Mercedes-Benz of Beaverton

I had originally brought my vehicle in for tire rotation. This was to place the summer tires on and take the winter tires off. I also had a recall related to a print out in the owners manual. Furthermore, I This was to place the summer tires on and take the winter tires off. I also had a recall related to a print out in the owners manual. Furthermore, I had a problem with my rear bench passenger seat. Once the tires were exchanged, the technician had somehow damaged the weatherstrip on the passenger side rear door. This required a part order and subsequent replacement. I had to follow up on my part order twice. Eventually the work was scheduled on the day I had asked about the part. Once that was done, I came to pick up my vehicle and was told that the rear seat issue had also been addressed. Despite complex conversation with the team which included Ryan and Rory the service technician, we collectively agreed that the work was not completed and indeed required additional review. They ended up keeping the vehicle for several more days. The part necessary to fix the issue was ordered, and the issue was fixed. And ultimately I was able to pick up my vehicle. I was afforded a loaner vehicle the whole time. The team was extremely communicative. I think Ryan did an excellent job in follow up. I wish that none of this actually had to happen in such a complicated way; despite that, I feel like Ryan managed the situation well. Ultimately, he took care of me, and I'm very satisfied with his efforts. More

The entire process from start to finish was truly easy and seamless! Great customer service! and seamless! Great customer service! More

5 Fast and friendly service in a very nice environment. Refreshments and snacks were slightly lacking in quantity and choice. Refreshments and snacks were slightly lacking in quantity and choice. More

Every thing done as promised promptly. Everyone at the service department was friendly and helpful. Everyone at the service department was friendly and helpful. More

Very good dealership, they explained all features and were patient while we explored cars catering to most of our requirements. were patient while we explored cars catering to most of our requirements. More

I expected to get the usual dealer line and then not even know if the work paid for was actually completed. Instead I made a friend and met someone who actually had my back. He gained my trust which I would know if the work paid for was actually completed. Instead I made a friend and met someone who actually had my back. He gained my trust which I would never expect to give to a dealership. More

It was very easy from start to finish. Norm was excellent Norm excelled at personal experience for purchasing at Mercedes. Norm was excellent Norm excelled at personal experience for purchasing at Mercedes. More

Clean he will like it out finally personal professional, courteous service a pleasure to do business at this facility courteous service a pleasure to do business at this facility More

It was a very good experience in buying a automobile from your dealership in Beaverton. your dealership in Beaverton. More

We were treated very well, and good service. Samantha was very helpful and everyone was very nice. Samantha was very helpful and everyone was very nice. More