Mercedes-Benz of Beaverton

Outstanding warranty issues WRT to Driver Side airbag replac I have a long standing relationship with Noel Preston from his previous position at the PDX dealership and promised to bring my vehicle to Beaverton a I have a long standing relationship with Noel Preston from his previous position at the PDX dealership and promised to bring my vehicle to Beaverton at the next service opportunity. The Driver Side Airbag replacement [ Warranty ] was outstanding and was awaiting parts from the factory. Advised that [arts were ow available, I scheduled the appointment and requested a vehicle check to see if any additional work was required pursuant to publish maintenance schedule. Chris Walters handled the matter in a timely and professional manner and the vehicle was returned when promised. Thank you for the time and attention. Respectfully, PJM More

All items of concern were addressed. Chris was very helpful in addressing my questions.He was able to provide detailed info. regarding concerns with my warranty expiring. Chris was able t Chris was very helpful in addressing my questions.He was able to provide detailed info. regarding concerns with my warranty expiring. Chris was able to help with a seat issue as well as the Service A. More

Excellent service . knowledgeable and friendly staff who took the time to make sure I was notified about my car in a timely manor. thank you. Erica M . knowledgeable and friendly staff who took the time to make sure I was notified about my car in a timely manor. thank you. Erica M More

A1 service Service was just fine. Took 1 hour. Communication was good. Car was even washed and vacuumed. everyone was very friendly. We have no complaints with t Service was just fine. Took 1 hour. Communication was good. Car was even washed and vacuumed. everyone was very friendly. We have no complaints with the service.. More

Saturdays work Scheduling the appt for service on a Saturday was great. Service was completed on time - only one little issue was missed...forgot to reset the servic Scheduling the appt for service on a Saturday was great. Service was completed on time - only one little issue was missed...forgot to reset the service notification ..... is still reading that I have 13 days left before my next service. Other than that, great experience. More

Agony and Ecstasy It’s always difficult to move, finding new companies to serve your needs. I just moved to Oregon from Virginia. I do love the quality of a Mercedes It’s always difficult to move, finding new companies to serve your needs. I just moved to Oregon from Virginia. I do love the quality of a Mercedes Benz vehicle so I buy them new and keep them a long time. I chose Mercedes Benz of Beaverton and had some parts replaced etc. I believe no one is perfect so how we solve imperfections is everything! When a major part failed right after the annual service leaving me stuck on a highway for several hours — a relationship is tested, especially a new relationship. HATS OFF to Noel Preston and his team, they agreed to my requests on reparations that seemed fair to me... I’ve since learned they could easily not have been so fair and in fact it was superior service response to a long time loyal MB owner. I trust them and will continue to use Mercedes Benz of Beaverton exclusively and I’m sure to buy my first electric car from them too! More

Every aspect was terrific. Every aspect was terrific except using the web site to schedule an appointment for servicing. Maybe it was me, but I am not ignorant of using web sit Every aspect was terrific except using the web site to schedule an appointment for servicing. Maybe it was me, but I am not ignorant of using web sites to set up appointments and this one was difficult to use. I wanted an appt on the 28 but somehow after clicking on the 28th on the calendar I ended up with an appt on the 30. So I went with it because correcting the date was not worth the effort. More

MELANIE, Jason and Sharva: you rock! Upon arriving to the dealership for Melissa Dixon to collect her repaired Mercedes, I was approached by Sharva and he so impressed me with his profess Upon arriving to the dealership for Melissa Dixon to collect her repaired Mercedes, I was approached by Sharva and he so impressed me with his professional, positive demeanor. What better person to represent the dealership. While waiting I needed to speak with Jason-Lord of the Parts. He was excellent and so kind. I had actually spoken on the phone with him previously and mentioned to Melissa how wonderful he seemed so it was delightful to meet him face to face. Melissa and I live three hours away in Seal Rock and a Waldport. In all the traveling and stress, she forgot two passes-handicapped parking permit and the senior parks pass. She was distraught. I called enroute and spoke with Melanie. This fine employee took it upon herself to get permission to use HER OWN lunch break, car and gas to run Melissa her treasured passes. Give this incredible young woman a raise!! With that kind of personal caring and initiative combined with her professional attitude, you may have made a future customer out of me! Many thanks Melanie. You made the whole episode easier. More

Traded my car in for a newer model. Norm was very generous with his time. He took great care of me given that I had not purchased a car on my own for many years. No question was left u Norm was very generous with his time. He took great care of me given that I had not purchased a car on my own for many years. No question was left unanswered. He did a great job! More

Amazing Service! Amazing Service. The absolute best! So many thanks. Looking forward to a long term sales and service relationship as I have in the past. You guys rock Amazing Service. The absolute best! So many thanks. Looking forward to a long term sales and service relationship as I have in the past. You guys rock!!! Thanks again! Regards, Barclay More