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Mercedes-Benz of Beaverton

Portland, OR

Overview
Employees
Reviews
Vehicles
4.4
2,871 Reviews
One luxury car stands above the rest -- and so does one dealership. Discover Oregon’s largest selection of Mercedes at the beautiful new Mercedes-Benz of Beaverton. And experience luxury within reach. Mercedes-Benz of Beaverton opened in a brand-new state of the art facility in August 2012 and became a great addition to the Lithia Motors family of dealerships. Mercedes-Benz of Beaverton, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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9275 SW Canyon Rd

Portland, OR

97225

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Showing 2,871 reviews

April 05, 2023

Jeff is the best sales man. He also gave me a birthday gift. And give me a very nice test drive More

by HTYROGER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus Morga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffry Cook
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Apr 06, 2023 -

Mercedes-Benz of Beaverton responded

Thank you for taking the time to leave us a five-star review. We're glad to hear that Jeff delivered such a great experience. We look forward to serving you in the future. Best Wishes, Jonathan Young (503) 296-1700 jony@lithia.com

April 03, 2023

Efficient and professional. No time wasted. Staff was pleasant and knowledgeable. No issues, would go back. More

by Pista
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mejra Berisa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Olsen
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Apr 04, 2023 -

Mercedes-Benz of Beaverton responded

Thanks for your feedback on your recent visit to Mercedes-Benz of Beaverton. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Best Wishes, Jonathan Young (503) 296-1700 jony@lithia.com

April 01, 2023

I'll tell you what I got out of Mercedes-Benz of Beaverton: a beautiful Mercedes. But when you're spending money and it's a car that's going to have everything in it, I think that the sales people n More

by DMMR6461
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Thien Do, Chris Myers
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Apr 06, 2023 -

Mercedes-Benz of Beaverton responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Wishes, Jonathan Young (503) 296-1700 jony@lithia.com

March 31, 2023

Ryan the service rep is great. He called and texted with updates of repair progress More

by SDBAILEYMD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Samantha Andrade Cuellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Coughlin
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Apr 03, 2023 -

Mercedes-Benz of Beaverton responded

Thank you for choosing Mercedes-Benz of Beaverton. Your feedback and rating mean a lot to us. We're glad Ryan was able to help, and we hope to see you again! Best Wishes, Jonathan Young (503) 296-1700 jony@lithia.com

March 21, 2023

This was the worst experience I’ve had buying a car ever! There are thousands of dollars worth of damages to my car that was not disclosed. 3 or the 4 doors open and it was not disclosed that one door didn’t More

by JC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Norman Hunter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Young
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thien Do
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Mar 24, 2023 -

Mercedes-Benz of Beaverton responded

JC, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Wishes, Jonathan Young (503) 296-1700 jony@lithia.com

Mar 24, 2023 -

JC responded

Jonathan, you can't be serious... I've emailed you on Mon, Mar 13, 2:37 PM, Tue, Mar 14, 12:41 PM, Tue, Mar 21, 2:44 PM with no response. I've called you multiple times also and left multiple voice mails. Calls on 3/20/23 at 4:08pm, 3/15/23 at 3:54 pm, 3/14/23 at 12:37pm. My wife has called and left a message for you and she even tried reaching out on social media with no response. I've called Norman many times and he said he's talked with you, put documents on your desk, he's emailed you... and yet no response from you. My first email was Fri, Mar 10, 1:38 PM (day of receipt of car) to Norman about this issue and he said he sent the email on. I've emailed Daniel Morisato Thu, Mar 16, 3:10 PM. I even talked with Daniel on Tuesday 3/21 and he said you'd call me 3/21 or 3/22... its now 3/24 and I have not heard form you. I have all calls and photos of whats going on here. Things have been documented as they have been happening. Now today, I find out you didn't even do the plates right, so tomorrow I'll be driving around with an expired temporary tag. I've talked with the state and they said they've sent the documents back to the dealership to fill out correctly. Here's the items I've provided to you with photos, I provided them to Norman the day I received the car - this was 2 weeks ago and zero response from you. 1. Handle is not flush with the car and the door will not open - so only 3 doors work out of the 4 work. Doors should work on a car, this should have been checked before it left your location. 2. Rock chips on windshield - 2 of them. There's even a photo from the driver when he picked it up at your dealership. This should have been fixed so it did not get worse. 3. Yellow frame on screen . This should have been disclosed, I asked about the screen multiple times. 4. Paint Swirls - I'm not sure if the car was like that when you bought it or if this happened when it was final cleaned at the shop... but I sprayed water on the car and this is what I'm seeing. I was told this car would be detailed when it came to me - so these swirls should have been taken care of. I was also told there were no issues with the car, like none - nothing wrong with paint, tires, or anything like that. 5. Gouge back bumper 6. Inside door handle issues Any call within the last 2 weeks would have been nice from you but I've received nothing but issues.

March 21, 2023

Robert was so helpful and fun to work with. I knew what I wanted and he helped me out and was honest and real with me. We purchased the car and it was the best experience I have had at a deal More

by Taychatt33
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Olsen, Garrett Heinetz
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Mar 22, 2023 -

Mercedes-Benz of Beaverton responded

Thank you so much for your wonderful review! We are thrilled that Robert and Garrett had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Mercedes-Benz of Beaverton! Best Wishes, Jonathan Young (503) 296-1700 jony@lithia.com

March 19, 2023

We bought G Wagon from Mercedes of beaverton the staff were amazing! I think this was by far the best car buying experience we have ever had! Jay Morga he’s the best his very knowledgeable, friendly and h More

by Marian GINGU
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus Morga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thien Do
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Mar 20, 2023 -

Mercedes-Benz of Beaverton responded

Marian, We are very happy to hear Jesus provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Wishes, Jonathan Young (503) 296-1700 jony@lithia.com

March 12, 2023

This dealership has poor customer service. Dennis was a rude snob. I had a problem with the MercedesMe app in my new car. They assured me that they had addressed it and blew me off. I had More

by LAMARWALTERS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jesus Morga
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Graham
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Mar 16, 2023 -

Mercedes-Benz of Beaverton responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please reach out to us at your convenience. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Wishes, Jonathan Young (503) 296-1700 jony@lithia.com

March 12, 2023

Everything was as smooth as can be. Both Jeffry and thien were extremely professional and helped me drive off the lot with the car I wanted More

by SAMORITOURE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thien Do, Jeffry Cook
Report | Print
Mar 13, 2023 -

Mercedes-Benz of Beaverton responded

Thank you for choosing Mercedes-Benz of Beaverton. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Wishes, Jonathan Young (503) 296-1700 jony@lithia.com

March 10, 2023

Bad communication when working with people. Received car two weeks late. Took forever to get paperwork. Bad swag More

by JOHN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Robert Olsen
Report | Print
Mar 16, 2023 -

Mercedes-Benz of Beaverton responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please reach out to us at your convenience, John. Best Wishes, Jonathan Young (503) 296-1700 jony@lithia.com

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