Mercedes-Benz of Beaverton

Need customer service training I would recommend Ian Kim because he was great to work with. However, the service center was not warm and friendly at all. I felt like a second clas I would recommend Ian Kim because he was great to work with. However, the service center was not warm and friendly at all. I felt like a second class citizen by most of the staff. The "sales staff" would not allow Ian to use their empty offices to allow us to conduct business in a confidential manner. I would wager that those offices and computers belong to the dealership, not the "sales staff". I have done business at other service centers and the treatment is much better at other centers. More

The best customer service Norm and his team did an outstanding job to find me the perfect car. I felt like My needs were being heard and they didn’t stop until I got what I wan Norm and his team did an outstanding job to find me the perfect car. I felt like My needs were being heard and they didn’t stop until I got what I wanted. I have and will continue to recommend Norm and MB of Beaverton to anyone who wants the best service and finest Cecile out there!! More

Impersonal service. Poor communication. No call, no comunicaciones. Lack of personal relations. Snootiness. Minimal fallow up. Advisor not available frequently. long periods of time waiting No call, no comunicaciones. Lack of personal relations. Snootiness. Minimal fallow up. Advisor not available frequently. long periods of time waiting at the dealership. Not impressed. More

Love my new GLC 300 Working with Kevyn was great. He was friendly, relaxed, and made the buying experience a breeze. The team worked hard to find me the vehicle with all Working with Kevyn was great. He was friendly, relaxed, and made the buying experience a breeze. The team worked hard to find me the vehicle with all the amenities I wanted. And I received a fair trade in price for my previous car. I would definitely recommend working with Kevyn Garnett and his manager Stephen. More

Awesome service Appreciate the timeliness and flexibility of the service team. My experience has always been positive. The service team is friendly and the waiting fa Appreciate the timeliness and flexibility of the service team. My experience has always been positive. The service team is friendly and the waiting facilities are comfortable. More

Good brake job. I needed brakes and ball joints. Chris got me in promptly and kept in touch (I waited in the lounge with very good coffee) for a few hours. They finis I needed brakes and ball joints. Chris got me in promptly and kept in touch (I waited in the lounge with very good coffee) for a few hours. They finished head of schedule and did a good job, vacuumed the car and gave me a Kaady Car Wash voucher. Whats not to like? More

2018 C300 Re-leased a new C300 after loving my last lease. Had a fantastic experience with Norm who went above and beyond with the lease and even returned a few Re-leased a new C300 after loving my last lease. Had a fantastic experience with Norm who went above and beyond with the lease and even returned a few items I had left in my old car... my bad. Great all the way around! More

Service was so quick! We live a bit far from the dealership so driving my car in for its yearly service appointments are not my favorite thing to do. But there is a reason We live a bit far from the dealership so driving my car in for its yearly service appointments are not my favorite thing to do. But there is a reason I always go back to the Beaverton location... they're the best. I was told the appointment would be about 1.5 hours. I brought a book to read but after replying to a few messages on my phone and chatting for a bit, my car was already done. I was so pleasantly surprised. I generally only work with Dylan and he was just as helpful as he always is. He makes every appointment there easy which means less worry for me. More

driver window won't roll up, window , shocks, other issues, Chris B. took very good care of me. He listened to my needs and got a technician to ride with me and heard what I heard. Chris B. took very good care of me. He listened to my needs and got a technician to ride with me and heard what I heard. More

All Good Quick, reasonable, and friendly. I really appreciate the sales floor staff letting me use the conference room for my client meetings. That was super n Quick, reasonable, and friendly. I really appreciate the sales floor staff letting me use the conference room for my client meetings. That was super nice of them. More