Mercedes-Benz of Beaverton

Love the car. Hated the dealership. Unwelcoming. Data entry was the main focus. Continuous negative remarks regarding trade in. Unenthusiastic showing used. Surge of energy showing ne Unwelcoming. Data entry was the main focus. Continuous negative remarks regarding trade in. Unenthusiastic showing used. Surge of energy showing new. Sold me wrong car. More

Please with the service Ian Kim made our first experience with Mercedes-Benz of Beaverton at ease. Very friendly and professional. We had great experience with Mercedes-Benz Ian Kim made our first experience with Mercedes-Benz of Beaverton at ease. Very friendly and professional. We had great experience with Mercedes-Benz of Portland and Beaverton. More

Personal Service I was concerned when one of my closest mechanics left the department. However my experience with his replacement has been outstanding! I am completely I was concerned when one of my closest mechanics left the department. However my experience with his replacement has been outstanding! I am completely satisfied with his knowledge and experience ( I have a classic 1994 500e ). In addition to his knowledge he has also been extremely generous with his time to educate me about how I need to take care of the vehicle. Dylan and Chris and the rest of service advisors continue to be outstanding. More

excellent customer service professional My service advisor was Jeff Betzler. He was one of the most professional/knowledgeable service advisors that I have ever worked with in my 50+ years My service advisor was Jeff Betzler. He was one of the most professional/knowledgeable service advisors that I have ever worked with in my 50+ years of driving. His can do attitude and motivation reflects on how professional the service department handles customers who may not be in the best mood when coming in for reparis. More

Great free service! I brought the car in with squeaky brakes. I was given a nice loaner and the parts were ordered from Germany. It took about ten days to get them and I brought the car in with squeaky brakes. I was given a nice loaner and the parts were ordered from Germany. It took about ten days to get them and fix the car but there was no charge at all for the service or the rental. Thank you, Mercedes Benz!!! More

Great experience Professional service and a great experience! Brett Greenen was fantastic to work with! He answered all my questions and let me take the time I neede Professional service and a great experience! Brett Greenen was fantastic to work with! He answered all my questions and let me take the time I needed to make the right decision for me. My next purchase will be here! More

Great Service! I brought in my GLC 3000 for service. The call center was very courteous and efficient. I got scheduled quickly. The service staff were professional a I brought in my GLC 3000 for service. The call center was very courteous and efficient. I got scheduled quickly. The service staff were professional and friendly. My car got taken care of on time. Thanks to the team! Rosy Li More

Top notch customer service Bought 2019 GLC300, customer service from Brian Carew is awesome. He was very friendly and meticulous. I highly recommend him and the dealership. Than Bought 2019 GLC300, customer service from Brian Carew is awesome. He was very friendly and meticulous. I highly recommend him and the dealership. Thankyou Brian! More

Limited Brett knowledge of the smart car was very limited .. he showed little interest in providing me with the information that should be provided in a norma Brett knowledge of the smart car was very limited .. he showed little interest in providing me with the information that should be provided in a normal process of purchasing a car More

out of warrantee work. I bought a used C350 from this dealer 12 months ago. About 6 months in a section of paint on the front bumper peeled away after a repaibny by the pre I bought a used C350 from this dealer 12 months ago. About 6 months in a section of paint on the front bumper peeled away after a repaibny by the previous owner to to cover normal road rash over the cars first 30K miles. Despite being out of warrantee and not the dealership responsible for the repair prior to my purchase this dealer stepped to the plate and repainted stripped and repainted the entire fromt bumper at $0 cost. Jeff Beltzer worked for several months as an advocate for me with MB North America and his dealer management team o resolve this. Because of the non-warrantee situation it was not a clean cut issue of MB responsibility. However I am impressed with Jeff's tenacity to resolve this in a manner that was not only economically in my best interests but also showed their commitment to their customer base. I have been a customer of MB products since 11982 and for good reason. The ownership experience is more than the fun you gain driving the car. It's also about the service you receive and my experience with this car just reinforces my commitment to these MB products and service. Thanks Jeff! More