let's work on this, ok? More

Great customer service I had a great experience at Mercedes of Beaverton. The service department was wonderful and everyone was so friendly. They also have a great show room I had a great experience at Mercedes of Beaverton. The service department was wonderful and everyone was so friendly. They also have a great show room More

Very Easy to Work with and Helpful Tony was really helpful from the beginning while also having a fun, relaxed attitude. Often times people brace for the aggressive dealership experienc Tony was really helpful from the beginning while also having a fun, relaxed attitude. Often times people brace for the aggressive dealership experience and we had only the smoothest process and Tony was all a part of making that happen. More

Friendly and competent! Thien makes shopping and buying a car a relaxed and enjoyable experience! We just purchased a lovely vehicle from the dealership, and Thien informed a Thien makes shopping and buying a car a relaxed and enjoyable experience! We just purchased a lovely vehicle from the dealership, and Thien informed and guided us throughout the process. We recommend seeking him out if you find yourself at the Beaverton Mercedes showroom. More

Solid Customer Care. Totally satisfied customer! Jeff knew it would take several days and loaned me a car. Skylar diagnosed the problem and said Mercedes mandates a remedy which in my case would not Jeff knew it would take several days and loaned me a car. Skylar diagnosed the problem and said Mercedes mandates a remedy which in my case would not work. He was right so I have to bring my car back in again. I do not view this as a problem because they were following procedures. More importantly I was treated with care and I felt my best interest was upfront. More