Mercedes-Benz of Beaverton

Great loaner. Great service We purchased a Cabriolet and there was a recall on it. They found another cabriolet for us to drive until the parts arrived and installed. This was We purchased a Cabriolet and there was a recall on it. They found another cabriolet for us to drive until the parts arrived and installed. This was a great touch so we could get used to the car before we took ours home. More

Great result Dylan had the car in and out on time as planned, the services program here is great. Bruce in sales and Dylan always take good care of us, thanks all Dylan had the car in and out on time as planned, the services program here is great. Bruce in sales and Dylan always take good care of us, thanks all More

Outstanding Customer Service As always the Customer service excellence provided by Chris Walters was outstanding. He knows his job and manages the details perfectly. The departme As always the Customer service excellence provided by Chris Walters was outstanding. He knows his job and manages the details perfectly. The department workers in back who carry out the work are terrific. The car was washed as well giving it a new sparkling shine. More

First scheduled service. No issues whatsoever with our first service on this vehicle. We’ve had it one year now. Appreciate the quick turnaround, and nice new loaner vehicle. No issues whatsoever with our first service on this vehicle. We’ve had it one year now. Appreciate the quick turnaround, and nice new loaner vehicle. Will be back! Thank you. More

No pressure, thorough, patient with questions It was great working with Brian and the team. It was a super low pressure environment, which was important as it was my first time buying a car. He ha It was great working with Brian and the team. It was a super low pressure environment, which was important as it was my first time buying a car. He had our back and when we went to test drive a few other cars at other dealerships to do our due diligence, he kept us in the know if anyone test drove the car I wanted. He was patient, informative and they really take care of you. More

Purchased used Lexus We purchased a used Lexus RX350 and it was in fantastic shape. Worked with Gene, Nick and Norman. They gave us full value of our trade and made the pr We purchased a used Lexus RX350 and it was in fantastic shape. Worked with Gene, Nick and Norman. They gave us full value of our trade and made the process painless and quick. Worked with Richard for financing and he spent hours after the fact getting us a fantastic rate. Enjoyed our experience and would recommend MB of Beaverton. More

I totalled my 2015 GL350 BlueTEC! There's nothing worse than totalling a car you just bought. After weeks of search for a model that is becoming increasingly hard to find I found mysel There's nothing worse than totalling a car you just bought. After weeks of search for a model that is becoming increasingly hard to find I found myself on Germantown road on February 25th during a snow storm. I found some ice on a steep hill and rolled the car. When they got me out from hanging upside down from seatbelt the paramedic told me the car saved my life. While waiting for the insurance adjuster to do his job, I began the search again. By chance I was looking at Mercedes Benz of Beaverton website and in a section called "coming soon" I saw my GL350 Bluetec under a cover. It wasn't even prepped yet. But I got on the phone and was directed to Bruce. I told him my situation and what I needed. Bruce worked a miracle! I didn't think I was going to be able to get another loan until the wreak was paid off. But he got it done and I couldn't be happier. I'm not wealthy. I do ok, but a purchase like this is a big deal. It has to fit just right. We had our 2019 C300 with us. There's a software recall on it. By the time we were done with our purchase, the service department had it taken care of and washed. We didn't even have an appointment! We checked in with the service writer, Keith I think and he said he would take care of it. Since our new GL wasn't going to be ready for a day or two I was offered a loaner. Mercedes Benz of Beaverton took care of us as if we were rich knowing full well we aren't. By the way, the loner is a 2019 E class loaded... I could easily change my mind and by this! More

Oil Change I went in for an Oil change, but the service rep offered another flush service which for the first time I agree to something that I did not understand I went in for an Oil change, but the service rep offered another flush service which for the first time I agree to something that I did not understand since the representative did not explain. The main issue was when they wanted to ask me for some extra services like changing Breaks fluid and another thing. I got a message that was asking only to approve and I did not know what to do with it, then since I did not approve they held me back for another 1.5 hours, so in total I was there for 3 hours and they never bother to update me unless I asked. finally I told the rep that I had to pick up my daughter that was waiting for me. The other interesting thing which killed my trust in this dealership is that the service rep recommended that I change the 4 tires in 2 months max. I just got the tires last July/August!!!! There are more to talk about, but I think the experience was negative. More

Tremendous Service Jack Owens and Jeff took wonderful care of me soon as I walked in! Quick and awesome service see ya next time for my benz needs!!! Jack Owens and Jeff took wonderful care of me soon as I walked in! Quick and awesome service see ya next time for my benz needs!!! More

Buying a new battery With the exception of the price for simply a battery replacement, every other part of my experience was wonderful. My thanks to Chris Walters and a With the exception of the price for simply a battery replacement, every other part of my experience was wonderful. My thanks to Chris Walters and all of his colleagues for their prompt action to replace my battery. Mike Wright More